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January 2024 by Mel Peters
I have been working with MTW for several years, for our kitchen and bathroom remodel projects. They are a family run business providing personalized service, which is a rare find these days. They went the extra mile to make sure we were happy with their materials and service. Their dazzling showroom is second to none. Jennifer is amazing to work with in their So Pas store. I highly recommend them for beautiful, high quality products and friendly service. You and your home deserve it!
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December 2023 by Jennifer Garcia
Caucasian lady, tall blonde hair was very snobby. Acted like I was wasting her time when I wanted to look at tile. Didn't catch her name because at the point, I was tired of her attitude and didn't want to look at her ugly face giving me mean looks. Called the wholesaler to find other stores to buy their tile from.
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January 2023 by Teresa M.
So rude. I was told that all salespeople were busy. As I was waiting for someone, 3 people asked another woman if she needed help, while completely ignoring me. I am leaving for someplace where I can get assistance.
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April 2022 by Glenda Jackson
Pretty pricey but they have a great selection and quality tile!
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February 2022 by Rob Filback
Not most welcoming, proactive, or friendly service. Some great design consultants like Alexis Sanchez. But overall, more of an austere, cold culture. We have used them three times, we have decided to move on to other tile stores... We recently shopped at Walter Zanger and couldn't believe the difference. Warm, welcoming, helpful, supportive, eager to talk!
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November 2021 by James M.
I purchased my tile for my recent bathroom remodel and the quality was great. Huge selection of different options and they helped me with the selection process. Timely responses regarding the order and updated me along the way. I would recommend them for your remodel.
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November 2021 by M J.
I worked with Andie Chung at Mission Tile West. She helped me with a project knowing that it was not going to lead to compensation. It showed integrity on her part and true customer service. I highly recommend working with Andie!!
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October 2021 by Sue S.
Heather helped us create a unique and beautiful backsplash design for our 1940's bungalow kitchen with custom tiles. Personalized assistance based on creative as well as technical design for our home made this journey a pleasure instead of the chore we had imagined. Thank you, Heather!
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August 2021 by Kate F.
We worked with Heather Wu to design five medallions for an addition to our 1930's Spanish Colonial Revival style home. We were a little intimidated at first by the huge range of line drawings and colors to choose from, but Heather provided good advice and the designs came together. The tiles came when promised. Two arrived broken or cracked, and these were replaced quickly so that the project was not impacted. The outcome is fantastic.
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July 2021 by Nelli Felton
I recently redid my masterbath and came here and my architect recommended I come here to check out the tile. I was in heaven! They have so many options for any style you are working in. The lead times can be a little long depending on what you choose, but it is well worth the wait. I ended up using Motawi Tiles. They are works of art!
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June 2021 by Heather D.
I used to love this store. Yesterday I was in the store, wandering around for over an hour. Not one sales person said hello or acknowledged me. I wasn't even sure who worked there. I am remodeling 3 bathrooms and a kitchen... but will be going elsewhere to purchase tile.
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April 2021 by Elle P.
This place needs sales reps that are happy, enthusiastic, helpful, knowledgeable and friendly. I also didn't like that I had to wait for a sales rep just to check out a sample, unnecessary especially when they really don't care to be of service.
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April 2021 by Bernadette D.
Although there are some beautiful and unique tiles at Mission Tile West in South Pasadena, the shopping experience leaves much to be desired. It was a favorite tile store fifteen years ago, unfortunately, it has changed considerably. Today, I had an appointment with Heather. I experienced the worst customer service with her than any other person in recent memory. Not only did she fail to have a command of knowledge about the product in the store, she failed to listen to the description of what I was seeking. Moreover, her overall attitude was rude, haughty, and condescending. From the initial introduction to her attempt to sell an undesired product, she acted as if she was speaking to an imbecile. Her demeanor was deplorable. Truly, even if I had found the tile I was looking for at Mission Tile West, I would have insisted that someone else write the sale, or I would have left the store without making a purchase. Sadly, I can no longer recommend this vendor to anyone.
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April 2021 by David D.
I am a long time South Pasadena resident and would not look anywhere else for tile, but Mission Tile West. I recently did a bathroom remodel in a 1916 English Revival home. My challenge was to stay true to the time period and preserve some of the existing tile. Tom and George were extremely knowledgeable of the architecture and the assortment of tiles that would make sense for this period; this proved to be extremely helpful due to the vast assortment of tile they have in their showroom. We were able to narrow our search to a few options and after bringing the samples home, I was able to make a quick decision. I could not recommend a better store, Thank you!
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March 2021 by Martin A.
Great selection of tiles and expansive when it comes to Spanish style tile and patterns.
