-
May 2024 by Linda Solorzano
I was over charged! $354 for simple/non-complex return. I have notified BBB and San Mateo County offices!
After being laid off all 2023 year income$17K to be charged $354 is ludicrous. First it came up to $504!
No one offered fee structure or notice that it would cost this much.
There was no 'extra' filings needed, just enter data into field in 25 minutes!
This is NOT the way to do business and have alerted on Yelp and Social Media to stay away fromH&R Block!
-
March 2024 by Katherine Sweet
experience, explained process, punctual, professional, made helpful suggestions, friendly
-
March 2023 by Cathy Siler
My Tax Advisor, Brenda L from H&R Block SSF, is AWESOME! I made a mistake in going with a new person recommended by my Financial Planner for my 2021 taxes. It was more expensive AND not a smooth as working with Brenda. For 2022 tax year, I went back to Brenda who quickly did my taxes and walked me through it. I love H&R block's website and options for working with Tax Advisors. I'm a happy customer!
-
August 2022 by Ada Lee
Professional expert
-
August 2022 by Bianca Santos
very professional
-
August 2022 by Jayson Gnos
Great service
-
March 2022 by Christopher Alcala
My tax preparer was very kind and got me the best return possible.
-
March 2022 by Joseph Marty
Professional and thorough was my experience with Joe Chen.
-
February 2022 by C Productions
$340 to do my taxes. Turbo tax will be cheaper
-
December 2021 by Aditya Nadkarni
Absolutely my worst ever experience of 'filing' tax returns. We worked with two different tax specialists and both of them were atrocious with their communication and follow through.We had several years of pending tax returns and really needed the help to get everything sorted. I had come in through a referral and approached them when it wasn't peak tax season. I had moderate expectations that everything would get resolved here.Instead we got poor communication, incomplete work and were just left hanging for months / years. And NO, let's not blame all delays on the pandemic, we eventually went to another HR Block in San Leandro and managed to get everything done in 2 sittings and a couple emails.I would give 0 or negative stars if that were possible.
-
August 2021 by Melita Cardenas
See previous statement
-
August 2021 by Gilda Steves
Darlene Gutierrez
-
August 2021 by Sherry Cook
Claudia Spears.
-
June 2021 by Kristine Karaman
Lan, was quick and thorough. She is so easy to work with, friendly and ensures I have all of the information I need to make the best return each year. Her follow up via text and phone was super helpful to ensure we stayed connected thru the process. TY Lan!
-
May 2021 by Bryan J.
Had my 2018/19 taxes filed by the company. They provide the IRS with my bank account number@ Wells Fargo. IRS sent funds to H&R Block to a pooled account where the filing fees are deducted H&R Block sent to the IRS the pooled account number instead of the correct bank account information The stimulus checks were to be directly deposited into my account Given the wrong account information Wells Fargo returned the stimulus money to the IRS. Checking the Get My Payment app the $600 amount was to be mailed January 5th 2021. I recieved the check issued from H&R Block, February 25. The last stimulus amount of $1400 was to be deposited March 17th, once again wrong account number was given to Wells Fargo which they returned to the IRS. Get My Payment says payment mailed April 2nd. As of now haven't received the check. I have spoken with an IRS agent who explained the information of what H&R Block provided them. Contacted district manager for the company asking for compensation for the major inconvenience was offered a modest refund for fee for the filing which is not nearly enough to compensate for the time and stress involved. Was told my case was isolated .Follow up Nina from H&R block made a comment encouraging me to call customer support, which I did. A waste of my time. If H&R Block truly wanted to resolve the issue. I would have been contacted by now
