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“Shadea was yet again so pleasant. She represents the SMCU/Monterra Family with such grace! Thanks for taking care of all my needs today! Friendly, knowledgeable and efficient.”
8:30AM - 4PM
1860 El Camino Real # 100, Burlingame
Credit Unions
“All ways a pleasure doing business with Upward! I’ve been a member since the 80’sEveryone is so professional and caring.I would recommend them to everyone for all your banking needs.”
“Elizabeth Alvarez was amazing putting a refinance loan through for my son and myself. I couldn't believe how fast he put it through and how nice and polite and helpful she was. I have been dealing with San Mateo Credit Union for many years, now, Monterra, of course, and Elizabeth was amazing.”
9AM - 5PM
209 Broadway, Millbrae
Credit Unions
“Norma Hernandez was very helpful and professional setting up a CD for me. It is always a pleasure walking into this branch everyone is friendly and helpful. The wait is never long. Thank you for your help Norma !”
“I got an auto loan through the San Mateo Credit Union with the help of Terry Zhang. It was a smooth and easy process to get pre-approved and then later to get the loan paperwork in order when I purchased the car. Terry also answered a lot of my questions through the online chat system, and he had even made a note to include a credit union offer that he later honored (even once the offer was over).”
“Fast service, courteous and an efficient banker. It took only 2 days to fund my car loan. Today the loan was funded. I was pleased to have experienced such a great car loan Thank Ashley for all the your help you done to keep me updated. I highly recommend Ashely for a great banker!”
“I applied for a loan for a tesla. The portal maybe a bit low tech, but the assistant took me through the entire process and even completed the loan after hours so I could purchase my car during the weekend. Overall, I am happy with my interactions with techchu and their low interest rates”
“I have been a business and personal customer since 2017. Spoken to numerous personnel including managers about raising the amount I can deposit via the mobile app. Ben Gomez got the job done. Moving forward this will save us a lot of time as we were going to change banks. (Business)”
“Embarked upon an in-person visit to Patelco Credit Union (San Mateo branch) on 08/12/2023 for follow-up regarding an electronic funds transfer for a car loan. It was an urgent matter given I anticipated collecting the new car on Sunday. I was served by the assistant branch manager there, Leena, who was very congenial and gregarious, courteous, understanding, receptive to my requests, and interpersonally effective. The existing issue was promptly and conscientiously solved, and I was on my way in no time. I recommend them without any reservations.”
“Great staff, wonderful rates, protection plus, they really look out for their customers interest & keep on top of all of the latest scams (A+) a long time customer for over 30 years.”
“My father passed and I needed medallion stamps and a notary. Mr. Kevin Wong, branch manager, at Patelco read my materials and promptly took care of me. Top notch service unlike that I received at Chase where we do our family banking. Moving more money to this great credit union with awesome customer service.”
“I highly recommend Itzel at the San Mateo Branch to help you with any banking and financial services. She is very professional and courteous and will do her very best to provide the best customer service, so that you will walk away as a very satisfied customer. She helped me get loan approval quickly for some of the financial products I applied for and saved me thousands of dollars!”
“Typically there is a wait if you need to conduct business with an associate, but the staff is always friendly and helpful. There is free adequate parking available at this branch.”
“Outstanding service from Merry and her colleagues at this branch. We had an in-person appointment to open up a checking account for my daughter. Merry took time to explain the options and help my daughter make informed decisions. She also helped to educate my daughter on general financial management and how to build credit. Overall a great experience”
“Ms. Mercy Bersona is the best person to reach out. She helped us on the processing of out car loan. As a newbie in the US, we don not have any idea regarding this matter, we gave all our trust to her and she didn't took advantage of it. Kudos to this woman!!!”
9:30AM - 5:30PM
565 Buckingham Way, San Francisco
Credit Unions
“I opened a checking account today with the help of the friendly Security guard who greeted me and directed me to the sign in kiosk. He also saw that I was carrying a large bag of loose coins. He showed me I could start using the coin star machine and take the receipt to the teller when I was done opening my new account. Ms Jackson also greeted me and I was opening my new checking account and issued a debit card in a few minutes. I glad to be moving my business to SF FIRE CREDIT UNION.”
“Love this branch professional service location is cool parking can be difficult but you can find it hours are convenu real nice location Golden 1 credit Union still needed at civic center”
“Due to my own inability to think well and a snafu with Social Security, I defaulted on my credit card payments. Instead of asking Patelco for help immediately, I waited and destroyed my credit. Ugh. Finally, I went to see Tony, the Manager, at the Daly City Patelco. He graciously helped me get my past-due account paid off and reinstituted my checking account. Tony never once shamed me or did anything negative. His only obvious goal was to help me. Wow. A Banker whose goal was and is to help a member of the Credit Union! I highly recommend Patelco to anyone looking for a small bank or Credit Union that gives personalized financial services. It makes both "cents" and sense!”
“I always receive superior service at the Police Credit Union on Irving Street. I do miss the ambiance of the previous location. There is no greeter at the new location. No coffee..and no extra seats to sit in.”
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“Friendly staff and location is convenient for me. When we moved to this credit union, they answered all my inquiries and took time to make us feel welcomed. I appreciate that they still have staff working onsite to assist in-person customers compared to other banks.”