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March 2024 by Tammy Meier
They are great if all you want is a menu/sign made but if you are a restaurant stay away. As we all know restaurants are constantly changing their prices orb does not care they will ignore your emails for price increase stickers for weeks maybe months costing you thousands of dollars in potential profit while you wait. Restaurant do yourself a favor and go with someone else who has better customer service and doesn’t ignore you. after all as we know the customers are ultimately the ones who pay are bills.
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March 2024 by Yeisis Quiñonez
I don't give it a zero because I have no choice but they have the most despotic attention I have ever experienced. We were served by the owner who is already elderly and for a moment I understood his way of being because I know that as human beings advance in years they become more grumpy but as he spoke I realized that he has always been like that, he tried ugly to his employee and there was another employee who was worse than the owner. Avoid going to do work there.
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December 2022 by Francia T.
I placed an order for some decals and they were ready in a couple of days. Awesome work.
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November 2022 by Isabel B.
I'm thorn leaving this review because we've used them several times and they do good work, but the customer service is just not there. I like good and reliable work, but I also like to be treated like it matters to them that I'm giving them my business, not treated like they're doing me a favor... because I'M PAYING. Their prices are not particularly cheap. We've used a small place in Hawthorne before called A.R.T printing, and they're fantastic; but we decided to go with ORB because we've used them before for this specific kind of work we needed, and they're closer to us. Nonetheless, I think I'll look for someone else since I know I can find someone as good as ORB with better customer service
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August 2022 by Luis “Big Goofs” Cordero
If i could give 0 stars i would. Way Overpriced and they made no effort to update me on the status of my order. Then they told me it would be ready on a friday and when i went to pick it up it still wasnt ready, i didn't end up getting my order until the following Tuesday
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May 2022 by Esty Porter
Been coming here for about 7 years. Last time I came for some brochures, paid for them in full. Told the young guy who took my order to please not them come out one side upside down like the mistake they made last year. Last thing I told him before leaving, reminded him to make sure. Receive the brochures and what do you know, one side is upside down, just looks unprofessional. Called, the young guy was useless, no customer service skills, let alone basic phone etiquette what so ever. Owner said he was in training for a few months already, did not offer any reasonable solution. Only offered "a discount on my next year's order" instead of a partial refund which is what I requested. After this being my print place for so long, I can easily recommend you to not come here. If they can't be loyal to long time customers on a little $300 order.. find another place!
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March 2022 by Eddie P.
Great quality, customer service, turn around time and prices. I recommend these services to anyone looking to start up there business .
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March 2022 by Luis “Big Goofs” Mendez
If i could give 0 stars i would. Way Overpriced and they made no effort to update me on the status of my order. Then they told me it would be ready on a friday and when i went to pick it up it still wasnt ready, i didn't end up getting my order until the following Tuesday
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February 2022 by Melissa T.
It pains me to have to write this review but since the owner refuses to have a simple conversation with me. It took me telling him that I would resort to leaving an honest account as to what happened for him to have a phone call where he yelled and hung up on me to which I called back and had a half decent conversation with him. I am the assistant to the owner of the business I called for. In 2018 there was a deposit left for 2500 for window signage and unfortunately, we did not proceed with the job fast forward to 2022 I called to see if there was any way we could get that deposit back. Laura was amazing in helping find the info I needed and informed that the owner Oscar said that he not refund it. As a happy medium I suggested that maybe they could refund us half. As Laura and I were talking Oscar began speaking loudly to where I could hear he was upset and then took it upon himself to hang up on me. (The reason I know that is because I called back, and Laura told me) Oscar then called me back, yelled at me and told me that if I put a negative review, he would take me to court and hung up on me. I called back one more time and stated that I would be leaving an honest account as to what happened. Oscar finally spoke to me and told me that I'm not anyone here and to have the owner call me. I expressed to him as the assistant I was given a task to try and find a resolution, but he just became angrier and proceeded to treat me very disrespectfully. At one point in the conversation, I did apologize to him as I did keep talking over him because I was not able to give him a clear explanation of what I was trying to do. I also explained to them that although their offer to come out and do signage for us it was not needed, and it would not be needed in the future.
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January 2021 by Kathleen M
I had always seen ORB because I live down the street and always drive by. I don't know what took me so long to finally inquire/use them for my business but I'm sure glad I did. I've done all my business cards, banner, flyers and now I will be doing vehicle decals which I'm sure will be just as great.Prices are reasonable and the quality of the print and design and overall customer service from this company is always above and beyond my expectations.
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January 2021 by Liz M
Came here for an important decal, paid extra for faster processing job. If I knew that meant the work was going to be done without care I wouldn't of paid. The lettering in the decal was done improperly and horrible. Save your money and go somewhere else
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June 2020 by juan carlos macias
Really bad ? service. The old guy ? don't lessen to the costumers. He only wants to it by himself. No examples no pictures fk that place!
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February 2020 by K M
I had always seen ORB because I live down the street and always drive by. I don't know what took me so long to finally inquire/use them for my business but I'm sure glad I did. I've done all my business cards, banner, flyers and now I will be doing vehicle decals which I'm sure will be just as great.
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February 2020 by Liz M.
Was disappointed that the price quoted was not what I had to paid even though I was very specific over the phone. I ordered vinyl decal of letters and when I got it, it seemed like they cut the outline of each letter by hand and a x-acto knife instead of a machine. They were charging $20 for installation. I have a friend that works in Pre press productions and helped me installed. she mentioned they did a crappy job because of that and the letters had specks random colors.
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December 2019 by Wendy H.
This place is the best! I'm not even kidding, they took 1 day to have it printed exactly the way I wanted it. Just remember they need exactly what you want on a file with high resolution. And to top it all off, they stayed open even though I was running late and owner stayed after hours just so I can this for Saturday. God Bless your heart! thank you and will definitely use their services again
