December 2021 by Suzanne M L.
I was referred to Carmen, who is one of the owners. As I discussed what I wanted with her, she looked at me like I was stupid--even though my former hairdresser had been doing it that way for years. She finally said she'd do it, butt it was "illogical." From that point she acted like I was a pain in the butt. The door to the outside was open, just beside my chair, and it was so cold, I started to shiver. But they said, "we never close it." When she was done cutting and coloring my hair, I couldn't believe my eyes. She had said she'd take of 3/4", but instead took off at least 3". I had asked for layers, but she hadn't put any in. She didn't ask if I was happy, at any rate. When I went to pay, she said, "I sent you a text that my credit card machine isn't working." I said I'd never gotten the text, and showed her my phone. She looked disgusted, and insisted she'd sent it, as if I were lying! She wouldn't take Venmo. I didn't have enough cash, but I gave her what I had, and asked if she could trust me for the $30 remaining until I got home to Zelle. Again she looked disgusted and shrugged. I left and paid her 15 minutes later, but I will NEVER go back to her. Maybe it was just a bad day, but I hate what she did to my hair, and her whole attitude was irritable and impatient. Never again.
