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October 2023 by brendon davis
Great place for all things pet. Love the selection of Merrick and other super healthy options for my dog
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October 2023 by Julissa Garcia
It's a great little shop. On our walks, our dog always has to make a pit stop there.
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June 2023 by Lee S.
I my opinion what makes URBAN PET a standout in their field is the staff and the SUPERB customer service that is offered. Going the extra mile is not lip service for this fine group of people. I know how easy it is to visit online sites to purchase but URBAN PET is truly worth an in-store visit. Check it out for yourself.Lee SalesCharlotte, NC
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June 2023 by Janet L.
Normally love this store because everyone is usually so kind, so this review is really about one employee. Really off day today, or this person is new who has some really negative energy that makes you feel like they are extremely annoyed. She has short dirty blond hair and glasses. This one experience totally leaves a damper on my experience as a customer, especially because I would not want to engage with her again in future visits. Staff here usually knows how to engage with kids. This one right off the bat came off super cold when we asked if we could feed the fish. She should ask others how they respond and learn from them. Even when ringing up items, the whole energy combined with mumbling and acting annoyed when my toddler was helping put the items from the cart to the counter (which she doesn't do as fast as an adult does, but still not deserving of an exasperated expression when there were no other customers) or when I asked her to please repeat something, wow. A couple other nuanced interactions but I cannot imagine how she is a pet lover if you react that way with kids. Customer service really makes or breaks the experience.
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June 2023 by Lyn Y.
Best pet store ever. Especially compared to the Petco. This is heaven. The best knowledgeable people to help. The best music. The best indoor zen fish pond. The best stylish and fair priced dog products.... Healthy natural flea shampoos .... You name it. Definitely coming back.
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June 2023 by Vanessa T.
Really cool pet store. What I love about the Urban Pet store is their wide variety of cat toys! My fiancé and I came just to browse, and yet we ended up leaving with $60 worth of cat toys and a cat mug and a cat tote bag.My cats fell in love with the toys! They had such a wide variety of Da Bird cat toys--they had the zebra fish, the flyer, the goldfish, the sparkler, the ball. Our cats were so happy. They also had peacock feathers for like $2 a piece!Definitely coming back to restock on kitty cat toys and treats. I love that the owners pets are on full display in the store.
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April 2023 by Minnie V
Zack is so friendly and helpful.Great place to shop for your pets.
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March 2023 by J H
Always well stocked and full of new toys my cats love. The people here are awesome
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March 2023 by Xochilt G.
Very well stocked in smaller food brands. My go to place for my cat's food because Hound & Gatos is amazingly cheaper here than anywhere else. My cat has an inflamed colon due to stress so her food has to be of a certain quality and having on area where I can get all that is great.
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March 2023 by Matthew Gaw
This place has a great selection with reasonable prices, and an excellent staff. The staff is friendly and helpful but not overbearing and know their stuff!
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March 2023 by Vicki L.
4.5 stars!Overall I like this place, they stock a lot of smaller specialized food brands that don't aren't on Chewy or Amazon so that's nice. They can also custom order specific flavors of brands for you if you need them to. Docking 0.5 star off because I've noticed some inconsistency with customer service from staff. I had a specific type of food I wanted to see if they had and I called in and the girl who answered the phone was helpful and told me that while this store didn't have that specific food, one of their sister branches did so they could transfer it over for me to pick up. Once the food came in I got a call to go grab it which was nice. When I went to pick it up the cashier asked if I was a member and when I said no, she explained their paid membership plan to me. I wasn't interested at the time so I said I'd think about it. But the next time I came to buy something a different employee asked me if I had a phone number with them and I said I wasn't a paid member but then she told me just registering my phone number with them was free? Just confused why the initial employee didn't bother mentioning this to me so I could record previous purchase under my phone number.Another time I called in asking if they had a specific flavor of the food I wanted, the girl on the phone flat out said "No, we don't carry that brand here." I had to tell her, "I know you don't, but last time I called they told me that your sister branches carry that brand? Can you check for me?" And she seemed a little bothered and said she would but then said, "No, none of them carry that flavor you need." and I had to ask her, "Well.. can you order it for me..?" Basically the entire interaction was like pulling teeth. Good customer service would be if she had offered all the options to me instead of just trying to not help me.Then I went into the store another time and the cashier was so friendly and I decided to ask the different cashier if she could check if the other stores had the flavor I wanted and she was very nice and told me that they did!!! So I don't even know if the previous girl on the phone even bothered to check the other stores for me or not. Overall good pet store but depending on who you interact with it could be hit or miss.
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March 2023 by Casey
Found my cats carrier bag here for a good price. Carrier bags can get very expensive! This one is good quality. Has breathable mesh. It’s great for going on walks with & it’s very light weight.
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February 2023 by DC
Found my cats carrier bag here for a good price. Carrier bags can get very expensive! This one is good quality. Has breathable mesh. It’s great for going on walks with & it’s very light weight.
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February 2023 by Roshik Ganesan
Saved over life. They were the only open shop at 8 PM on Martin Luther king day, my pet badly needed some cleaning supplies and I could get that from them.
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December 2022 by Marlan W.
I waited and waited before giving this store 1 star. I waited through the time when due to a severe leg injury I had to struggle in and out of its heavy door with my walker while the young, able bodied staffers chatted and laughed with each other a few feet away at the counter. Why do I come here all the way from Hollywood? The kitty grass! For a couple years now. Here's my exchange with the staffers yesterday after one showed me the "Kitty grass we just got in" and it was yellow! (I'm with a cane now, BTW) Me: That's old grass. Staffer #1: We just got it in. Me: It's yellow. Staffer #1: It's just wet. Me: No. It's actually turning yellow because it's old. Staffer #1: Well, that's all we have. Then Staffer #2 suddenly displays the kind of involvement I wish they'd show to the disabled who struggle with that door: Staffer #2: It's seasonal. Me: What do you mean "seasonal"? Staffer #2: Seasonal! Kitty grass is seasonal! Me: You mean this is not the "season" for it? Staffer #2: Yes. Me: I buy it all the time here. It's never been yellow! And look at the roots that are coming out of the bottom. Staffer #2: Because it's seasonal! (cue the Monty Python sketch about the dead parrot) Well, I looked it up after I got home and it said that Kitty Grass that's grown indoors is NOT seasonal which may indicate one of the following about the so-called staff at this store: 1. They don't know what they are talking about. 2. They don't care if they are right or wrong as long as they can make up a reasonable sounding statement. In the past, when I had difficulties getting a knowledgeable answer over the phone, I asked to speak to the manager and he was both knowledgeable and helpful. But I'm sticking with the one star for the behavior of the staff in general. Enough is enough.
