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December 2023 by F. L.
After dealing with a flood in a two unit building my family and I were faced with a forced renovation of two kitchens. After visiting several showrooms in the Bay Area, we decided to have Sincere Home Décor at the South San Francisco location design both kitchen cabinet layouts. We worked with Senior Designer and Sales Associate, Allison Li and we were extremely pleased by her friendly demeanor, quick response, and expertise in helping us put our two kitchens back together. Below is the incredible service we received from Allison: a. She walked us through each step of the process and really put us at ease during a very stressful renovation. b. My contractor was not familiar with the installation of the cove crown molding and cabinet base molding. Allison took the time to send photographs and included instructions on the installation. c. She has incredible attention to detail. For example, our refrigerator placement was next to a wall. Allison made sure there was enough space/clearance for the refrigerator doors to open at full width for the interior refrigerator drawers to fully pull out without the doors being in the way. d. She explained how to adjust the drawers and provided photographs. The visuals helped tremendously. e. She helped me when I had some issues with my cabinetry and worked with me through the process until it was resolved with the manufacturer. For example, my spice rack was not closing correctly. Allison worked quickly to contact the company and they sent the replacement parts to fix it. She also had her managers assist with adjusting the drawer itself when I brought it into the showroom. f. Her manager, Phil, assisted with providing documentation requested by the insurance company. When it came time to purchase our quartz countertops and hood vent, my family and I did not hesitate to purchase them from Sincere Home Décor. We received the same quality of customer service. Selecting the countertops was easily done at their Oakland warehouse and the installation by Ken was great. There were also plenty of hood vent options to select from and a simple process to order. My family and I are grateful for the excellent customer service that Allison and the entire staff at Sincere Home Décor provided to us. We highly recommend them if you are doing a kitchen remodel.
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October 2023 by Limeei McCaffrey
Ms. Maggie Kwok - Sincere Home Decor, South San Francisco CAOur son Joe, who had made a purchase from Ms. Maggie Kwok of Sincere Home Décor in South San Francisco previously, introduced us to Maggie when we need remodel our kitchen cabinets.Maggie is very sharp, friendly, responsive, has extensive knowledge of her products, communicates well in a clear and concise manner, and most of all, she is patient. She is a pleasure to work with.We had not remodeled a kitchen in 25 years and had lots and lots of questions. She suggested different upgrades within the cabinets we selected. We incorporated many of her suggestions in our order and we are extremely pleased with the final outcome.We highly recommend Ms. Maggie Kwok; she provides excellent service and we are thankful to have Maggie as our sales rep.We have already recommended Maggie and Sincere Home Décor to our of our friends who is contemplating a kitchen remodel, and will happily recommend them to any and all folks remodeling their homes.
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September 2023 by Michael M.
Ms. Maggie Kwok - Sincere Home Decor, South San Francisco CA Our son Joe, who had made a purchase from Ms. Maggie Kwok of Sincere Home Décor in South San Francisco previously, introduced us to Maggie when we need remodel our kitchen cabinets. Maggie is very sharp, friendly, responsive, has extensive knowledge of her products, communicates well in a clear and concise manner, and most of all, she is patient. She is a pleasure to work with. We had not remodeled a kitchen in 25 years and had lots and lots of questions. She suggested different upgrades within the cabinets we selected. We incorporated many of her suggestions in our order and we are extremely pleased with the final outcome. We highly recommend Ms. Maggie Kwok; she provides excellent service and we are thankful to have Maggie as our sales rep. We have already recommended Maggie and Sincere Home Décor to our of our friends who is contemplating a kitchen remodel, and will happily recommend them to any and all folks remodeling their homes.
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September 2023 by Monty Griswald
I resonate with the other low ratings of this store due to the poor customer service. The sales person named Phil was very condescending/ annoyed at basic questions about the products.He did not want take the time to introduce me to the different showerhead brands or options available, and he seemed more interested in getting me out of the store as quickly as possible.At the checkout, Phil asked me if I had taken pictures of the shower pan/glass for code. Why I should be providing this information is beyond me.The overall sales experience was unfriendly, difficult to get brand/product information, and uncomfortable. I could have done all of my purchasing of shower materials at this store, but I took my business elsewhere because of my poor experience here.This store should improve its customer service training, especially to support those who want to learn/ understand more about the products/ options available.
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July 2023 by Aaron T.
My fiancé and I have visit the South San Francisco location numerous times. Every time we visit there is more and more things to see and think about our new home. Each time we visit we are greeted by the sales assistant. They are very friendly and always willing to help. The person we always talk to and reach out to always walks around and greet us and comes by and ask if we would need help, even when she was about to go use the restroom or taking her lunch. Awesome service and will go back when we need more help.
