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February 2024 by Alex Steel
CVS is awful in general no customer support what so ever
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February 2024 by Ali Hunt
I just got out of the Emergency Room who called in my prescription to this CVS on Lake Tahoe Blvd. I was told to go there immediately, because I needed the medication immediately for high altitude sickness. My symptoms were worsening and if I did not get the meds soon enough I could end up back in the hospital or have to be helicoptered to lower elevation because the meds can stop working if one waits too long. I arrived and the CVS pharmacy people asked me my name, Bday and looked up that they had the perscription. They said come back in an hour, we are going on lunch . I begged if they could just give it to me, and they said no because the pharmacist would end up being late coming back from lunch. I came back in an hour, when by the way their lunch time is 30 minutes long. There was a huge line. I went to the front and asked if I could please be served since I already waited in line and was just out of the ER waiting for this medicine I needed to take right away. They spoke like robots, said "NO" and walked away as if I was never there. I am not homeless nor on drugs.(Attached) I noticed a sign they have in the window that says "We care about your health and safety". The sign is NOT TRUE. They Did NOT CARE about my health or my safety. They didn't even care to understand. They ignored me. There was no reason they could not have considered my health and safety for this moment in time.There was no one else in line showing difficulty of breathing or in pain at the time.They are live human beings and they could make a choice to care. They could choose to serve someone who just got out of the ER having difficulty breathing, and provide the medicine. Instead I waited another 1.5 hours! I should have asked everyone in line if they minded due to my situation actually. I was not treated like a human being who they cared about. I am very shocked and disappointed. There was no reason they could not have considered my health and safety for this moment in time.
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February 2024 by Skip M.
It's the only CVS in town. Unfortunately staff and they are out of a lot of stuff all the time. Weird
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December 2023 by Gabe Wang Family
Helene (or Alexis? Her name tag was halfway blocked) is the only pharmacist assistant I had ever argued with in my life. So unprofessional, impatient and unbelievably rude. My son need an emergency refill for one day and the pharmacist wasn’t familiar with this type of prescription so when I got there and checked in, Helene told me it’s not ready and I had to wait. While I was shopping around, she told me take a seat; she would call me when it’s ready. 15-20 mins passed by and new coming customers started queuing. When I stood up and tried to ask her, she asked me stand in the line again! After another 10 mins waiting, I was in front of the line again. I confronted her why I needed to wait in the line the 2nd time after she already asked me to take a seat and she would call me once it’s ready. She bluntly denied she said it and insisted that she requested me waiting in the line couple times. So what practice is that a customer needs go back to the end of the line immediately after been told the med wasn’t ready? So if the pill needs longer preparing time, I have to keep moving back and forth in the line? Either this CVS didn’t provide sufficient training for its employees or Helene is a bad apple in the store.
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November 2023 by Lisa Aguilar
I worked all night 11 PM to 7 AM. Had to run and CVS on my way home. This is the second time Suzanne the associate helped me and she’s always so pleasant and kind. I get a little manic when it comes to my coupons. She’s very patient and thorough.
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October 2023 by Victoria Chrystaal
People are always nice but overworked
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August 2023 by mara
I have nothing bad to say about the shop, we were driving through and it was a pleasant visit. Now we are a few miles away and I opened two things I bought they were both EMPTY and added up to 24 $.CVS how could I get in contact with you if it would be less i wouldn’t be texting, but this really annoys me. I still have the receipt and the empty boxes.
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August 2023 by David Berne
I gave a 4 Star rating on the pricing of an item Vitamin B complex that you sell for $40, (vitamin B complex) and on Amazon the equivalent sized item sells for $10.The Extreme discrepancy in the two prices can only be perceived as a highly over inflated priced item. I cannot reconcile these extreme price comparisons. This is the only low rating I gave on the survey, as you can see, and all other ratings we're on the 9 and 10 level.
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July 2023 by mara hello
I have nothing bad to say about the shop, we were driving through and it was a pleasant visit. Now we are a few miles away and I opened two things I bought they were both EMPTY and added up to 24 $.CVS how could I get in contact with you if it would be less i wouldn’t be texting, but this really annoys me. I still have the receipt and the empty boxes.
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July 2023 by Meshell M
Always friendly employees that are willing to help. Nice variety of everything.
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July 2023 by Carla M.
I've pretty much tried all the pharmacies in South Lake Tahoe over the years. For the most part I've been disappointed with the attitudes of the pharmacists. Finally I have found not just one employee but seemingly the whole staff at CVS Bijou are great! No scowls, no indifferent attitudes but genuine care. I highly recommend them!
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July 2023 by Ron Thompson
Great service and had a good selection. Except for the beef jerky, they were kinda low on that.
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May 2023 by Kari Beaudoin
I stopped in here to grab a couple things but this was during the time they where getting hit with the unusual amounts of snow so they where low on stock (Jan2023). The staff was apologetic, helpful and kept trying to suggest other items instead. Thanks!
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October 2022 by Zach Stone
Kindest pharmacist I’ve ever met. The pharmacy was really busy but the pharmacist, Kevin and the tech were handling many people and still doing whatever they could do give personalized attention. Kevin had kind words and a thoughtful manner. Most enjoyable jab of metal in a long time.
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October 2022 by William Runyon
Every time I go there it's been a pleasant time. Pharmacy and front end all were very helpful ?