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February 2024 by Namir K.
This branch is the most pleasant and professional that I know. Always willing to help : Mario the teller took care of my little issue on the spot assisted by Johnny as the problem was cumbersome. Ashanti always goes out of her way to get things solved. I hope BA management see this review and reward their employees accordingly.
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September 2023 by Cynthia Vargas
Bank closed for roof repairs and no one seems to know when it is to reopen. No one available to help with in person business like filing trust documents or signing safety deposit box signature cards. Other branches won’t answer phones and unable to help.
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August 2023 by Jenn D.
The service here is not good. Made an appointment on a Saturday afternoon but still had to wait awhile. They're having constant problems with thieves skimming on the atm machine. They need to provide better service.
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July 2023 by Jss Chz
Very slow & extremely long lines. Very frustrating
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June 2023 by Sa Sen
Do not deposit cash through their ATMs. Money got stuck inside and gone!!! they do not take any accountability. There is none you can talk to from the bank. They give you a number to call and ask you to wait for weeks in case there would be surplus cash found in the machine and someone would report so they would give your money back. Not likely! Horrible experience!
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May 2023 by E abusaleh
Thank you philip for your help today best costumer service
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May 2023 by Ikelay Oday
Long line and only 2 tellers.. AS USUAL. Can't wait to get away from BofA.
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April 2023 by Laurene Eun Chang
Not enough stuff. So long waiting. Waited more than 40min.
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April 2023 by Holly W.
I was preapproved by the BofA for a certain amount so that I could shop around for a house. After I found the home I wanted and entered into escrow, it started to get ugly. They began making demands of me for more and more documentation, which required me to contact various other people, and wanted the documentation in so they could submit it to underwriting at a specific time in the morning, after having emailed me about it late in the afternoon the day before and I had explained I wasn't home then to deal with it. When I had questions that morning they became impatient and even more demanding, telling me that it had to go to underwriting NOW. That same day I was informed by the loan officer that an item that was of concern to them had not shown up on my credit report and so that was a new problem. Over the next day they continued to demand ridiculous documentation which to me as a long time customer with all my accounts there was insulting. I got a referral to another lender, began the application process on a Friday evening and was fully approved by the following Monday. Granted I had already obtained much of the documentation they needed because I had it on hand for my previous application with the BofA, but there was none of the same stress at all. In addition, anyone I asked told me not to use BofA because they were horrible for this kind of thing. Lesson learned!
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March 2023 by Erin M.
I just walked in without an appointment (due to my poor planning) and I was so well taken care of! This was not an every day visit for me, I had to get some important documents notarized, so I can't believe I was able to get everything done in less than an hour with no appointment. Giselle is a miracle worker, and the rest of her team was so helpful and friendly! I definitely recommend this branch.
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March 2023 by Myrna M.
Not surprised that this bank has such poor ratings. The customer service is severely lacking. I understand that you close at a certain time but when I walk in 1 minute before closing and there are still tellers working and people in line I would appreciate being allowed to do the one transaction I am coming in for. I do not appreciate being kicked out when I am already inside the bank. I was told to leave and come back when they opened again tomorrow. Seriously?! I get we all like to go home on time, but we all also, stay a little late from time to time at work. It happens. The fact is, I'm already inside, you don't even want to pretend to care or ask what I'm there for? Perhaps pretend like you're sorry that you can't or won't help me? Obviously not. Whoever is in charge of running this branch DO BETTER. And to all your employees just standing around by the door DO BETTER!
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January 2023 by Erez Amir
This is the best location of BOA! Great customer service especially from Ashanty!
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November 2022 by Nest Nest
Not enough staff, and more than a 30 min wait with no teller available.FML
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October 2022 by Edward D.
We had an appointment at noon and we arrived a little early. I was told the person it was scheduled to be with wasn't in, as though I dealt with their scheduling and staffing. I had to approach the check-in person a couple times to get an update. Mind you, I'm using my lunch break to take care of this and we're half way into our appointment time now. She tells me that the other dude there will help me, but he cruises by with his iPad in hand. So again I had to approach approach someone to get any service. I made it very clear that our appointment is from noon-12:30 and at this point it's 12:26 (the dude made sure to check the time for me ). He tells me to go over to a computer and is able to complete what we needed within 5 mins. It was very frustrating. I'm not saying I need to be waited on hand and foot, but I'd expect a customer facing financial institution to have some respect for a scheduled appointment and a little bit of customer service skills. I don't like how they tested my patience.If you're going to visit this branch, set aside an extra 30-45 mins for whatever you plan to do unless you're going to utilize an ATM or you are willing to raise your voice.
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August 2022 by Ailec Wu
Came to withdraw 100 dollars in quarters. Branch only allows 20 dollars of quarters withdrawn per day. What is the point of having an account with bank of america if the branches give services even lower quality than that of a grocery store? Stop using the pandemic as an excuse for poor quality services.