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December 2023 by Elisa G.
the pharmacy really needs to be more attentive. please answer the phone, this is ridiculous
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September 2023 by Connie E.
Grew up in South Gate and Rite Aid was a favorite spot as a child. Permission to walk there to get ice cream and always on those side steps on the building. It's sad to see the empty shelves now, but what is worse, is the service. Wow. We visited twice today. Around 1pm we stopped by and we heard an employee say he'd help the next customer in line. But he left to help another customer who had just walked in, while we had already been in line. We wait and my husband is in line longer than the customer who arrive after us, cut in line and demanded service. Again this evening. In line and the cashier walked away again. Went to be with the manager while I'm in line. Had to be called out to check me out. This store has been significant to South Gate, but this customer service is a joke. Closing of stores is due to employees, at this point.
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August 2023 by Chica de Cali
You can walk in and out and get exactly what you need in a few minutes. Customer service is great.
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May 2023 by Amanda M.
My friend went into the store today wanting to buy a carpet cleaner for her grandmother and when asking the cashier she said that they didn't have it and pointed her out of the store. My friend still went inside the store to look for any other substitution for it and when walking in the cashier said on the speaker to turn on the video surveillance and called one of her co workers to follow my friend around the store, also she found exactly what she was looking for after that employee said that they didn't have it. It made her very uncomfortable and she felt bad because no store has ever made her feel that way nor has anyone ever suggested that she would steal. When going to pay for it that same cashier was very rude and made it seem that my friend wasn't able to pay so after paying my friend left pretty upset. It is very unprofessional from those employees and I hope something can be done.
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April 2023 by Michael C.
Zero stars. Came in to get a bottle coffee, face cream and their max cash back of 40$ ended up getting charged 115.32. Because of their "manager" carol asking us to tap to pay. She ended charging us twice. Then she made us wait while she tried to cover her tracks. Super shady "manager" will never return to this thief's rite aid.
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February 2023 by Lisette Pena
They need to hire a new cashier the old lady with glasses that is always there she could barely do it and she’s rude got me so mad because she’s rude to my kids too.
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November 2022 by julissa saldana
Grew up coming to this Rite Aid, have never had an issue with anyone here, it's a nice place to stop by for their Thrifty ice cream as well as other pharmacy items
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September 2022 by Jessica Perez
Gennie was really rude to me and made my experience as a shopper really uncomfortable she followed me around the store while I was shopping for makeup and I felt racially profiled
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September 2022 by Brenda P.
The manager is super nice and really prompt.
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September 2022 by David Crawford
Hello, I recently experienced a bad shopping experience at this Rite Aid witnessing an employee, Gennie yell and talk very rudely to an elder customer over some coupons. The customer seemed very uncomfortable about the situation and despite the state of her condition, gennie continued to raise her voice at the customer followed with loud sighs and sluggish body language. She also had her ear phones in the entire time and completely disregarding/ignoring the customers questions, comments, etc. It is to my understanding that Rite Aid hires individuals with the adequate professionalism required for this position which is why I am confused as to why an individual behaving very rudely towards elderly clients is working at Rite Aid. Please look into this person’s terrible behavior and train your employees to better handle customer relations.If not, hire someone more fit for this position.
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August 2022 by Bruce L.
I honestly don't even know how to start off with this because it really is upsetting, I came to rite aid to buy some ice cream and when I got into the store I got my ice cream, and took a look around. When I noticed a worker named Gennie was following me for some reason. Everywhere I went there she was, and it made me extremely uncomfortable. It sucks that this is our world today where you get racially profiled. Never coming back here again.
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July 2022 by irma83cardona
Beer is always on sale here!!
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May 2022 by Cristina Hernandez
I also took my mother for a covid booster shot called a day ahead and was told to be there between 2 and 3pm any day for walk ins. Drove an hour to my moms house to take her just so they could tell her to come back the next day. People at the pharmacy are very rude. They need to take a class on people skills
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May 2022 by Melissa Sanchez
My mother went in for a Covid vaccine and the pharmacy staff were beyond rude. However, the pharmacist (Polly) was rude, unprofessional, disrespectful, and discriminated against her Latino patients. What’s worse is she was the one administering the Covid vaccine, and she did not follow Covid protocols. She injected the vaccine and sent the patient home. No down time to see if he had a reaction. She is not fit to work there, or work with people in general.
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January 2022 by Alex Mireles
Nice rite aid it has great employees