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December 2023 by xiaolaing chu
Don't come to this store! The boss is deceitful and deceives customers, and his service attitude is terrible. Be careful of being deceived! Really bad service, cheat customers, high price, trust me, don’t go to this store!
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November 2023 by Xiaoliang C.
Bad service，cheat customer，high price，trust me，don't go to this store！If you tire just have a nail，they will recommend you change the tire，really bad experience！
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October 2023 by Mark M.
All these reviews speak for themselves and I can GLADLY express my opinion. I am currently a production manager at caliber collision, shop 1009. With that being said, I'm in charge of getting vehicles PROPERLY repaired and returned to their owner. I would roughly say I bring them at least $5,000-10,000 a month depending on the work we receive on things such as alignments, suspension work, mounting and balancing wheels, and anything tpms related. Never in our 2 years of business with this family owned shop did I think they would treat one of our best employees with such disrespect and plain out bad service. Our tech brought in a brand new set of $2,000 rims with some tires that are another $2,000 to get unmounted. Not only did they damage 2 rims but they also didn't take fault for their actions, making excuses such as "they can't do anything about it" or "they were like that when they came in". As I said they were brand new!!! I am always big on customer service and let alone just doing good business. Please do not come here, I can admit we have had customers complain about our shop messing up a TPMs sensor or us putting a tire on the wrong direction... but it's embarrassing to say we trust them to do it for us. We've had plenty of complaints about this tire shop, but I know them personally... so I still tried to keep our bridge. Sadly after this I don't think we will ever return to such an ignorant shop. This just goes to show you can help someone out, you can keep business going, but at the end of the day, there is no cure for greed or ignorance. Please save your money, time, and belongings. Search elsewhere.
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October 2023 by SummonsLP H.
Listen to the bad reviews about this place. They take no accountability about their blatant mistakes and property damage here and cannot be trusted with personal property. Nobody should go through these people for any kind of services at all.
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October 2023 by Jesse R.
I work at a Caliber Collision that's just right around the corner from this shop .. we're not only a business but a Corporation. Customer service at this business was terrible . Took no responsibility for their actions . I took my brand new Set of wheels in to have some tires dismounted & I haven't even had these set of wheels for a week. Once I began inspecting them for any damages I noticed a ding and a scuff on one of my rims and requested some type of courteous treatment or maybe even a reimbursement for the damages they caused . Keep in mind that this is a family owned business . So they will cover each-others asses by all means necessary . The manager told me that it wasn't his problem and he couldn't do anything to help me . Why mess up your own wheels when you can pay someone to professionally mess them up for you. Take your money elsewhere, a place that treats your wheels like their own
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October 2023 by Izabella O.
Please trust the bad reviews this place has. They have horrible customer service and do not take accountability for their actions/mistakes. I tried explaining what had happened to my car and the guy was being arrogant and condescending. Do not trust this place with your rims/tires/etc. They truly just want your money and they lack interpersonal skills. They lucky yelp makes me give them 1 star & not 0
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September 2023 by Gisell C.
I came here today with my brother, the man and his son or whatever he was to him, he treated us so poorly. believe they did not know we knew how to speak/understand Spanish, so he was speaking a lot under his breath saying things to his partner or son about us, just annoyed at the fact that we were there with a slightly lowered vehicle. We had called him prior to ask and see if he takes vehicles that are a little lower and if he has dealt with them before, he said yes and that we can head there asap, so we did and it seemed as if he didn't want us to even be there, he wasn't able to do my vehicle, I drove pretty distant to get to this place as it is Labor Day and there's selective shops open, he said some bad comments in Spanish about us, calling us names that I would not want to repeat due to religious reasons, that is not the way we speak. But we confronted him about it and the man was upset and surprised we understood him and he tried to make an excuse for his actions instead of apologizing as a business man should to his potential customers. We love supporting our own people but this was out of line and not acceptable. He argued with my brother and did not care, he did not have any respect, nor morals.
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September 2023 by Melizah C.
Terrible job, messed up my families car, can't actually do a job that was advertised, poor morals, ego is insanely driven and fueled in a negative way, can't take accountability for their own actions and mistakes, as well as mess ups. I do not recommend people like this to do any type of work imagine if it was food. Terrible.
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September 2023 by Mariela C.
I came here today with my brother, the man and his son or whatever he was to him, he treated us so poorly. I believe they did not know we knew how to speak/understand Spanish, so he was speaking a lot under his breath saying things to his partner or son about us, just annoyed at the fact that we were there with a slightly lowered vehicle. We had called him prior to ask and see if he takes vehicles that are a little lower and if he has dealt with them before, he said yes and that we can head there asap, so we did and it seemed as if he didn't want us to even be there, he wasn't able to do my vehicle, I drove pretty distant to get to this place as it is Labor Day and there's selective shops open, he said some bad comments in Spanish about us, calling us names that I would not want to repeat due to religious reasons, that is not the way we speak. But we confronted him about it and the man was upset and surprised we understood him and he tried to make an excuse for his actions instead of apologizing as a business man should to his potential customers. We love supporting our own people but this was out of line and not acceptable. He argued with my brother and did not care, he did not have any respect, nor morals. I've attached an image of their advertising, it is false advertisement ; they cannot do low vehicles , the way he was trying to do my vehicle would have caused so much damage, he even got my vehicle stuck going up.
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June 2023 by Francisco Magos
Good attention!
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May 2023 by Owen H
I had a truly terrible experience at DWS Tire. They irresponsibly installed the wrong-sized tires on my car without my knowledge and overcharged me for their mistakes. This kind of service is completely unacceptable. I strongly advise against using their services.
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March 2023 by Rigoberto E.
he visitado este lugar de reparacion de llantas por muchos años hasta que finalmente tube una mala experiencia, resulta que fui a hacer un cambio de TPS SENSOR de un rim a otro rim y me han cobrado $40 dolares eso es demaciado pero aqui viene lo inusual he inesperado, le dije que le pagaria con debit card y me dice que $5.00 dolares serán cargados adicional por pagar con tarjeta nunca en mis 15 años de estadia en los EE.UU me havian cobrado $5.00 simplemente por usar tarjeta y la maria de las veces pago con tarjeta me solian cobrar $0.50-1.00 pero jamas $5.00 la neta se pasan, de chorizo a como yo miré quizas fue porque tenian muchos clientes y regularmente hay dos personas el dueño y un ayudante pero hoy havian 5 personas trabajando y a lo mejor poreso se siente la gran cosa lo mas triste es que paisano Salvadoreño del mismo rancho man lastimosamente los latinos nos asemos pedazos entre los mismo conclusion del caso UN CLIENTE MENOS!!!
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February 2023 by Sally Raya
The best service here with Marlon and his crew !! Always taking care of me and my family’s vehicles ??
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January 2023 by Araya P
Just change wheels in this shop 6Days ago. They installed wrong lug nut for me. I almost have a accident on the Highway! 3 Wheels nut been cutting!! Please respond for this!!!
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January 2023 by GU BIU
No torque wrench used here， their impact gun will break your lug nuts！！！ Stay away from this store!!!
