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March 2024 by SJ K.
The rudest customer "service" I've had anywhere. So five stars for that if that was the goal, but guessing it wasn't. As other reviewers mentioned (and they did explain over the phone) they don't take cars between 12:00 at 2:00 p.m. during lunch, so I arrived after 2:00 p.m. The front desk woman, Myra, wore sunglasses with an ear bud in her right ear while checking me in, but otherwise didn't greet me at all. I thought maybe she was in the middle of something so I waited. I mean, does she even see me? I stood there for a few awkward seconds until she finally said, "Can I help you?" Yes, please. I asked some questions about my paperwork, and she was super off-putting. "They can look up your VIN but I can't" and some other non-helpful eye rolling comments. Yikes. Deep breaths. I go get my documents from the vehicle. I feel like I went out of my way to be patient and friendly despite her terrible attitude and so as not to cause a scene in front of the clientele. After all, I'm here to handle my business and get on with life. So I just waited outside while they did the smog. When I finished paying, she tossed my documents through the window followed by my key fob landing on top of them! WTH? At the end of the day, the technician was thorough and my vehicle passed (mission accomplished) but I noticed a whistling sound on the drive home so hopefully it's nothing serious since I don't plan on recommending this place or returning either way. Bummer since this is a local shop I would have loved to support long-term. Prioritize your customers and treat them with at least some basic common courtesy. YOU are the first impression of this business. It takes more energy to be so rude. And even more energy for me to stand in the face of it. No thank you.
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March 2024 by Doug L.
This is the ONLY smog place I have ever been that still charges you if you don't pass. My car didn't pass initially because it had a new battery and I was told by them I needed to drive it around and come back for "recheck" - $21. In the end I'd not only paid the initial full fee, the recheck fee, but now it's an additional $8 for the smog certificate?! Total ripoff, never again.
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February 2024 by damian alcaraz
I go here twice a year, The real service is: ask for DMV form and mileage. if people find that upsetting then smog check should learn how to deal with the entitled .I find The service easy fast and great. I have always been impressed with techs and the staff. One gentleman is the best mechanic west of the Pecos. They have a Female smog tech and are female owned,Remember This an excellent multigenerational business That has also gone through weather, Covid , flu and are still open and still local.By the way al the bad reviews had the car fail. You brought the car to them and then got upset when they let you know it is not correct.
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January 2024 by Scott & Lynette H
Fast and convenient. Make an appointment for quicker service.
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January 2024 by Stacey Jackson
These guys are the best. The guy actually came out and helped me during his busy day to address an issue I had with another smog place that was giving me the run around. Coming back to them from here on out!
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November 2023 by kelly goldsborough
I brought my car in for a smog here as the DMV required it be done at a Star station. My car failed smog, and when the extremely sour, unpleasant woman behind the window informed me of this she said: "have you not driven your car in awhile or had any work done on it recently?". I told her yes, that the battery had been replaced the week before, and she said "oh that's why it failed smog so you need to drive it around for about a week then come back in--I usually ask people about that". So I said "okay, so when I bring it back I won't be charged for the second smog test, right?". She said "Yes you will be, but it will only be $30".I told her that if she'd asked me the question that she "usually asks people about" this could have all been avoided. Her response: "I don't have time to ask people lots of questions". I said "It's one question, not lots of questions". Total joke. She was so utterly unpleasant, never saw a smile cross her face, worst customer service possible. When I brought it back in my car passed smog the second time, I paid the $30 (on top of the original $45 I had already paid the first time), and I will never come here again. I highly recommend you avoid this place if you are reading this. The woman I dealt with was literally as unpleasant as they come.
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November 2023 by Andy kreidle
Super friendly, timely, great location to get some groceries while ya wait
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August 2023 by Jason S.
I decided to go back to this place after the usual one I went to moved away. The mechanic was rude and condescending just based off my parking job. I have a long pickup and didn't want to block the mechanic bay but, I guess he didn't like that. Instead of asking me to move he had instant attitude. I bit my lip and went inside anyway. They were quick, unfortunately unlike my other smog shop that would check the trucks computer to ensure readiness they just started the test and failed it along with charging for the test. I can go back for another test for free but, I'm not sure I want to give them the business. I wish I had listened to my instincts and left after the initial rude interaction.
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August 2023 by Capitola V.
It's hit and miss with customer service. Today was a miss. The desk person (Salesman #8) was very rushing and dismissive of customers. Many of them were elderly. In past visits, the clerk goes out to get the mileage on the vehicles. This clerk was asking everyone to go out and get the mileage, a minor I convenience for almost anyone, except for people with trouble getting around. Know your audience and help those who need assistance.
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August 2023 by Michelle H.
I've had good service in the past, but today found out the hard way that "Closed at 1:00" really means "We don't take cars after 12:30". The receptionist just happened to be outside, a few feet away from me when I parked, and then needed to re-park my RV. She watched me do it and didn't say a thing. I went inside and she said, "We are not taking any more cars". I asked why she didn't say anything to me outside. She said "I was busy". Too busy to say one sentence to me? Then I asked, "Why doesn't the website warn no service after 12:30? She said "I don't know, it's not my website" Really?
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August 2023 by Cody V.
My car had been running perfectly fine I needed to get a smog to transfer the title. I have a video showing my vehicle had no check engine light or damage to any part of my engine. I get my vehicle back and it can barley stay running and failed the smog because a check engine light came on I found a vacuum line was cut and then she accidentally left the part on the hood and when asked she stumbled and said on it's to a tester. I wouldn't come here again complete scams
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July 2023 by oliver jones
Usually fast and painless. Reasonable rates and nice people.
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July 2023 by Peg S.
Closed when we returned to pick up car at 1:45. Apparently they are closed from 1 to 2. No mention or sign anywhere with hours when we brought it in at 11:30. There as someone inside that ignored us for 15 minutes.
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July 2023 by Darrin Geahry
Absolutely horrible customer service! Extremely unknowledgeable staff, rude and inconsistent with pricing and procedures. Customers beware!
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July 2023 by Frank Damato
Fast friendly professional service, been using them for over 20yrs, not one complaint!
