-
February 2024 by Micah and me
Walkability: A+
-
February 2024 by Zara A
Terrible service!I made reservation by mistake for April 18 instead of February 18, and noticed that in 1 hour maybe. Then I canceled in their website my reservation, I read the cancellation information and it said that cancellation before February 19th will be free. Of course I canceled my reservation on their official website, but they didn't send me any confirmation! and later they charged me and said that I did not cancel my reservation. But I'm absolutely sure I did it! They are scammers who don't want to cancel your reservation and want to get your money for nothing!!!!
-
February 2024 by Abla Christiansen
Georgeous hotel in the heart of Heavenly Valley! This family friendly hotel has it all, kitchenette, fireplace, comfortable rooms, gym, swimming pool, close to skiing and hiking, biking, great restaurants and more! Everything you could want in a resort hotel! We love staying with family and friends and come as often as possible!
-
February 2024 by Jeremey Gladstone
Great place to stay for a ski weekendI have been staying here for years and always happy.Rooms: A variety of options to meet anyone's needs.Nearby activities: Close to Nevada and near Gandola, restaurants, and shops.Walkability: Lots to do within walking distance.
-
February 2024 by Hal Davis
Outstanding. Lovely Accomodations. Close to everything You need. Especially the GoGo. Alas no cheese grater in the Kitchen ?
-
February 2024 by Carrisa
We spent 5 days in a beautiful 1 bedroom apartment before Christmas. The room was well appointed, came with everything you could possibly need within the kitchen and whilst some people don’t like being near the Gondola we loved it (so did our 2 year old!). The foyer was beautifully decorated for Christmas, the spas were nice and toasty and we loved our time in Tahoe!
-
December 2023 by Bree Hargraves
Absolutely terrible service. The valet team interaction was the worst. Given that you are forced to valet your car as the only parking option, it was really surprising they didn't make an effort on this touch point. Wannabe gangstas that seem pissed to be doing the job at all, just super delightful, lol.The front desk staff was a 50/50 experience. One day well trained, professionals. The next a confused, un-informed human who, after 30mins of waiting told us to call central reservations because they didn't know how to extend our booking.Turned out to be a blessing and we didn't extend. Blinds in our room were non-functioning and stuck wide open, 3 rounds of maintenance staff over 2 days to change batteries up a ladder was basically circus. Housekeepers arguing with each other as they made up our room while we were on a buisness call... Entertainment nonetheless.But I guess the location is good if you don't mind waking up to the bellowing music over the empty ice rink every morning.2 bedroom with kitchen was older decor, although spacious.
-
November 2023 by JB
The stars go to the hospitality staff. The room, although small and tight to accommodate a Titanium Member, it was clean. Honorable mention goes to Julia. Upon our check-in, I noticed her disinfecting the business center area chairs, etc. Awesome!! Thank you for caring about the health of your Guests.The star deduction is due to the lack of warmth and welcoming upon check-in from the front desk male staff member, which we learned was actually the evening Manager. His inquisitive tone regarding our credit card was actually offensive and could be taken as racial profiling. Disappointing.Rooms: Clean
-
November 2023 by Jeff Vercelli
Great location for South Shore, right at the line. Only complaint was bed was a little too soft, otherwise nice facility. Be aware, because some of the rooms are basically "owned", if you get 2 or more nights, you might have to change rooms!! We did not, but it is a possibility.
-
November 2023 by Tara Halupa
I was so surprised with how huge the suite was, and it was really well equipped. The outdoor facilities were so nice, we loved sitting by the fire after a soak in the whirlpool. Couldn't ask for a better location.The village is so adorable with a comfortable relaxed vibe! We will definitely be back.Rooms: Very spacious, and have been kept in good condition. We loved the two fireplaces and massive tub!Nearby activities: The gondola up the hill is right next door, the lake is 5 minutes away. There's seriously something for everyone.Walkability: Everything you could need is walkable. The ski left and rental shops are attached to the building.Food & drinks: Tons of variety in the village, many with live music. Grocery is across the street.
-
October 2023 by C
Really don't like that this is valet-only, and you're paying $35/day plus $5 tips each time you drop off and pick up your car. Why can't they just allow self-parking? They have a large garage underneath the Marriott. Or otherwise make the valet parking free for guests so I don't feel a bad having to tip $5 every time I pick up and drop off. The valet-only nature of the hotel wasn't clear when we booked.The rooms were decent, but the queen beds are too small and uncomfortable. I was here for a conference so good quality sleep was essential as I don't have time to "catch up" on bad sleep during the day.I'm a very loyal Marriott customer (will be Platinum in a few weeks). I go out of my way to stay at Marriott properties. One of the benefits of being a Marriott member is you get a late check out, which I was denied by the hotel yesterday. That created a headache for us since we had a massage at 11:00am and planned to get back at 1:30pm to pack our stuff. Instead we had to wake up early and pack quickly. I had never ever been denied a late check out, and I've been gold or platinum status for many years.
-
September 2023 by Jayme Pearson
The rooms are awesome! The location is awesome. Let talk service.Prior to arrival- very nice, try to accommodate desired locationAt arrival- usually not enough people working. They don’t take your luggage to your room. You have to do it on the luggage cart yourself. If it’s busy there’s not enough.It takes a while to get your vehicle so call 20 minutes ahead for it.Almost got in an argument with valet supervisor. He told us to move our luggage that WE brought down and no where to put it!! Last time I knew the customer is always right. We had roofers that were amazing with personality (laborers in 100 degree heat) with minimal English and were sooo nice when they saw us. Marriott employees in baggage and valet not so much!! Del staff if mostly nice.
-
September 2023 by Adam Schechner
Pros: Spacious comfortable rooms, full kitchen, in the middle of Heavenly Village, walk to tons of shops and restaurants, gondola is right outside, walkable to casinos in Nevada. Employees were extremely helpful and considerate.Cons: Parking is valet only and $35/day for non-owners (it can take quite a while for the valet to retrieve your car so plan ahead), kitchen is rather small compared to many other MVC properties, some portions of our room were in disrepair (3 different door handles were broken), pool is noisy late, not really walking distance to Lake Tahoe, no laundry in rooms (there are free facilities on each floor), no trash rooms (must leave garbage bags outside for pickup by housekeeping).Overall this hotel is very clean and fairly quiet (during summer, at least) and close to everything. We would definitely stay here again.Nearby activities: Gondola, restaurants, bars, casinos, shoppingWalkability: Right in the middle of Heavenly Village, gondola is right outside the door.Food & drinks: Plenty of restaurants in Heavenly Village, though all are extremely expensive.
-
September 2023 by Akshaya Kumar Sharma
This is an ace of a location in South Lake Tahoe. Right next to heavenly gondola boarding point, walkable distance to numerous restaurants and the casinos. The rooms are big and spacious with full value for money. Just one thing, this isn’t a Marriott hotel but more of a serviced apartment. While you get full fledged kitchen, there’s no breakfast served or even a restaurant, early check-in and late check-out isn’t available but you get a pool table in your room plus they give discount coupons when you dine in the same block as them. So in general a good balance.
-
September 2023 by Jon Waldrep
Mix up at front desk and my business card was not charged. Room was a great value but the $35 valet parking made it less so. The complex is nice and there are plenty of things to do and places to eat nearby.
