July 2024 by Koen Lee, PGA
Before you want to have business at this bank, please read my experience:
On May 28th, I went to this bank to apply for a POA (Power of Attorney) for my father and provided all the legal documents. A week later, the bank informed me that they needed a doctor's certification proving that my father couldn't go to the bank in person. (At the same time, I handled the same request with Chase Bank, Bank of America, and Citi Bank. The first two banks processed it on the same day, and Citi Bank took one week.)
So, I provided a hospital admission certificate for my father. Another week later, the bank notified me that without a doctor's signature, they couldn't proceed. I then provided the doctor's signature from when my father was admitted. bank informed me that the doctor didn't specifically state that my father was unable to handle transactions, so they couldn't process it. I provided a hospital statement indicating that my father was hospitalized and wouldn't be discharged soon. A week later , the bank staff informed me that their manager, Alan Lam, refused to proceed and insisted on a specific note from the doctor stating that my father couldn't handle any financial matters.
To date, five weeks have passed, and the matter is still unresolved. This experience makes me feel that the bank manager, Alan Lam, does not care about customer needs or state laws. He only seems to enjoy the pleasure of rejecting customer requests and the power he holds.
If other banks can handle the same matter within a day, why does it take more than a month here? If you have banking needs, why not choose banks like Chase, Bank of America, or Citi Bank that respect customer needs and understand the law , instead of a bank that doesn't?
Before you choose to go to this bank to handle business, please read my experience: On May 28, I went to this bank to apply for a POA for my father and provided all the legal documents. The bank told me a week later that a doctor's certificate was needed and my father could not go to the bank in person. (I handled the same thing at Chase bank, Bank of America, and Citi Bank at the same time. The first two banks got it done on the same day, and Citi Bank got it done within a week). So I provided my father’s hospitalization certificate. A week later, the bank informed me that it couldn’t be processed because it didn’t have a doctor’s signature. I then provided the doctor's signature upon admission. A week later, the bank informed that the doctor did not indicate that he did not have the ability to handle the procedure, so it could not be applied for. I provided a statement from the hospital, indicating that my father was in the hospital and would not be discharged in the short term. A week later, the bank staff informed me that her manager Alan Lam did not agree to handle the matter, and the doctor must specifically indicate that my father could not handle any financial business. So far, five weeks have passed and things still have not been resolved. This experience made me feel that the manager of this bank, Alan Lam, didn't care about the needs of customers or state law. All he cared about was the joy of rejecting customers' needs and the joy of enjoying the power in his hands. Other banks can handle things in one day, so why can’t they be handled here in a month? If you have banking business, why not choose Chase bank, Bank of America, Citi Bank and other big banks? Why choose this bank that does not pay attention to customer needs and does not understand the law?
April 2023 by Cindy K.
East West on Fair-oak, South Pasadena have great customer service indeed, everyone is helpful, and friendly. Specially Grace Law, Liliana Castile, and Michael Ramali; they always took their time finding a way to help to resolve all my needs. They are well mannered, patient, accommodating, understanding, dutiful, and pleasant. East West should hire more employees like them. A special "Thanks" to them... With GOD's Blessing to you all!
