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“Usually going to a phone store is not fun no matter the company or branch. However Cameron at this location was amazing! He first helped out my parents and they really liked him and he helped them get their new phones. They liked him so much they sent my uncle to see him to get my grandfather a new phone. Then my boyfriend and I went to see him and he's so nice and helpful and makes the experience easy. 5 stars for Cameron!”
“Very good customer service and fast speeds; some connection problems during rain.
Monkeybrains provided me with diagrams to show my landlord in order to get my landlord's approval for installation. They've been very fast to improve reliability during rainstorms and my connection is now improved with very fast speeds, but was still experiencing slowdown during rain/wind events this past season.”
“It was my first purchase and I was satisfied with the customer service that Joanna gave me. I will return soon ⭐️⭐️⭐️⭐️⭐️
It was my first purchase and I was satisfied with the customer service that Joanna gave me I will return soon⭐️⭐️⭐️⭐️⭐️”
“On February 26th I had come into the store to get help with a very stressful situation and Cecilia, Jacob, and Lamar all did such an amazing job with making me feel like a valued T-Mobile Customer. I am absolutely grateful with the help and service you all delivered to me that day.”
“Sohail is the MAN! Stayed open 20 minutes past closing to help me (and a handful of others) get my phone activated. He was multitasking helping 8 people at once give this man a raise!”
“Not that much I can expect from a cell phone company. That said, the folks here are all super nice very helpful and bent over backwards to help me. Christian is excellent. And help me numerous times to get some stuff resolved. Very rare in the mobile phone world.”
“Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.”
“I recently had a fantastic experience with Xfinity representative Joseph Puccio at the StoneTown location. A few weeks ago, I discovered my internet bill had jumped from a consistent $35/month to a whopping $119/month! I was very anxious and came to the StoneTown office where I originally signed up for service two years prior. Thankfully, I met Joseph! He is a very nice guy, patient, understanding and incredibly knowledgeable about his job. Joseph clarified that our initial promotional internet contract had just ended, hence the jump to the regular price. He offered a new mobile phone and internet package that was even better than our previous one! Thank you Joseph for your excellent service! We highly recommend Joseph to anyone needing assistance with their Xfinity services.”
“Danny was especially indescribably great, ON our side until long after we first left the store. He was the best cheering squad and magic maker I could even imagine ! !!”
“Before discovering Etheric Networks, we struggled to find an internet service provider who could install reliable, fast internet at our shop location. We tried several other ISPs and almost all of them said they couldn't install internet here at all, and the ones who were able to were still unable to provide the kind of consistent service and speeds we needed, which resulted in headaches for my workers and customers both. We are just a small shop but we are on a busy shopping thoroughfare so it seemed wild that we couldn't establish the internet service we needed, which is such a big part of doing business these days. Finally, we discovered Etheric, and not only is our internet working beautifully and consistently, but they have also been a pleasure every step of the way in getting it installed. Everyone I have interacted with at their company is very communicative, friendly and quick to respond to any needs we have. We highly recommend them to anyone who needs this service!”
“Always a good experience at this store. In fact, there is an Xfinity store closer to my house but I drive just a little further because of the better customer service at the Serramonte location.”
Open 24 hours
267 8th St, San Francisco
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“Awesome provider. So happy to finally ditch Xfinity! I used to have ATT and I missed having symmetrical bandwidth. Installers were great. Gigabit DL is accurate, Upload is a little slower but it's a fantastic improvement (~600Mb/s). Only downside is no IPv6 support (in my area at least).”
“Jessie went above & beyond Amazing Service! He patiently spent 1-1/2 hours switching me over! He even helped me unblock my MMS (photo) texts, when my previous provider couldn't help me! Thank you so very much!”
“I would like to thank very much a T-Mobile employee named Carlos! He made everything about starting a plan, including details which are important, very comprehensive. I felt totally comfortable the entire time, & I purchased a great phone, too! Many thanks to Carlos, & the while crew working there! If corporate is listening, I would recommend Carlos for a salary increase, or a promotion!
Thank you T-Mobile!
ei'ieaellsanę”
“The woman employee who helped me there was very nice, polite, respectful, helpful, and professional.They will get my business there again the next time I need something from Boost.???”
