-
July 2020 by Baharak A.
On May 6th I sent money through Western Union online service with the assumption that money will be on the hand of receiver in 24 hours. When the next day on 7th money was still in my account, I called Western Union and asked what's going on. The woman I talked to said the transfer won't happen until Wednesday May 10th. I said it's too late would you please cancel the transfer and I'll find a different way to pay the receiver, and she said sure don't worry. I did find a different way and paid the receiver through other person. Two days later I saw Western Union collect the money out of my bank account. I called again and after being on hold for two hours and talk to two different agent which they were not helpful, I requested to talk to the supervisor. I was on hold again for another 30 min, and then the agent informed me there is no supervisor available to take my call!!!! He said I can request them to call me back when they are available. I agreed. Still I sent an email as well just in case. No one contacted me back! Because Western Union wasn't any help, I called my own bank and ask them for help. After hearing what has happened, they stopped the payment right away and put the money back to my account. Two days later the harassment calls and emails of Western Union started! I explained exactly what happened and asked why they ignored my calls and emails. Instead, they threatened me and told me no matter what I have to pay them. I asked it was your mistake and how they will take responsibility for it? No answer. I emailed all these details to every department contacted me and explained to them all that happened. They never intended to resolve the issue. They only keep harassing me through email or calls with new agents each time that doesn't know what has happened and threatens me. Worst costumer service experience!
-
June 2020 by Grant A.
Nightmare experience. I gave them cash and they refused to release it the recipient nor back to me. They placed it on a hold until the next day. Fingers crossed. I spent a couple hours talking to their customer support and they kept using lines from their approved script and just told me they are "sorry for the inconvenience" and they "couldn't help me". From everyone's tone, it was clear they didn't care to help me resolve this or let me talk to someone who could actually do anything. Regarding the hold, they told me it was policy. It's an unacceptable policy but again, the people on the phones don't care and Western Union doesn't have anyone make an official complaint to. Probably because they don't care, at all, about the "service" they provide. I got a corporate phone # where they were more helpful (732) 694-2184.
-
June 2020 by Dave W.
Just now When did Western Union become big Brother? When did Western Union become big brother? Tried to wire money to a friend and they decided that for some unknown reason to reject my transfer and further more told me They would never transfer funds for me. Basically banning me from using their service. I just don't get it. My credit card was good and even my credit card company approved the transaction. So the hell with Western Union.
-
May 2020 by Miluska L.
Waited 5 hours for them to eventually deny me sending money to my mother in Perú online. They kept transferring me over and over, they don't know their own products and their fraud system is so strict that they are denying completely legitimate transactions. My problem was trying to send USD from Canada to Perú. They charge you not only their fee, but the exchange rate they give you is so low, that they were making a lot more money in the difference. Send a wire transfer instead.
-
May 2020 by Lianfang W.
Made transactions online, the customer support is horrible. The Web Care team even ignores my email, what a trash.
-
April 2020 by Carmen R.
DON'T USE THIS! If you want to send a transfer internationally to a bank account, it looks like you are able to do that based on their website but this isn't possible! You have to pick it up IN PERSON at a certain location in the country you sent the money!! NOT CONVENIENT! And when you want to cancel the transaction, there's only a VERY SMALL amount of helpful people in their customer service. NOT HELPFUL! Find another way to transfer money. Seriously.
-
April 2020 by Renee M.
Im making a complaint about a forgery claim I made with WU over a year ago. My check was stolen and forged. I then went through the whole rigorous process of filing a police report and sending more money to WU for a copy of my forged check. Now a year later I still have not received my 350.00 dollar refund and I am still getting the run around. I did everything that was asked of me and I just want my money back that I worked my butt off for. Do what is right and send me my freaking refund!!
-
April 2020 by Vincent R.
Abysmal customer service. After long waits on hold, you get connected to customer disservice rep on the other side of the globe that is incompetent and uncaring with an overall attitude that bleeds "I'll tell you anything to get you out of my life." Worse yet, the information they give you is consistently inaccurate and full of BS. An absolutely useless complete waste of time and electrons. This has been going on for so long it's quite clear that WU doesn't give a damn about its customers.
-
March 2020 by Mario R.
Sending $50 to South America was $4 only 6 months ago. Now it is $10. So they almost tripled the fee! 20% charge for sending money through debit card??? And they keep it quiet...
-
February 2020 by Roxie C.
I sent a large sum of money to a potential landlord . He called it off, so i contacted WU for a refund. They told me it was already picked up, to my surprise. The landlord , a world famous artist, wealthy with integrity did not pick it up, as it was cancelled by me. The person who they claim picked it up had to have my ID, info, and look just like me. Yeah , right. WU stole my money and would never act to get the videotape of whomever picked it up at a West hollywood grocer. Vons management refused to cooperate in any way. LAPD refused to even take a report from me. The customer service manager said he would start an investigation and get back to me. 4 months later, i learned that it was never referred to the fraud department, and no investigation was conducted. They just stole it. In the meantime, I was evicted from my apartment, even though i was a crippled widow, a sr. citizen, and was simply robbed. I don't have kids or living realatives, so I had no where to go, and no one to help me. I almost died in the streets of Detroit until a stranger took me in wheelchair and all. I don't want triple damages? I want their business shut down.
-
February 2020 by Sean W.
