-
January 2024 by Priscilla Leon
I love getting pedicure and pampering myself . I gladly pay for any price and tip well, Because I belive these individuals work hard for it, to make us feel amazing. Sadly this salon, took the joy from it. My overall experience felt rushed and unwanted. Just like the scene in pretty women. I was first timer here , called when they opened to make appointment and they said yes see u soon . When I arrived at my time scheduled I believe it was the owner,was shocked i had appointment for both pedicure and manicure. I belive the person I talked to didn't write it down that I was coming in . But they took me anyways . I was thankful they still took me in despite their miscommunication on scheduling . I should not have stayed . The water was barely covering my feet , I am short but that tub was not even half way filled . ? again I was waiting for them to ask which package service I'll like be doing since this is my first time . Nothing. They can not assume everyone coming here is regular customer. My nail technician did not look happy , was going super fast in her work for my pedicure. My manicure technician was more sweeter and took more time than my pedicure! I was asked 1/4th way through my time if like to pay now or later . I said later because I like to pay with my card and tip accordingly. But again I was asked again pay now ? ? and felt uneasy and embarrassed they kept asking. Finally 4th time in roll said yes go ahead . I asked for receipt and I was shocked with the price ! Again giving the benefit of the doubt because my services was not even half way through, that they do an amazing job . And no it was rushed rushed . From cleaning my feet , to callus removal being seconds not even minutes . Just the overall experience was sadly feeling unwelcome. Party 3 came in and half way through there service I waiting for them to ask them to pay early . Nothing . know it tough trusting people walking out and not paying . But your rules and friendliness should be given to everyone . Total time spent is 40 minutes when i have received the same services somewhere else that take there time being longer than that . Never coming back here again . Please do better .
-
December 2023 by Yolanda Mendoza
Best nail lounge ever! Great customer service!
-
October 2023 by Susan D’Antuono
A friend referred me to Tina at Nail Lounge So Pasadena. She redid a very poorly done dip manicure from a place on Washington. Tina does a beautiful job. My nails look natural and not thick or lumpy like I got at the other place. Tina is very nice, funny, and extremely clean. I usually have an appt and seldom have to wait. My experience is that they are extremely busy and have a lot of walk ins. Some times the other Nail Lounge studios get called when we think we are calling the So Pas location.Service: Dip powder
-
October 2023 by Ruth W
I have been a regular for years. Consistently clean and high level of service--love the hot rocks massage with the pedicure! I most often call for an appointment the day of and they can fit you in with a few hours notice.Services: Pedicure
-
October 2023 by tina hsieh
I had gel nails ($45) done with Vivian. She was meticulous and friendly. It took about 50 minutes. The salon was also quiet for a change which I enjoyed.
-
April 2023 by Jill
Loved this place. I brought my own OPI nail color with me for a pedicure and they took the time to match it with a gel color for my Gel Manicure. Hot stone leg massage and lovely friendly nail technicians. Pedi and gel mani was $75, more expensive than some places but i would do it againServices: Gel manicures
-
March 2023 by Bobby Zahabi
Great place! I live close by so I'll be going there again... very clean and professional... I recommend.
-
March 2023 by G de Asis
Awful place and rude owner. First visit here and I was greatly disappointed. I came in on a Tuesday and they were not busy not a single customer in there so the owner asked me if I had an appointment I told her I didn’t have one but she still asked me to take a sit. After 30mins, customers started coming and I guess she told her manicurists to speed up so they can work on the other customers on time. My toes and dip nails look horrendous but I still gave tips to the ladies then the owner had the audacity to tell me to bring cash next time for tips. What a shame! Next time don’t accept customers if you can’t provide a good and worthy services I will greatly appreciate it more if you just said that you are booked so I can just go back next time. I will never come back to this place and you should also do yourself a favor and go somewhere else.
-
December 2022 by Erica Menjivar
My favorite nail shop! Very nice, super efficient and always very friendly!
-
November 2022 by Sarkis K.
Made an appointment ahead of time. Showed up on time and was sat at a broken and uncomfortable chair. Then I was ignored for 15 minutes. Finally I got up and left. I'd rather bite my nails into shape than come back to this shithole. Edit: Called to ask why I wasn't being acknowledged even as i was walking out. The owner of the salon got angry and hung up on me. This is how this place treats repeat customers. I had even brought a friend with me because I liked this salon. Now I'll be sure to never give these people my business again.
-
September 2022 by Linda Danh
Super kind staff and A+ service. Kim is so sweet and very good at what she does. I’ll definitely be back!
-
July 2022 by Andra B.
I've given this place several opportunities and today I feel confident writing a review. The first visit went fairly well although no one is friendly here. The second time my cuticle was pushed on so hard it caused a cut, and I didn't even say anything. the most recent time was last Friday and my (expensive) gel manicure chipped after 3 days. I went back to see if I could get some reparation but I was sent away and told to come back when they are less busy and had more technicians. The owner was defensive and blamed me for the super-thin, bad gel manicure. I gave her the chance, but sadly she didn't take care of it the way I would have wanted so I have to not recommend this place, and I will not be going back. It would have been easy to offer me some money off my next manicure or something, but clearly, the ultimate goal is not customer satisfaction.
-
June 2022 by Kabby c.
Good customer service but didn't give me what I wanted. They are very gentle but they just didn't understand what I wanted and gave me something I didn't want.
-
June 2022 by Natalie F
Came for acrylics but she recommended dipping powder so I tried it for the first time. Love the way they came out! Tina was super nice, quiet, and gentle. Some areas of the salon were a bit dusty from powder, but it wasn't dirty by any means. Would definitely have Tina do my nails again :)
-
May 2022 by Mayela G.
Was in the area with a friend and decided on pedis after breakfast. They took us in with no appointment and were very kind. They have a great range of colors and even vegan options for nail polish. Best pedicure experience I've ever had. Customer service was great, location was very clean. I'd definitely come back. Thank you Cindy & Jenny for our pedicures!
