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October 2023 by Huckleberry N.
2019 Ford Edge titanium with less than 65K miles, experiencing some weird slippage of the transmission. Took it to the ford dealer service department and was told it needed a new transmission to the cost of 15,000! I was told by friends to try to get a better deal elsewhere and called 4 other places who all told me my car was too new and the dealership was the only one who could fix it. Lastly a good friend of mine told me to try Johns Auto, and on a whim I called them. Rich was very kind on the phone but agreed I might need to get a new transmission if that is what ford was telling me, although he was shocked to be saying so as well. He agreed to take a look and while I was there he looked up the notes that might pertain to my car and low and behold there was a note regarding the issue I was experiencing. Ford Service never mentioned this. He said If I agreed he could give the "fix that was specified" a try and see if that worked. For $800.00 Rich and the team at John's seemed to have fixed my car! I drove home over 40 minutes with absolutely zero slipping or tugging of my car. For the first time my dog was not jerking back and forth as I drove, much to his delight! I was also planning on leaving my car over night but I'm a hospice nurse and got a late night patient so I needed my car tonight and the service tech came all the way back to the shop after hours to give me my car. This is an amazing car repair shop, I will not take my car anyplace else ever again and wont let my friends do so either. The honesty and integrity matched with the knowledge of the computerized cars of today cannot be beat, obviously. I am more than thankful. incredible.
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May 2023 by Vinnie P.
I agree with Rasmus. I live 50 miles away from John's now, and I have a newer car now, but back in the days when I lived in SSF and had a vehicle with maintenance issues I was always astounded by my good experiences with this shop.If I ever had auto repair work in the future and for any reason wasn't using a dealership, this is the only private shop I'd ever trust with my vehicle.
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May 2023 by Hyejung Jun
John's Automotive genuinely cares about their customers!When I visited them today without an appointment due to a safety issue with my car, they went above and beyond. Despite being fully booked, they quickly checked my car to ensure my safety and didn't charge me anything. They kindly gave me with an explanation of the problem and guidance on what steps to take next.Service: Vehicle Inspection
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November 2022 by Rasmus G.
Don't listen to knitty Kay's review, this is a great shop that has served me and my family for years. I never leave reviews, today I looked to see if they are open and I saw the bad review and just had to respond. They do good work at a fair price and are very honest which is rare in the auto world. They've told me the severity of the issues and have even advised me that some things could be held off or didn't need to be done, no upselling and no pressure. I've taken 3 different cars here over the years, my parents have always taken their cars here as well and we have gotten great service for 10+ years. Today my car has a leak and I know who to take it to right away. The bad reviews must be from competition or incompetent people.
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November 2022 by kathy penales
John is the best!!!
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October 2022 by Steve Kelleher
Rich Figured out the Problem and fixed it Highly Recommend this ShopServices: Electrical
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August 2022 by Christina D.
I've taken both my mini van and my dad's van in. I have had nothing but good service. Ritch is super friendly and approachable. This shop is honest and reliable, they do an excellent job. It is so challenging to find good mechanics, reliable ones, that don't try to take advantage. I went to the dealership for years, and they notoriously ripped me off. I am so happy to have found John's automotive, I will keep going back for future years to come. Thanks Ritch!!
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May 2022 by Knitty K.
A complete waste of time and money. I will never go back here for service. Not honest or reliable.
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December 2021 by Flo R.
Rich probably didn't personally work on my 98 truck but he knows a lot about it. Over the last few years I have relied on him to keep this relic alive. He is very knowledgeable and the guy is patient. He will give it to you straight. Think he's the last of the "honest" mechanics. Just one interaction with him and you will see. He will not wait a week to call you back, within a day or two he's given me a detailed breakdown and the fees and delivery date for work. Thanks Rich, you are the man!!!
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November 2021 by Flo Rider
I promise you will not be disappointed. Attempting to keep my 1998 truck alive and have visited at least 10 shops over the years. Last mechanic retired my lost. But Rich is the best so far. He will give you an honest estimate and breakdown of fees. Does excellent efficient work. Plus an excellent listener. Thanks, Rich till next time.
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June 2021 by Arian Guzman
My mom has been bringing her car here for years. Great service, reasonable prices, friendly staff and convenient location.
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May 2021 by Keene Caleb Jacobs (Personal)
I can't say enough good things about this place. I've had my car in several times now, Rich always greets me in a very friendly way, they are much faster than any other mechanic I've been to, and I'm always surprised by how reasonable the cost of the repairs are.I recommend them to everyone, and I always hear the same great things. I'll never use another mechanic in the bay area as long as I'm here.
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April 2021 by Messy M.
Rich is a great owner!!!! Please take your car to his shop. Make sure you make an appointment before you show up they can get real busy!!!
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April 2021 by Marc M.
Rich is a great owner!!!! Please take your car to his shop. Make sure you make an appointment before you show up they can get real busy!!!
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February 2021 by Vince C.
The shop is Ran by Nathan and the front desk is ran by Rich. Both are class acts and get the job done professionally and smoothly. I have been going to this shop for over 10 years. They are ultra reliable and like all businesses, if not for COVID 19 and dipsh!t newsome, would be doing way better. Support local businesses and support your area you live in.
