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January 2024 by Siouxsie Luna
Christopher is such an amazing employee!! My mom got her phone stolen and he was able to set us up right (-: I appreciate the time and care he put into making sure that we left happy! We called a couple t mobiles and went to other locations prior to this and they weren’t as friendly. A smile and kindness goes a long way!
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October 2023 by Carlos Mancia
Ima get to the point. My iPhone is cracked from the back so wanted to see my options in repairing or replacing phone with a new one. Walked in this location. They said “welcome how can we help you guys?” We let them know we wanted to see our options cause my phone was cracked. They said “oh you are gonna have to file a claim, we can’t help you with that” I said ok well I was thinking of downgrading from my 14 pro max to a 14 pro” . They said “but then you gonna have to finance the other phone and keep paying this one”. Like we aren’t aware of that. Girl said sorry we can’t do anything. If I was in her shoes I would say well can I get your information to pull your account and we can see what options we have and we can proceed from there. Some people just don’t know how to sell and clearly didn’t want our money.
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October 2023 by S Ramos
Thanks to Christopher E. For his great costumer service very helpful and resourceful
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October 2023 by Elsa galindo
I bought my phone here I love their service and selections of phones
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September 2023 by Richard Lopez
there’s only 1 thing better than buying a Brand New Iphone and that’s the customer service i received by the super helpful and might i add gorgeous gabbie person that works here , she made me feel listened and was extremely helpful with the advice she offered for my plans and also helped me decide accessories to get for my brand new device , i recommend everyone to do their cellular business here 5/5 stars
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September 2023 by Esteban Campos
Very helpful people I really recommend this store
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September 2023 by Chris E.
This tmobile in south gate gave me great service and i will definitely come back, my new device is working perfectly fine
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May 2023 by Ma. Te.
Ordered a replacement phone,was helped by a female who ordered under warranty. I go to pick up and my order is incorrect I should file a claim! Talk about Inconvenience! I asked why wasn't this done in the first place, he responds " I wasn't there" what a cockamamie and generic answer. Do us customers a favor and train your staff properly. Plus that guy was sniffling like crazy! So gross and unprofessional wear a mask Jesus christ! . If you don't want help this is the store for you.
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April 2023 by Maria Marroquin
Lack of knowledge. I don't care attitude and overall not good customer service. At least not from the guy who helped us.
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February 2023 by Oscar Franco
Very helpful staff...got my new galaxy S23+ awesome service...???
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October 2022 by Jasmin Alvarado
I'm really disappointed with this store as their sales people don't care about the concerns of their customers. I was suppose to get a call back by Monday July 25 and until this day no one has call me.Managers suppose to fix mistakes that their sales people make and they should be train to be honest and not only make a sale.Thank you Marie C. ( Associate Manager) for not helping me with issues and concerns.Just horrible
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August 2022 by Joseph Rivera
Either they are lazy or they are lying. They said I couldn't trade in my phone if I ordered online. I talked to corporate and said they should process online trade in at the store.I've reported the store to corporate.
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August 2022 by unknowArmyDr1p
I'm really disappointed with this store as their sales people don't care about the concerns of their customers. I was suppose to get a call back by Monday July 25 and until this day no one has call me.Managers suppose to fix mistakes that their sales people make and they should be train to be honest and not only make a sale.Thank you Marie C. ( Associate Manager) for not helping me with issues and concerns.Just horrible
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May 2022 by Johnny B.
Went twice and wont be going back customer service sucks here both reps didnt want to give them my social because i wanted a prepaid plan attitude changed no help at all went to a different tmobile and they helped me quick
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May 2022 by Maria A.
I Love this location, they always have great service, but today Christopher was amazing with his customer service, answered all our questions & helped with every issue we had, highly recommended this place for phone service. I will be back.
