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May 2024 by Isaac_Rdz02
I am very upset, because I have come to bring my glasses on two occasions, and they have very poor prescription, I have to come again to see if they did it correctly ??
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May 2024 by marjorie
Absolutely the most incompetent department imaginable. 5 trips, 2 redos, the last by manager Kenny, and it was apparent that refund was the only way forward. First saw double vision peripherally in turning to the right. Misinformed personnel told me all prescriptions are that way. So while driving if you need to turn your head sideways to see what’s on your right, you will see double. Then I had to raise my head to toward the ceiling in order to access the reading prescription because another incompetent personnel did not know how to mark the reading line on progressive lenses. And the progression was unsmooth, having to do with the curvature of lens. Just more sloppy, unskilled work. My independent optometrist advised me of Costco’s several errors, even noting them so Costco could make the corrections. Kenny, mgr, begged for a chance to “make it right.” Instead he made it very wrong again. This time there was merely a sliver of a reading prescription, basically no magnification field. If the manager of the department is so incompetent, I will not make the 1 hour trip there for a SIXTH TIME, AND, I will be cancelling my Costco Membership and writing to this incompetent company that caused me so much time, aggravation and inconvenience.
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April 2024 by jackie sam
I had an amazing experience at K&K Optometry. The receptionist were incredibly helpful with verifying my insurance and making me feel comfortable during my appointment. Today, I saw Dr. Hung who was extremely knowledgeable and reassured any questions I had. I’ve also seen other doctors at their practice and they’ve been equally helpful!
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January 2024 by Jack Adair
I had an excellent experience here. Kenny, the optical manager, was incredibly friendly and helpful. Even waiting in line, I could tell he is absolutely devoted to making the customer's experience as enjoyable as possible. I was visiting San Francisco from Los Angeles and needed to get some new contacts ASAP because my vision was half blurry. He did not hesitate to do what he could to help, and he was incredibly empathetic to my predicament.
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January 2024 by Aiyana Bay
For average glasses, there is a charge of $100-200 with insurance. In Costco located in Southern California there is no extra fee with VSP insurance.
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January 2024 by S W
Customer service at the optical department in Ssf El Camino site is very poor. There are couple of ladies, the way they talked to customers is very rude. I have been going to Costco for years. Because of those couple people, do not even want to go to that Costco optical department. One of the lady name is Michelle.
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December 2023 by Yiyang Zhang
Dr Saya Hayashi is the best. Very patient and professional. Love it!
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December 2023 by Karen Zhuo
Came here for eye exam before my shopping trip. It was a breeze! It was very easy to make an appointment on their website at SFO Eye Care. When I arrived, I got to see the doctor right away. They did all the check-ups and contact lens fitting professionally. I'm very happy with my new contacts. They also gave me a lot of tips on how to take care of my dry eyes. Really good experience. I would totally come back.
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December 2023 by Derrick Du
We have been going to Costco SFO for years. But we recently found out Costco SFO took over this office. Since this office is closer, we came here to try it out. When we got to the office, the team was incredibly nice and patient. The checkup went fast and smoothly. They even took a closer look at my retinas because of my high prescription and I was able to learn more about some of the new technology they have available.With a quick detour to Costco Optical, I was able to get back to my Costco holiday shopping
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December 2023 by Amanda Elric
I came into Costco optometry office to get a contact lens exam and was amazed by how quick and efficient it was. Dr. Hung made me feel welcomed and was thorough with the exam and I didn’t feel rushed at all. He recommended the opto map which was neat to see the back of my eyes. The staff at the front desk were pleasant and was able to get me in and out I highly recommended coming here!
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December 2023 by Jaqueline8763
I was able to get a same day appointment which is very convenient. The staff was very friendly and accommodating. Dr. Dao did a very thorough exam. Highly recommend!
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November 2023 by Rose B.
I recently got an eye exam for contact lenses and had a great experience! The front staff was very friendly and helpful. I saw Dr. Chiu and he was very thorough and knowledgeable. I got pictures taken of the back of my eyes and it was really cool to see and go over with the doctor. Overall, I had an excellent experience and would recommend. I'll definitely be coming back!
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November 2023 by Derrick D.
We have been going to Costco SFO for years. But we recently found out Costco SFO took over this office. Since this office is closer, we came here to try it out. When we got to the office, the team was incredibly nice and patient. The checkup went fast and smoothly. They even took a closer look at my retinas because of my high prescription and I was able to learn more about some of the new technology they have available. With a quick detour to Costco Optical, I was able to get back to my Costco holiday shopping
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November 2023 by Justina D.
Found out the doctors office is under new management and they went through a remodel so easy to get an appointment now. Saw dr chiu and he was great! He explained everything and was super friendly. Will be going back next year!
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November 2023 by Charlie T.
I came into Costco optometry office to get contact lens exam and was amazed by how quick and efficient it was. Dr. Hung made me feel welcomed and was thorough with the exam. I didn't feel rushed at all. He recommended the Optomap which was neat to see the back of my eyes. The staff at the front desk were pleasant and was able to get me in and out. I highly recommend coming here.