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February 2023 by Eduardo V.
The people here genuinely want to help you. I run a small business and they are always supportive helping us manage deposits and cash flow challenges too. Everyone is very nice at this branch compared with others and other banks
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February 2022 by Alfredo Delgado
Nice people worth going to check your opt for any banking services. Right next to Ralphs.
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January 2022 by Jorge Cruz
They steal your money. Corrupt bank. Don’t bank with them
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August 2021 by Cindi R.
I love this branch.. I had an issue with my checking account and I called the 800 nbr and they said I had to go into a branch and make the necessary changes.. I thought I would give it a shot to call.. great thing I did was talk to Branda and she was kind enough to make those changes and saved me a trip into the bank.. thank you branda
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May 2020 by Sake B.
This is the worst bank I've ever been to. Let me say that again because it does not seem harsh enough. THIS IS THE WORST BANK I'VE EVER BEEN TO. AMATEUR HOUR!!!! The manager and tellers are unhelpful and rude. I would not trust these people with any large transaction. You can tell they are not qualified to make any banking transactions. Wire transfer was a nightmare. Do not do wire transfers here. Do not do any large loan from here. Excessive fees. Excessive needless paperwork. Always asking for more, but never going out of there way to help. Also takes too long to get back to me about any issue. The bank and corporate go out of their way to cover each other and screw you. Tons of mistakes. Sometimes they become overly friendly and seem to do you favors. Sometimes those favors that are against normal banking procedures can help with annoying inconveniences, but those procedures are there for a reason. I've been on the receiving end when those little favors go wrong. When these favors become major issues, Bank of the West cuts off all communication and does everything possible to make things difficult for you. In the end, it is better for bankers to follow proper procedures because they are there to protect the account holder. I realized this too late and it cost my family dearly. In general, I would avoid Bank of The West. Type Bank of The West into the Yelp search bar. None of the branches have decent reviews, and that is because of the poor service, lack of professionalism and horrible banking skills starts with the corporate leadership. If you have to use Bank of the West for some reason, I would suggest the Pasadena branch is better. Try a credit union and you will be amazed at how the people working at a bank can actually be helpful and friendly and complete business in a timely, accurate manner.
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April 2020 by Kalie A.
This is the worst bank I have ever banked with. I am the owner of a small business and they have been extremely unhelpful since day one. They hold your checks longer then any bank, they have a boat load of unnecessary charges and fees, they rarely have any solutions for small business loans, their interest rates are insane and in a time of pandemic are unavailable to help small business in anyway. I would say they are ethically worse than Wells Fargo and are quite literally the least helpful company I have ever delt with. I would trust a teenager with my money before I trust it with this bank.
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March 2019 by Lauren F.
Terrible customer service. I came in to dispute a fee and the manager was horrible. So passive aggressive, rude, and unprofessional. I wouldn't recommend this bank to anyone.
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June 2018 by Shirley C.
I have been banking with this South Pasadena branch for more than 10 years. Their professional and friendly customer service make them stand out in the industry and I feel that they should be recognized more. The only set back I observed lately is that they are under staff (less tellers) and the wait time is a bit longer. However, the bank staff from tellers to manager continue to try and provide us the best service possible. That is why I choose to continue to visit the South Pasadena branch despite there are 3 other ones closer to home.
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June 2018 by Jie Liu
Great manager
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June 2018 by Ju-An Du
Doing business with BOW for 19 years, zero problem. Fast reliable service whenever we need, professional and respectful. Recommended to all friends.
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April 2018 by Erick
Bad customer service .. rude . Stay away!
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May 2017 by Stacey Z.
My parents have been going to this branch for 20 years, and I've been coming since. This is the only bank we've continuously used. It's got the greatest bankers, which is why we've been with them for this long. Everything they do is thorough and timely. The small team is professional, personable, and friendly.
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March 2017 by Bee G.
The service and staff is pretty good, but I hate that their ATM is so outdated . I would like to be able to deposit cash into the ATM without an envelope
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August 2016 by Michael N.
In 2008-2009 I worked for a large multi national bank (you can probably figure out which one from my reviews), I was encouraged to sell checking accounts during the midst of the financial crisis and eventually attritioned off. This experience shaped my world view, and I shortly soon after joined the move your money project to a credit union. However...I love this bank! I have been coming here for a few years. Everytime I come in here, I get treated like a king, whether, I have 6,000 dollars or 50 dollars in my account. The whole staff has treated me well over the years, especially Branda, Ivy, Karen, and Emily. It's a pleasure to come into this branch. Yay for this branch!
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July 2016 by Mandy P.
So I really like this bank but this branch is horrible in customer service. At the slightest disagreement they already make it clear that they prefer not to have your business and that I should go somewhere else. WOW that's a first!! Really disappointing... I would prefer to go the the Colorado location.
