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August 2024 by Eliza Day
This post office is a mess. I signed up to get an email notification to alert me of incoming mail. One day I didn't get a number of important pieces including tax documents and a credit card. I contacted the post office and they were useless. They basically say they lost it. It happens. The clerks no longer care about delivering quality service. I walked to the post office to drop off a package return from Amazon and she told me it wasn't taped well enough and refused to tape it for me and directed me to buy an overpriced roll of tape. She was very rude and I ended up leaving without sending my package. Do not recommend this post office.
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March 2024 by Abraham Fabela
I'm glad to say I have great and trustworthy USPS here in town! Especially, Celly,, who attended me today and she showed great customer service Especially for being in the morning which I know is not easy. Celly deserves a great review to her outstanding service and personality. Will come back here when I need to!
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January 2024 by Pia
Staff was very nice. The lady which served me knew what she was doing. Nice atmosphere
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September 2023 by Christine Terrill
Bullied by male staff as a disabled female
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September 2023 by Pierrette D
688 Broadway, Sonoma CA
I have lived in here for over 20 years. The personnel was always courteous and helpful. One time, by mistake, I had slipped in an unsealed/unmarked/not stamped envelope with an insurance personal check inside. I was frantic as it was just before closing time. One employee did look among the mass of yet unsorted envelopes and found mine. Service does not get better than that.
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August 2023 by Martin
Helped improve my less than stellar packing job. Nicest post office I've ever been to.
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July 2023 by Hair P.
Worst post office and delivery service I've ever experienced. Postal items regularly not delivered in my box and other times wrong items delivered in my box.Won't pick up their phone...let it ring for 5 minutes...then disconnected on their end...let it ring for another 5 minutes and the same thing happens.Look at the reviews...never seen anything like this...mostly 1 star with many complaints...how can they get away with such terrible service?
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June 2023 by Dean Tucker
Helpful people every time I need assistance
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April 2023 by Laura S.
This used to be a lovely post office. The new men who work there are incredibly brusque and unhelpful and the supervisor is never on site except after business hours - so good luck if they need her to sign off on something.
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March 2023 by Manish R.
One of the best post office experience ever. Went in for my new born's passport appointment an hour earlier. The guy helped me and his mood was so uplifting. He deserves a promotion or something and he should be teaching how to behave with clients.Totally recommend this place.NOTE: Did not ask his name but he attended me at 11:15 on 3/24/23 for a 12:15 appointment.
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February 2023 by Jackie Morales
We had a passport appointment we got there 15 min early so we where waiting the lady gave us something to sign we did and she left for lunch and we thought that the guy next to her will help he did not he would even let me talk to him he would put his hand ✋ up like this and point next to the empty spot we where just standing there for 50min so Rude !!!! Horrible customer service !!!!
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December 2022 by Pierrette Duriez
688 Broadway, Sonoma CAI have lived in here for over 20 years. The personnel was always courteous and helpful. One time, by mistake, I had slipped in an unsealed/unmarked/not stamped envelope with an insurance personal check inside. I was frantic as it was just before closing time. One employee did look among the mass of yet unsorted envelopes and found mine. Service does not get better than that.
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December 2022 by Jonathan Farrell
This is the best post office in town. Staff is always helpful, even during a busy moment. This post office location is where everyone goes, it’s like another little center of town. It’s also the place to go for a US Passport. The staff is very friendly and helpful. Always best to make an appointment in advance for a passport application processing than just drop in. Plenty of parking. This post office is within walking distance of the historic plaza.
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December 2022 by Ronama Neazi
Disrespect people resist people here working Philippines she’s really rude please don’t go this location
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December 2022 by Gina S.
I have had continue problems with the carriers. I have placed numerous complaints and made numerous calls trying to get them to stop putting packages in a box that are too big to get out. We have large boxes that are supposed to be used fir this and they refuse to use them. This leaves us only one choice, bringing down a knife to cut the box out.