I just had the worst customer service experience in my life. My best friend's wife is on a ventilator after collapsing in the Philippines. I have sent her money every month for the past year to Manila through Western Union with no problems. Because she is in the hospital pending surgery she could not receive the money in person. So instead, I sent it to her mom so she can pay for the surgery. Because I have never sent it to her before they put a hold on the money. Ok, that's cool. I have to confirm that I intend to send it to the person named in the transaction. Well, I thought this is good, they are protecting me. However, even after I call and they confirm everything, my name, my id, the amount and the name of the person to whom I am sending, they said they still can't release the money because I was honest and said I never personally met her mom before. I guess if I lied and said she was my cousin, they would have released the funds. So, I asked to speak to her supervisor and I calmly explained to "Jane" the entire situation and she didn't believe me. She would not release the money because they are protecting me. Even after I explained that I would sign a waiver and explained how desperate the situation was, she still would not release the money. Now my friend's wife's surgery is on hold and she is in a coma all because of Jane and her inflexibility. One star is too many
-
January 2020 by Lani B.
Terrible service... waited on hold for over an hour and still no help. Can't manage to the transfer money and can't get anyone to help . Ridiculous company.. stay away
-
December 2019 by Harold A.
Possibly the worst company in the world. They routinely lie to their customers and treat them with great disdain. Even if you jump through all the hoops and provide numerous duplicative layers of proof of identity, they still treat you like some kind of criminal simply for using their services. They force you to call their phone number to no-where line where you wait on hold for hours listening to a endless loop of ads trying to get you to use the service that they absolutely will NOT allow you to use. Most of the time, after forcing you to wait on hold for an hour or so, the call just disconnects. You never actually get to talk to anyone. My God, I hate this company so bad. How on earth are they still in business? They simply do not care about their customers. You are garbage to them. They will never and I mean NEVER treat you courteously or answer your questions. Everything is handled with great subterfuge. It's all a bait and switch and constantly the maddening adds inviting you to "Send Money with Western Union"... a thing which is virtually impossible to do. The worst of the worst.
-
December 2019 by Arthur D.
Western Union (WU)has some real problems in making money transfers safe and efficient. I had an emergency situation because my grandmother had passed away at 99 years young, and I needed to travel from California to Georgia to help with burial and funeral preparations. So since I had just paid my mortgage, I didn't have the kind of money needed for a flight with my family to Georgia. My aunt attempted to send me money, and even though it was over $2,000, that is no excuse for poor customer service in an emergency situation. The first problem was that most pickup places did not have that amount of money on hand. But this makes no sense if you're a business knowing that people can send all kinds of amounts of money to be picked up. So any business working with WU should be able to handle most reasonable amounts. The second problem I ran into was that after I first attempted to pick up the funds, my CA ID was not good enough. All of a sudden another requirement popped on the screen requesting my social security card? Normally, that would not have been a problem, but this time I had long ago misplaced my social security card. That's purely my fault, but before I went to pick up funds a second time, WU should have informed me that an additional ID requirement was needed. A Check into Cash personnel called a supervisor and opened up the way for me to use my passport in connection with my social security number and a picture of my social I had made just in case I misplaced the original. But of course, the passport had recently expired, so I could not use it. So the Check into Cash supervisor was good enough to allow the photo of my social security card to be used with my CA ID. But of course another problem arose because once again, a "hold" was put on the transfer after the first failed attempt to pick up the money. After the second try, I figured that it is a standard procedure with WU that if the first attempt to pick up he cash fails, an automatic "hold" is placed on the transfer. What does this mean? It means more insane and absolutely ridiculous delays in getting emergency funds because now the sender is required to call from the phone number that was put on the sending form (nowhere else!!), so that a WU representative can call the sender and "verify" that he or she sent the money to you. In this situation, the sender was sick and had to check out of the hospital to send the money, and then had to deal with all kinds of problems with WU making it too difficult to receive needed funds. Two representatives were supposed to call the sender, but when I called her I was told that no call came in. So I called WU again and spoke with "Ivan" about 5:41pm. He said he would call, but after an hour or more, still no call was made. I am totally disgusted with the complete and utter incompetence of the transfer of larger amounts via WU. What makes this so absurd is the fact that this cannot be the first time that WU has ever dealt with people trying to send larger amounts. So there can be no excuse for this level of incompetence and asinine customer service. The funeral is approaching and I'm still stuck in CA and it looks like I might miss my own grandmother's funeral. This is sickening and disgusting, and I am convinced to never ever again use Western Union for any other money transfers. I will do all I can to make sure Western Union never again causes this level of pain and problems for people in emergency situations. I will complain all over social media and make sure WU pays for my pain and emotional distress because people will stop using the service. So I do not recommend using WU for sending a dime or a dollar, and while I understand they need to guard against possible fraud, there is no excuse for putting people through too many hoops just to get needed funds. Go with another service like MoneyGram or something else. My grandmother passed away on December 4th. The first attempt to send money was on December 5th. It is now December 7th and I STILL d
-
November 2019 by Daren B.
This will definitely be the last time I use western union unless i have no other options on earth. Almost every time I send money, my transfer is delayed because some moron at western union decides people are too stupid to send money without intervention. It is none of western unions business who I send money to, their relation to me, or reason why the money is being sent. This is my business. Western Union's business is to transfer the money. Sending $10000.00 to Russia, sure. $100 in state.. no. Only a moron would think this is true. You need to fix your broken system.