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June 2023 by patricia d.
I just completed my order with Allison at Sincere and will receive my cabinets in a few months. She spent so much time with me and with my architect. She was meticulous from the moment we met her, showing us all of the options, and discussing the pros and cons on each. I went to the store yesterday to pay. I thought it would take 10 minutes. Instead, Allison once again checked every single document to make sure everything was perfectly in order. It turned out I made a mistake on one of the finishes and we were able to resolve that very quickly today. The store is gorgeous, the staff is kind and patient, and Allison who worked with us deserved ten stars for her patience and attention to detail.
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January 2023 by Jade W.
I worked with Jessie Chen at Sincere Home Decor for our bathroom remodel. She was professional, thoughtful, patient, kind, and very knowledgeable about the products. Working with her made a difficult project EASY.
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December 2022 by Amy Nicole W.
We used Sincere Home Decor for a few aspects of our home remodel and I wish we would have used them more, but we discovered them mid-way through our process. The service is awesome, and so is the responsiveness. The designer we worked with was Jennifer and she was super knowledgeable and creative and brought a lot of ideas to the table. Most importantly, she was responsive and held our hand through the entire process. There was an issue with one cabinet, which we unfortunately did not notice when we took delivery and installed it. No problem in the end, SHD ordered the replacement parts and sent someone to our home to fix it onsite. If you can get Jennifer assigned to your project, lucky you! Thanks SHD!
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November 2022 by Jacqueline J.
I used Sincere for both our kitchen and bath remodel and am completely satisfied with my experience! Most especially I want to say that Jessie Chen could not have been more helpful! She was familiar with all the products they carry and helped me decide on so many things--as well as keeping track of my decisions. The manager Phil was also very helpful. I can recommend them unreservedly. Jacqueline Johnson
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October 2022 by vivian l.
Allison Li was not professional or patient to work with. I'd highly suggest working with another sales representative if you have a scheduled appointment.
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July 2022 by Robert T.
We remodeled our kitchen early this year and bought our cabinet from Sincere Decor. Sinere carried a wide selection. Thanks Maggie for helping us to design the kitchen layout and make the change per our needed. Later, there was some delivery issue and she helped to resolve it smoothly and quickly. Our kitchen was done smoothly and here are couple of pictures of our new cabinet. I recommend this store and Maggie for your next remodel projects.
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May 2022 by Mad B.
Sincere Home Decor carries a wide selection of cabinet lines at a range of price points, many of which you can actually see on display in their huge showroom. Their designer, Allison Li, did an excellent job working with me to create a 3D kitchen design that included everything on my wish list. She was extremely detailed in her design and precisely ordered everything that was needed for installation by my contractor, including all of the trim pieces, molding, panels, etc. She was also super responsive to any questions or issues that arose before, during and after installation. Great customer service.
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April 2022 by Chang Chow Chan
Very unreliable delivery date. Having a nightmare with them.
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March 2022 by Realty 21
Helpful Staff and Plenty of Great Items For My Remodeling!
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February 2022 by Diane S.
The showroom itself is a typical showroom. A good place to get an idea of cabinets, bathroom decor, etc. Other places have more tile options, but overall, I'd say the showroom was nice. What is AMAZING about Sincere Home Decor is Bao Duong. We are extremely detail oriented and wanted to evaluate a ton of different options for our space, and Bao was better than we could have imagined. He was so responsive (sometimes a few minutes between emails), sent us half a dozen or more potential layouts for the kitchen and bathroom, always provided us options to solve our issues (small bathroom and kitchen) and I can't say enough about how nice he is to work with. He absolutely went above and beyond, looking at every link for appliances we were getting to make sure that they fit with our space, looking at pictures of our current bathroom to see how we could use the space better, sending lots of options in picture form so we could make decisions, and was super fast to send us invoices after we paid. If he wasn't able to take our call because he was helping people, he would profusely apologize which he did not need to do. We haven't received our cabinets yet, but Bao made the entire ordering process so easy. In fact, we originally only planned to get our kitchen cabinets and countertops from Sincere Home Decor, but we loved working with Bao so much that we also contacted him for our bathroom vanity. So glad that we did because we had spent hours trying to find the perfect vanity for us in our tight space where we could still open the drawers, have a toilet paper holder, and have a right offset sink without the top since we wanted to match the kitchen, and it was an impossible task but Bao helped us do it with only a few emails! Pricing is fair and Bao is willing to work with you on ways to save money.