“I had service through another company that was just capable of meeting my needs. In talking with Race I discovered that I needed a bit of tweaking to my service and they did it with no question, hesitation and quickness. I will certainly recommend them 1000 percent”
“This review is for Angelique. She provided excellent customer service to not just me but to everyone who walked in the store. She was kind, attentive to detail, and beyond knowledgeable about every deal and phone available for purchase. T-mobile, this woman deserves a raise!”
“Coming from Germany as a tourist I needed a prepaid sim card with data plan. A very friendly employee set me up within minutes. He tested the sim and made sure everything worked alright.Thank you so much for your great service!”
“I went into T-Mobile to transfer 3 phone numbers from another company. The Representative Patrick was very helpful in getting this done and making sure everything was set up correctly before I left. He made sure that we knew what we were eligible for and helped get the information needed to be submitted for any promotions. Thank you, Patrick, for all of your assistance. You were very kind, professional, and patient. When I had a few questions the next day, I called the store to speak with Patrick, and he was busy with another customer. The other representative was nice enough to take a message to ask Patrick to call me back when he had a chance. I believe Patrick returned my call within about an hour. Patrick was able to assist and help correct the issue and answer my questions.”
“My mom and I had a great experience here!
Naomi Azraee- Rattananont was super kind and helpful. She is very professional and patient!
Thank you Naomi!”
“Transferred to T-Mobile from another carrier because they have great rates and like their $40 plan. It's been a few months now and everything is good with my new T-mobile plan and phone ( did I mention I got their special Free iPhone giveaway ) - awesome. Definitely would come back and will like to do their home internet next. Special mention to Jaime, great help and customer service.”
“I was perate to buy a new phone, because my ancient iPhone suddenly decided to stop making outgoing calls. It just so happened that Boost had a special on certain iPhones, and this particular store had one left of the model I wanted. I rushed over to the store, not expecting anything beyond the usual lengthy, annoying process of buying and activating a new phone. I had seen that the store had a very low review rating, so I was prepared for the worst. Instead, I got great, patient, friendly help with my purchase, and skilled help with activating my new phone and migrating my info from my old phone. Over the two hours I was there, (my original phone was quite old, so uploading my old info was sloooow). there was a steady influx of customers, mostly colorful folks from the surrounding neighborhood. The owner Chris and Jeremiah, my sales person/tech guy, made a real effort to help each one of the customers in a kind. effective way. A number of the people who dropped in were just there to say hi. The place feels more like a friendly community center than a electronics store. I asked the owner about his clientele, and he said many were more friends than customers. He has been in business there since 1988, and he said, "We're the only one left (meaning a neighborhood gathering place), and I'll die here." Chris, Jeremiah and the rest of the staff are offering a true community service along with a peasant pace to buy a new phone or a honkin' sub woofer. 10/10 would buy from them again.”
“Came in to trade our phones without an appointment & Mike, store manager, & his associate were very helpful, provided smooth service & were professional and at the same time we were able to crack jokes while we waited for data to be transferred to the new phone. Pleasant expierance all around. Fairly large, clean store.”
“Thank you to Shivam for his help solving a complicated network error / device setup, without an appointment. He helped put me immediately at ease during a high stress situation (that carried over from 3+ hours at Apple Store the day before) and had my issue solved within 30 minutes. He even called to follow-up the next day and was available for additional questions. This location is conveniently located right off the Market & 4th St NE BART. No issues with safety / no safety concerns visiting this location. Thanks Verizon!”
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“The Verizon store in South San Francisco, located at 150 El Camino Real, truly stands out for its top-notch customer service and overall convenience.
Every visit here is a breeze thanks to the minimal wait times, which are a rarity in the busy Bay Area. The staff at this location are always professional, friendly, and incredibly helpful, ensuring that every customer leaves satisfied.
One of the major advantages of this store is the ample free parking available, making it extremely convenient compared to other locations. This eliminates the usual stress of finding parking, allowing for a smooth and hassle-free experience.
The store maintains a welcoming and friendly atmosphere, which makes every visit pleasant and enjoyable.
In addition to their excellent in-store service, Verizon South San Francisco offers various convenient options such as in-store pickup, express lockers, and same-day delivery in select areas. These services are perfect for those with busy schedules, providing flexibility and ease of access.
In summary, the Verizon store at South San Francisco excels in providing a superior customer experience through its dedicated staff, convenient services, and accessible location. It’s my top recommendation for anyone in the Bay Area looking for a seamless and pleasant Verizon experience.”