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October 2024 by Fiona T.
Very nice well kept facility. Great customer service. Joey made a very difficult time of moving easy and was very accommodating.
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October 2024 by Harmony West
Overdue review, not the easiest site to leave review! Been storing here for a few months. Kudos to Joey, who was great with attention to detail and broke it down easy to understand. Very nice and clean overall.
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October 2024 by Kris H.
Nice & clean facility. Easy rental. Joey was very helpful
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October 2024 by Thomas Stapleton
Friendly & helpful staff but the business is run by a large company with no local decision makers. They raised my rent only after two months which appeared as bate switch tactics to get you in. Also no prorate if you move out weeks before your last day.
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September 2024 by Lisa Lee
Have experienced access issues since Prime took over. I can't seem to get into my wine storage when it works for me.
Prior to Prime taking over I simply sent a text message to.the manager and would get a reply with a time to access.
Since ownership changed, I was told from the call center that no prior appt would be necessary, however, each time I show up to access the cold storage, the doors are locked and there isn't anyone inside the office.
When I call ahead like I used to do, the call goes unanswered and no messages are returned.
Today I have been sitting ooutside the office for over 60 min without anyone showing up. I had to call the main call center and was told to "sit tight" someone would be there soon. It's now been 90min.
Not sure why this is an issue now after storing here for sometime but this won't work moving forward. Happy to call ahead but someone needs to pick up messages and return calls.
Until they figure this out, not sure I would recommend this facility anymore.
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September 2024 by Mary Studer
We had a great experience with Joey. He found us a new storage space, and it was bigger than our old space at Prime on Napa Road. He took us to our new storage locker to check out the size and location. He was very helpful and efficient at getting us all signed up for that space. We actually moved our items in that day.
5 stars for Joey and Prime Storage.
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September 2024 by Renee Ortiz
I am a new client of Prime Storage. It’s a beautifully maintained facility. They make it easy to deliver your items even to a 2nd floor unit with nice large elevators and flat dollies. Joey and Adrian were helpful and patient since this was my first storage rental.
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August 2024 by Isaac J
Great storage place. Expanding and modern. New ownership so a young relationship. But, I have been storing at facility since it was originally built.
The constant and ones deserving of the 5 star is the Great service from Manager Joey. He has been there for years and the glue that makes the place run so smoothly. Always available to help and has great communication. Pleasure to use this storage company.
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August 2024 by Randy Sims
A very nice facility. Joey was friendly, welcoming and knowledgeable and helped us choose the unit that was right for our needs including wine storage. We would highly recommend Prime Storage. Ask for Joey. He’s the man!
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August 2024 by Mega Pix
In all the years, we have never received more professional service from anyone at any storage facilities. We recently had the pleasure of working with Joey and can't say enough good things about our experience. Joey's professionalism and dedication to excellent customer service were evident from the moment we walked in. He was incredibly helpful, patient and understanding to answer all our questions and ensuring that we found the proper storage unit sizes for regular and wine storage to meet our needs. Joey's friendly and approachable demeanor made the whole process smooth and stress-free. His attention to detail and willingness to go the extra mile truly set him apart from others in Marin, Napa and Sonoma County. We highly recommend Joey from Prime Storage to anyone in need of storage and wine storage. Thank you, Joey, for making this such a positive experience we were dreading from! Not to mention, it's the nicest, most pristine and safest storage facility thus far. We are entrepreneurs from Marin County!
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July 2024 by stephen dennett
Great location, stupendous customer service with above and beyond attitude. Thoroughly secure facility, plenty of space in the hallways for maneuverability and ease of access to the unit. Motion sensor lights inside and out, climate controlled rooms as well as wine storage units as well.
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July 2024 by Paul Best
Top notch service.
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July 2024 by Roe Gallo
This place is amazing. It’s clean, bright and convenient. However, the best part of Vineburg Self Storage is Joey. He is the king of customer service. He is kind, knowledgeable, efficient and so incredibly helpful. He deserves 10 stars.
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July 2024 by David Osmundson
Joey was very helpful!
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June 2024 by Mike Donhardt
Exceptional service from both Deziree and Joey! I reserved online and our spot was ready the next day. Deziree reached out in the morning and on site Joey helped walk us through what was the best option for our wines. The facility is clean, temperature controlled, and monitored for security. Highly recommend!!!
