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October 2024 by Valeria Torres
I recently had an incredibly frustrating experience with Francisco I went in to get clarification on a significant charge I wasn’t expecting, and instead of receiving a straightforward explanation, I was met with vague, dismissive comments and irrelevant details about unrelated aspects of my taxes.
When I asked why the charge was so much higher than I had been led to believe, I was told, “I guess it’s more this time”—which is not only unprofessional but completely unhelpful. To make matters worse, the taxpayer proceeded to explain something else I hadn’t even asked about, while the actual issue went unresolved.
I had been misinformed in the past by this individual, which led me to believe I wouldn’t be facing this large charge. Instead of taking responsibility or offering a clear explanation, I was given the runaround and left to figure things out on my own. This lack of transparency and accountability is unacceptable, especially when dealing with something as important as taxes.
For anyone considering using this service, I would strongly recommend looking elsewhere. I will not be returning to this place next year, as I now realize the importance of finding a professional who can offer accurate advice, clear explanations, and take ownership when mistakes are made.
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October 2024 by Junior Yanez
Excellent service, Mrs. Rosa helped me, I went because of a problem with my taxes that were done incorrectly, Mrs. Rosa helped me correct them and explained to me in detail about all the errors and the amendments made.
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February 2024 by joser ramnes
Been there these past few years always received great service
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January 2024 by Analleli Garcia
I've been there for almost 10 and I'm very satisfied.
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October 2023 by Alesvia D. Pensado
Cozy, they make you feel like family, better service, they show importance to your refund, they explain any and all questions, they explain in detail the entire process of your refund, they take their time to serve you 100% I recommend it a thousand times, economical and just the service
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April 2023 by Raquel Viramontes
I'm usually on top of things, but this year I procrastinated and before I new it the 2022 tax deadline was approaching. My tax guy didn't have any available appointments, so I google searched, income tax services office with a rating of 4+ stars and I found Franco Tax Service in Southgate. I am so glad that they were willing to squeeze me in for a last minute appointment. The staff was friendly, informative and extremely helpful. I can honestly say that I was so satisfied with their service that I plan on returning next year. A big thank you to Juan carlos and staff.
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March 2023 by Jennie Galang
I've been coming here for years, it don't matter the distance, it's so worth it. We love the service, professionalism and people. I would recommend it to everyone.
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February 2023 by Mayra Ponce
Fantastic job! Very knowledgeable and professional??
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June 2022 by xelestialxtar
My friend referred this place and I've been coming here for 5 years now. ( I live in Fontana) so for me to drive 50+ miles to get here is so worth it. All personnel is knowledgeable, very professional and very honest.
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April 2022 by MOISES HERNANDEZ
(Translated by Google) They helped me very well ??(Original)Me ayudaron muy bien ??
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November 2021 by Kimberly Gonzalez
He is a very honest man and very professional. Helps you so much and answers any questions you have. I have been going to him for 3 years I have not had an issue. I highly recommend him.
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May 2021 by Erica Hernandez
Rosita, is my tax prepare for the past 19 years. She is the best and has great customer service skills.
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May 2021 by Ana Valencia
(Translated by Google) Excellent service, 15 years of knowing them and they have always been very honest.(Original)Excelente servicio, 15 años de conocerlos y siempre han sido muy honestos.
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April 2021 by Everything Gonzalez
He is a very honest man and very professional. Helps you so much and answers any questions you have. I have been going to him for 3 years I have not had an issue. I highly recommend him.
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April 2021 by Karina Espinoza
Great service a very reliable. I highly recommend this place.
