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September 2023 by Chris K.
Getting tired of Ralph's customer service in every location getting worse and worse. I guess it's just Costco from here on out. Their stupid Ralph's app doesn't work, so I have to get the cashier to do it. Today when I asked her to help me, it didn't ring up the lowest price it was supposed to. So without assault, I expressed that to her. She said, "I'M NOT DONE RINGING YOU UP!!!"Completely unnecessary reaction and tone.By the way, her name is Cha Cha.Maybe digging ditches somewhere would be a better employ.
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September 2023 by Nicole G.
The cashiers at this location here are trained very well and also considerate. Especially an awesome clerk Trevor who pointed out about my organic strawberry pack which I had not noticed actually had a little mold at the bottom!! Aswell as a blackberry pack that was "iffy" which I thought had checked good enough. I Highly appreciated the info! Definitely didnot want to throw these out when I returned home and bypass my great yogurt/oatmeal breakfasts soon after. Certain exceptional service deserves recognition and management should be aware of this!
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September 2023 by Ella E.
I'd love to know why they think it's okay to sell rotten meat here whether it's marked down or not. FDA WHERE U @? What a unique experience indeed :/
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September 2023 by Ali Rastegarpour
Good pharmacy, good hours, have always gone out of their way to get our medications ready when we need them.
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September 2023 by Karen D.
I choose to go to Ralphs for the convenience and occasional good sales. At honestly, I am not that service oriented as I prefer self check out. But when the staff is blatantly rude and not their for the customers it is annoying and causes me to think twice about giving my business to them. This Ralphs should ban use of personal mobile phones by their employees. In one trip, I ran across three employees texting on their phones instead of assisting customers. The worse was when the checker was texting while a patron and I watched in line. Once I finally was to be checked out, she promptly said I'm off now and walked away. She didn't even say it to me. I stood their dumbfounded while finally someone was called to help me. My second encounter was at a different visit when I had to pack my own groceries while the checker checked his phone. Go elsewhere, Trader Joes is right up the street with helpful, welcoming staff.
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August 2023 by David Bergherm
Nice staff.Not happy that the computer doesn't anticipate my regular monthly needs. Too often they have to order my Rx and I have to wait , sometimes going without as a result
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July 2023 by Luz Barraza
Be careful Latino guy approaching me to ask a question and my phone was stolen I asked the store to call the police but they told me there current .
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March 2023 by Vivian A.
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my groceries from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big. Some parking spots are smaller than others. Be very careful where you park. Store & Staff: The store itself is very clean, neat, organized, and tidy. The staff here are very friendly and fast. They accept both cash and credit cards. There is no credit card minimum.
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September 2022 by Yohana T.
I was there at midnight to get chicken, I grabbed 4 pack of chicken, but the price of the 2 pack chicken were not as says on the label, but she insists that is the correct price even tho I keep telling her that is not the price on the label they put there! so I told her I don't want them, and the she bag the 2 chicken that I don't want instead of the chicken That I wanted and pay for it ( I'm sure she didn't mean it ) I notice that when I got home so I call to speak with the manager and ask him to ask her about it, but he was so rude, he said ok you can come back and we can swap it for you!, the way he talk was like someone just pissed him off, not even a word sorry!. I live like 30 minutes away, I stop there because I'm on my way home from work, I'm not going to waste another 1 hour back and forth!. Someone need to retrain him how to talk appropriately to customers! especially who's not In fault!.
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July 2022 by Homer J.
We got the fried chicken and pasta salad for dinner tonight. Unfortunately, we were disappointed because the fried chicken was too dry and the batter didn't taste fresh at all. As for the pasta salad the pasta itself tasted too dry and chewy.
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July 2022 by Mike L.
I am giving 5 stars to Red in the seafood department. She went completely out of her way to help me when she didn't have to and I wanted thank her for that. This was at the end of the night when she was the only one working in her area. She already closed the seafood section and was working refilling the meat section. I called in probably sounded desperate for crabs. Even though everything was put away and the seafood department was closed, she went in the back and packed some for me. Thank you Red!!
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June 2022 by Deandre A.
This is my favorite grocery store in the area. Their prices on produce are good and i have never had a hard time getting help from their staff finding something I'm looking for. They are extremely helpful and will go out of their way to help you locate an item. The cash register folks are very friendly as well and always have a smile on their faces :)
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May 2022 by Jeanett S.
If i can give 0 stars I would have. I came here on 5/24/22. Around 5pm. Went to the hot food section to get some chicken and wedges... The female helping me gave me chicken and as I waited for wedges and she saw I was waiting.. Went to check on something else and then decided to help another customer and ignore me. I waited for a while and thought maybe she was looking for a container or something to give me my pound of wedges i asked her for and again she walked again and ignored me. She was very rude and other customers noticed.. I just walked out and left chicken because i wasn' t wasting more time with her rudeness. Management should really talk to her and help her with her customer service. Check your cameras and you'll see how I waited for nothing.
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May 2022 by Peter X.
I stopped by this Ralph since I was staying at a hotel near the area and needed some snacks. I ended up just getting some soda and chips for my hotel room. The parking here is great because there are a lot of spaces to choose from and the store is nicely organized. I was able to find everything I was looking for since I was familiar with the Ralph layout. They also had self checkout station here which makes paying for your item more efficient.
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April 2022 by The Reaal R.
THEY DONT DESERVE ANY STARS! So I'm from Miami Florida and I'm here on vacation and I just arrived today in California so I need to stop by the store of course . My family and I park the car , grab a shopping cart and proceed to walk in the store, We immediately walked to the aisle with the hair, and body wash products because that's the one and only reason why We came there. As soon as we get on the aisle we immediately start getting watched, we have someone over the intercom screaming security to the front doors , officer Ramirez to the front , security aisle 15 please , security scan all aisles, security front door officer Ramirez aisle 15. So As We're walking down the aisle and grabbing what We need they're saying all of this over the intercom , my family and I are the only ones on the aisle, we have associates walking up and down the aisle and also there mystery shoppe following us as we proceed to shop. I've never felt so discriminated against and targeted in my life ! I am not from California! We just got off a flight and this is our very first and LAST time shopping at any of these establishments. Very disgusting and racially profiling in such a broad display and y'all are dead a** wrong because my family and I have done nothing wrong besides walk into a store and take a shopping cart and proceed to do what the store is meant for, SHOPPING!!!!!!!!!! I also work for a grocery store chain and I know EXACTLY what they were doing and also insinuating!