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May 2024 by Alice Geanta
My $100 Santal perfume went bad at year two with half the bottle left over. My favorite scent! and I’ve been buying from this company for 10 years. No credit, returns, exchanges, or a replacement with a cheaper, smaller roll on oil… nothing. “You just have to purchase it again”. And douse myself in it daily so I use up the bottle before it goes bad again? Love their scents.. but their customer service clearly has a ways to go. Lost a repeat customer here, sorry!
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February 2023 by Quett Easter
Love these products & have using them over 15 years. My favorite is Emotion Celeste.
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October 2022 by Elevation Durango
Divine products, exceptional customer service, and every order packaged like a gift! I have been using their products for years. Nothing compares. So very special and unique!
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August 2022 by Thriver S.
While I agree with the quality of the products and Mario's dedication to those products I am saddened to report a very serious customer service problem. What started out as a splurge that was making me very happy in these hard times has become a frustrating and sad experience. When I purchased directly from the warehouse years ago there were no problems. I recently ordered, after many years of not living in SF, online through their company website and over the phone after my VISA was charged by LB was promised by Mario I would receive a confirmation email regarding my order, a receipt basically, and he said that I could logon as a guest to the site to view my order details. My visa card was charged on the 10th of this month and it has been nine days with zero receipt, order details, shipping information or other communication from Mario or anyone at his company. I understand delays and problems happen and the total lack of communication is unacceptable and a great product no excuse for treating people poorly. I have emailed twice and left numerous messages because I have not received any emails nor phone calls and have left my contact information which I gave with the initial order then again many times in my emails and calls to La Bouquetiere . It is Friday and the gifts I purchased were to be given soon and I have no idea if how or when they might arrive. Moreover I may have been robbed if no product arrives or is the wrong product or damaged. Now instead of a celebration of a wonderful product made by a man I respected I am instead calendaring dealing with the gift card company whose VISA I used which complicates disputes and pursing small claims court. Fully understandable that an order can be wrong or delayed HOWEVER no receipt nor communication of any kind for 9 days after an expensive purchase is unacceptable.
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November 2021 by Dick P
This company makes the finest products that I have ever tried. I've used their whipped body cream, air freshener, liquid soap, hand soap, the rice powder is fabulous! The hand cream is wonderful and it all comes packaged beautifully and in a timely fashion. A really superior collection of products!
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November 2021 by Carina L
The worst customer service experience I’ve ever had. The sales representative called me back with an attitude because I’d been waiting 3 months to receive an order I paid for. Will never order again.
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August 2021 by Cynthia P
This company makes the finest products that I have ever tried. I've used their whipped body cream, air freshener, liquid soap, hand soap, the rice powder is fabulous! The hand cream is wonderful and it all comes packaged beautifully and in a timely fashion. A really superior collection of products!
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July 2021 by Google user
La Bouquetiere should be your #1 Choice. I'm going to be frank. I know very little about body lotions, creams, or fragrances. I'm a simple man with simple needs. With that being said, I'm married to a woman of refine tastes, and delicate skin. Finding the right gift for her would be a challenge, one I was prepared to spend hours to invest finding the right gift. Thankfully however, I was able to work with a world expert and he was able to help me pick the right gift in very little time. Mario From La Bouquetere was INCERDIBLY knowledgeable and able to help me navigate all the complexities of picking the right gift for my wife. He was attentive, informative, funny, and made me feel confident about the selections we made for my wife. When the order finally arrived (SUPER FAST SHIPPING! 2 days) I was blown away by the care and detail that went into the packaging. I'm so used to almost every box I get being poorly put together without any care and not enough protection. This was NOT the case. Everything was beautify packaged and presented making the gift giving experience that much better. My wife was blown away by not only the care and quality of the packaging, but the products themselves. The lotions and creams, and especially the Pamplemousse Vanille body lotion were amazing. My wife says they not only smell incredible, but leave her skin feeling hydrated and silky smooth. These products really do make her already incredible skin that much better. Thank you Mario for your amazing customer service, and your incredible products!
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July 2021 by Magister I.
My laundry lady swears by these products and so I've purchased 8 or 9 of their Laundry soaps and softeners all of which are top notch with gentle fragrances and good cleaning power! orders are carefully packaged with wonderful free samples that help make the next order easier.
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May 2021 by Carina Lindsey
The worst customer service experience I’ve ever had. The sales representative called me back with an attitude because I’d been waiting 3 months to receive an order I paid for. Will never order again.
