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March 2024 by Maria B.
I've been taking my dog for grooming at this location for eight plus years now and they've always been horrible at notifying you when your dog is ready for pickup. I've been putting up with it all these years but yesterday was a boiling point for me. Her groomer Vivian or anyone else for that matter (there were at least 4 other groomers that day) and nobody notified me that my dog was ready for pickup until I finally just dedcided to go in after it had been 5 hours since I first brought her in. I called multiple times to check on her status and nobody would answer the phone. When I got there I asked them since when has she been ready? They had told me that she had been ready for pick up 2 HOURS AGO! I asked why nobody had called me? The associate told me they called and left a voicemail. They did not call me and they definitely did not leave a voicemail! That's their excuse every time. There is no excuse for leaving a dog in the crate for 2 hours when I could've picked her up. Definitely no excuse to keep a dog for 5+ hours, my dog is an older dog she needs to eat and does not spend much time in a create or away from her owners. These workers just don't care about your dog, or their costumers. I did not tip the groomer because it was on her to make sure to notify me my dog was ready for pick up and she failed to do so. I can't believe management doesn't do a better job trying to notify.
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February 2024 by Levi Rodriguez
????????
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February 2024 by Julie Mercado
Great. What I wanted was in stock. Pet honestly product.
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January 2024 by Gerardo Martinez
It's a good place for my pet
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January 2024 by Jonathan Hernandez
Subway
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January 2024 by LALO
Good service from staff
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January 2024 by Joecee A
I always find my dogs food at this petco, and the store is big. The isles are spaced out comfortably, and the store is kept very clean.
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January 2024 by Tony Shepherd
Horrible customer service.
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January 2024 by THE DESTRUCTORY
Very good place to shop, excellent attention and service and also a wide variety of accessories and fish as well
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January 2024 by Jessica R.
Came to the petco in southgate was looking for good toys for pitbull, I asked Nakki for help she was very knowledgeable with great customer service:)
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December 2023 by Adrianna V.
This location lost a loyal customer today. After dropping my dog off at 10am for grooming with Karime I did not receive any calls or text for 5 HOURS... I stop by to check in because that is not normal. Come to find out Karime left work early and left my dog half groomed at 12pm, mind you I get there at 4pm. So my dog sat in there for 4 additional hours, with no contact to the owner. They show me my poor pup half shaved and NOT BATHED. He still smelled and had dirt in his paws from when I brought him in, so basically you left my dog caged up because he was "too anxious" ATLEAST CALL THE DAMN CUSTOMER TO PICK UP THEIR FUR BABIES!! So unprofessional and the fact these amateur groomers think this is okay is a disgrace. Cannot believe this terrible service!
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December 2023 by pacopaco Lopez
No shopping carts so you're expected to lug around your huge bag of dog food and/or kitty litter.
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December 2023 by gallardo miguel
I love going there I love the fact that spike my dog is always welcome there.
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December 2023 by Eduardo Martinez
It was my first time trying an online purchase and pick up at store. Also my first time doing a repeat purchase plan… I show up to the store after work expecting this to be quick, i wait in line to be told that I have to wait at another spot, then to find out my entire order was cancelled because one item ended up being out of stock… it was said to be in stock online. I then had to wait in line again, which grew longer, just to repurchase the dog food. It ended up being more expensive. The staff was nice and friendly. Just bad system
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November 2023 by Alejandra Quinonez
Meg gave my @Kalliopethecorgi719 the best haircut ever. Thank u for the great grooming service.
