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January 2024 by Tawny B.
I was a hot MESS this week going into this location. I was not judged and I was taken care of. The employee that helped me has helped me in the past and always been pleasant. I came in with a postage machine to wrap and mail and as soon as it got on the counter, we found the red ink leaking EVERYWHERE. He took out gloves and plastic, cleaned it up, measured it and charged me for the packaging. I am so grateful for how he treated me despite the wrench I threw his way. Great guy and nice experience.
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November 2023 by Peter Rivera
Trying to call to get help on shipping is the most frustrating phone experience in my life, and they still won’t let you speak to a person never again
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November 2023 by Annika H.
Noel and the rest of the team were friendly and helpful; the printed materials looked fabulous and there were no errors. We are particularly grateful to them for handling a large, unexpected print order in a short timeframe, and making it easy to do everything over the phone/via email. I wish my local FedEx print center offered such excellent service and results!
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October 2023 by Elizabeth
Both emo chicks were no help and kept ignoring me like I wasn’t there just saying I’ll help you in a bit then would help the WHiTE customers and never was my turn. Don’t go there they suck as a business and the employees are the worst!
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September 2023 by Courtney Meyer
Great experience - all of the staff was really helpful. Brett helped me with my order and was a delight.
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August 2023 by Renee M.
I'll give the store good review for cleanliness, organized ...nobody in the store on a Saturday ,the clerk didn't seem to have anything pressing going on yet would not help with the copy machine. I pulled out 3 different credit cards on 3 different machines and each one said Card unreadable yet I just made a 200$ purchase next door and had lunch at a nearby restaurant with no problems. Very frustrating. Never had a y issues with fedex or customer service before today.
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July 2023 by Lela DesLauriers
Everyone needs a lunch break but I drove across town to find a sign that says they’re closed for lunch. Please update your hours on your business listings.
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June 2023 by Craig N.
Noel and Bree were very helpful! I greatly appreciated the help I got on flyers I needed in a hurry. Thanks for the great service!
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May 2023 by A L
4.13.23 - We asked Noel to help us with printing documents from a personal email address and he showed us the self-service printing kiosk that also allowed us to simultaneously scan the signed documents back to our email address. The whole process took less than 8 minutes to complete from start to finish. In addition to that, Noel was single-handedly helping 3 other customers and engaging our five year old. He made the experience enjoyable and 100% stress free. He exceeded our expectations and easily surpassed any other FedEx store employee customer service experience to date. We were very thankful for the assistance and his kindness to our 5 year old.
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January 2023 by Glenn W.
Needed to print some wealthy documents .. customer service over the phone was clear and helpful how to easily complete this and when I got to the store was available to help me get started. Easily my go to place for their services because if great help and value
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November 2022 by Lorie Major
Bree (sounds like the cheese, spelled differently!) is my local South Lake Tahoe Fed Ex Angel!!!Bree is professional, efficient, and extremely knowledgeable, but most importantly -Bree is kind and has a witty sense of humor to which I can relate!On my most recent visits, we are talking several times a day for 3 days straight - Bree was also my hand holding therapist as I was most certainly having a printing, scanning, and emailing tantrum/meltdown with piles of legal forms strewn everywhere.Bree - I cannot thank you enough for your assistance and guidance and calmly getting me through my little disaster - and for also just being incredibly cool!!!
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September 2022 by Patti Mou
I was assisted by Noel, who helped me ship a box of fabric home. He was very helpful, knowledgeable and expedient in creating the shipping label and securely taping up my box. Excellent experience!!
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July 2022 by Marilyn Gordon
The manager at this location, NOEL, was subbing at a downtown Reno store the week of 6/20/2022. NOEL needs a psychiatric evaluation. He claimed “to own” the store, which is owned not by him, but by Corporate (verified). He exhibited threatening and aggressive behavior towards me, on which the grounds for attempted assault charges are based. I am considering filing such charges against NOEL for my, and the public’s, safety.
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June 2022 by Marilyn G.
Noel, manager at this South Lake location, came down from the Lake to sub at a downtown Reno store the week of 6/20/22. Noel needs a psychiatric evaluation. He claimed "to own" the store. (It is a Corporate owned store) I asked a question about a box and he started yelling at me about how nobody talks to him like that, approaching me menacingly and aggressively. He told me never to come into "his" store again. Travis, the real store manager, comes back after 7/1. BTW, given the current climate of violence, I filed a police report regarding Noel (attempted assault) with Reno PD.
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June 2022 by Sierra Westhem
Had a wonderful experience. Well staffed and super kind staff members. Very helpful, and very easy process.