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May 2021 by Wendy Obregon
Great Products, Lotions feel and smell amazing:) Love the Owner
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February 2021 by Elisha Karan
La Bouquetiere should be your #1 Choice.I'm going to be frank. I know very little about body lotions, creams, or fragrances. I'm a simple man with simple needs. With that being said, I'm married to a woman of refine tastes, and delicate skin. Finding the right gift for her would be a challenge, one I was prepared to spend hours to invest finding the right gift. Thankfully however, I was able to work with a world expert and he was able to help me pick the right gift in very little time.Mario From La Bouquetere was INCERDIBLY knowledgeable and able to help me navigate all the complexities of picking the right gift for my wife. He was attentive, informative, funny, and made me feel confident about the selections we made for my wife.When the order finally arrived (SUPER FAST SHIPPING! 2 days) I was blown away by the care and detail that went into the packaging. I'm so used to almost every box I get being poorly put together without any care and not enough protection. This was NOT the case. Everything was beautify packaged and presented making the gift giving experience that much better. My wife was blown away by not only the care and quality of the packaging, but the products themselves.The lotions and creams, and especially the Pamplemousse Vanille body lotion were amazing. My wife says they not only smell incredible, but leave her skin feeling hydrated and silky smooth. These products really do make her already incredible skin that much better.Thank you Mario for your amazing customer service, and your incredible products!
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December 2020 by Kristine Audette
My order came quickly, packed nicely. I loved all my products and they have exceptional customer support when I called with a question.
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November 2020 by Lacey S
La Bouquetiere is located in San Francisco, but I first encountered them over ten years ago at Richmond, Virginia's Short Pump shopping center. I have an incredibly fond memory of spending the day there with my mother, and visiting a boutique where one of the shop girls exclaimed that we must experience a scent that was beloved by all who tried it: LB's Embrasse Moi. While my mom and I enjoy quite different fragrance profiles, the prediction was entirely true. Embrasse Moi is gorgeous: floral, rich with rose and violet, but fresh, featuring fruity top notes. I recall both of us swooning over it, each purchasing our own bottle of lotion. I treasured mine, but quickly used it up.
Desperate for a refill, I found La Bouquetiere's website, and discovered a plethora of offerings, with the expected (and myriad) bath and body standards, along with candles, laundry and cleaning supplies, gift sets, even scented drawer liners. Everything is made in France, and the old-fashioned Victorian style illustrations used for branding are charming. Since that time, I have stocked up about annually with a large order that meets most of my household cleaning needs. While their prices can be higher than what one would normally pay for this type of product, if you sign up for emails, they offer various sales, often with free shipping. Even without a discount, I have decided that beautifully perfumed laundry powders, countertop cleaners, and linen waters are a worthwhile luxury I want in my life.
Orders arrive carefully and beautifully packaged, with tissue paper and a note. It feels like a present I bought for myself! They always include generous samples, and I end up finding something new to adore each time. Most recently, I requested a sample of Gardenia, and they sent a complimentary bottle of lotion! Such excellent customer service. I just love this company so much! Beyond Embrasse Moi, which remains a strong favorite, I also enjoy Pampelmousse Vanille (like grown up orange creamsicle), Citron (elevated citrus), Delice Infini (fresh and floral), and Reve Passionel (flowery and a smidge powdery, but in a good way). They offer about 25 fragrances, so you are sure to find your own to cherish.
Though I have not visited their retail space, it is high on my wish list, and you best believe when I have some extra time in SF (which, let's be honest, is never really the case, so I just need to make it a priority), I'll be stopping by. I imagine a magical space overflowing with all manner of frothy, French delights.
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September 2020 by Lacey Smith
La Bouquetiere is located in San Francisco, but I first encountered them over ten years ago at Richmond, Virginia's Short Pump shopping center. I have an incredibly fond memory of spending the day there with my mother, and visiting a boutique where one of the shop girls exclaimed that we must experience a scent that was beloved by all who tried it: LB's Embrasse Moi. While my mom and I enjoy quite different fragrance profiles, the prediction was entirely true. Embrasse Moi is gorgeous: floral, rich with rose and violet, but fresh, featuring fruity top notes. I recall both of us swooning over it, each purchasing our own bottle of lotion. I treasured mine, but quickly used it up.Desperate for a refill, I found La Bouquetiere's website, and discovered a plethora of offerings, with the expected (and myriad) bath and body standards, along with candles, laundry and cleaning supplies, gift sets, even scented drawer liners. Everything is made in France, and the old-fashioned Victorian style illustrations used for branding are charming. Since that time, I have stocked up about annually with a large order that meets most of my household cleaning needs. While their prices can be higher than what one would normally pay for this type of product, if you sign up for emails, they offer various sales, often with free shipping. Even without a discount, I have decided that beautifully perfumed laundry powders, countertop cleaners, and linen waters are a worthwhile luxury I want in my life.Orders arrive carefully and beautifully packaged, with tissue paper and a note. It feels like a present I bought for myself! They always include generous samples, and I end up finding something new to adore each time. Most recently, I requested a sample of Gardenia, and they sent a complimentary bottle of lotion! Such excellent customer service. I just love this company so much! Beyond Embrasse Moi, which remains a strong favorite, I also enjoy Pampelmousse Vanille (like grown up orange creamsicle), Citron (elevated citrus), Delice Infini (fresh and floral), and Reve Passionel (flowery and a smidge powdery, but in a good way). They offer about 25 fragrances, so you are sure to find your own to cherish.Though I have not visited their retail space, it is high on my wish list, and you best believe when I have some extra time in SF (which, let's be honest, is never really the case, so I just need to make it a priority), I'll be stopping by. I imagine a magical space overflowing with all manner of frothy, French delights.
