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February 2024 by Lisvet Gonzalez
My package has not been delivered it just says that my address is incorrect I have 6 days looking for my shipment my family member is supposed to pay for an express that would reach me 24 hours after the ISO the shipment I still don't know if I can grab my package it gives me anger and helplessness since I called and they told me that they were going to redirect it and it didn't even appear
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January 2024 by Janine Honey
I was helped by Carol Burden with a challenging shipment. She went above and beyond in helping me choose and understand my shipping options. Vey much appreciated.
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October 2023 by Chak P (A helpful guide)
At the end of the street and inconspicuous. Like any other shipping facility.
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March 2023 by Jd S.
I paid extra for a health care package to be delivered , priority 1 day delivery , and when the package was picked up from a SC downtown location , at a reasonable hr, the driver took it to the soquel warehouse, where apparently , according to the customer service rep that power was out and could not be delivered as scheduled, so will arrive the following next day , that is two Days from what I paid for, I've been tracking it , and it's now sitting in the Oakland location since 12 noon , it's only going to S F, and it's not moving . I asked about a refund , he stated that once the pkg arrives, then they can address it, looks like it will be delivered by tomorrow, between 7:30-11, two days from priority shipping .I will never use FED EX AGAIN! I could have driven it up to Sf myself being that it's clear skies today, there is no excuse , roads are open traffic is moving, and they can't get it to the recipient just across the bay?
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September 2022 by D.D. Pressley
Excellent service excellent pricing recommended highly
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September 2022 by Jacob S.
Absolutely abysmal service. From the very start, the employee at the desk was defensive and highly condescending. We had gone to find a package that could not be delivered to our residence an hour away. After informing her of our situation and showing her the tracking history, she snidely remarked that it had been a month since the package was held, and belittled us for not knowing we only had five days to retrieve the package at this location earlier this month. She was not helpful in the slightest, only giving us vague answers and becoming increasingly more condescending the more we pressed for actual elaboration and assistance.Avoid this FedEX location as best you can. Their customer service is nonexistent, and I sincerely hope this employee is moved to a different department where she does not have to deal with customers. She is clearly not equipped to do so.
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August 2022 by Claudia Caudle
Shipping made Ez and pricey
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December 2021 by Barbara M.
HORRIBLE! HORRIBLE! HORRIBLE! If the driver can't make the delivery, they should be honest and say so. This has happened to me before...a text or email saying that they "MADE AN ATTEMPT". no....they didn't. Wasted time all day at home waiting for the delivery. Not one Fedex truck passed my house. PLEASE DON'T LIE DRIVERS, I would have. more respect for you if you were to just say you are too busy with other packages! My delivery did not even require a signature! You could have just left it by my door, so why did your text day no one was home and you will make a final attempt tomorrow? Or what?? I've been waiting for you for a week! Really? NEVER USING FEDEX AGAIN.
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November 2021 by Rebecca Crane
Quick and easy!
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November 2021 by Erik Zinn
Easy in and out. Helpful staff.
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July 2021 by Robert J
I find FedEx to be the WORST delivery service company. Our packages never arrive onetime, they are always several days or weeks late. And, when a delivery driver has a package to deliver, he sometimes does not even stop at my business address to see if anybody is there. He just assumes that there's nobody there and they keep driving and reports that my business was closed when in fact, it was open, I was there when I saw them drive by and not stopping. Also, delivery drivers never bother to leave a note on our door to let us know that a delivery attempt was made, they just keep driving without making a stop. How else are we supposed to know that delivery was attempted so we could, at least, go to the ship center and pick it up in person? From now on, I'm going to demand my suppliers that they use another delivery service company or I won't. do business with them. If you care about your packages use another company.
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July 2021 by Adam Jenson
Super helpful staff
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June 2021 by PJ M.
So for the 3rd time we have gotten a package delivered to us thats not ours. The first time I delivered it the recipient up the street. The 2nd time it was a neighbors so we went upstairs to deliver it. This time my wife looks at it and its not ours and yells at the delivery driver. He ignores her and runs back to truck and leaves. My wife tells me as she picks me up heading out for 4 day vacation. I call Fed Ex to tell them our address and that a package was delivered to us but doesn't belong to us. He asks me for tracking number and tell him I'm 2 hrs away from home going out of town. He insisted I get tracking number told him I wasn't turning around to get him the tracking number. I told him the package won't last there for the weekend. He said he can't do anything bout it without tracking number. He can't call a driver on his route in area to drive over and pick it up? Have nice weekend
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June 2021 by Anita Gabriel
The best! Wonderful service!
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June 2021 by Jana Harmon
Super helpful nice folks work there
