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July 2024 by James Kirk
usually have what I need for my business and the employees are very professional
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July 2024 by Lynda Davis
Better than it was could be friendly
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July 2024 by Jean Christiano
Staples cashier today in Sonoma CA, was fantastic. After shopping there for years, she told me I could earn points. I left, having the app downloaded and my points on my account. She gets full credit for that!
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July 2024 by Mary Ann McCullough
Always courteous and friendly. Open to helping. Also shipping out of here is the easiest and best!
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July 2024 by My Self
In addition to office supplies, they are a Amazon return drop off destination, that I find convenient. Store personel are very easy going and helpful.
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May 2024 by Rosemary McCarthy
Had a very good opinion of Staples in Sonoma! I was amazed at all the products they have for sale. The staff was very formative and polite. I will go there again!
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May 2024 by Kim Nicholas
Really lived up to their name of making things easy! I was planning a big event and they had what I needed in stock and the print staff was helpful and friendly. I especially want to thank Eric who went above and beyond - efficient, helpful and kind. Thank you. ☺️
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April 2024 by Linda W.
I was really disappointed to hear how the person in the print department today, April 13, 2024, responded to a woman waiting for help to use a printer. She was waiting patiently when I got there. When he had finished with another customer, he told her he had a few other things to do and walked away. Not in a nice way, smile, sorry, I'll be right back, kind of way. She finally left. And then I heard him talk on for quite a while with another employee about how he didn't care if he got written up...... I guess those other things he had to do weren't so important.
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March 2024 by Dana L.
Very small, which means extremely limited selection. Go to Petaluma store for better options. Also, the customer service here is lacking, especially the dark-haired woman working the register at 1:15pm on Tues 3/5 (cashier #2022504, in case the manager is reading these reviews). She's apathetic and barely answers questions, just responded with "yeah..." when I pointed out an issue with their payment machine rushing through the receipt options. I wasn't able to select my preferred option, which is email receipt, so she handed me a paper one. "Yeah..."?? She also did not tell me until it was too late that discounts are not automatically applied when you enter your rewards phone number. You have to open their app. The last time I was here about a month ago, the cashier told me that they were updating the system, and in "a couple weeks" it would automatically apply rewards when you enter your phone number. It doesn't.
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February 2024 by Jessica B.
I went here on last Sunday 2/25/24 and it was like dealing with a bunch of high schoolers! Upon entering the store they were all huddled laughing and goofing around and couldn't be bothered! I asked them where I could find film for my daughter's new Polaroid camera and they finally pointed to a region of the store so I asked them if they wouldn't mind walking me over to find the right one as this was my first time buying this.But they all said that they didn't know either!!!! I asked everyone and they all said they didn't know anything and no manager available! So I just spoke with Store Manager Javier and he said sorry for the inconvenience. But honestly how ridiculous! Can't they at least know what products they are selling?? Am I supposed to do your job too? And extremely lazy too! NEVER AGAIN HERE!!!
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November 2023 by colin Traynor
Jiordano is the one of best employees. You can tell he truly loves his job. This guy is going places!
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October 2023 by Joanie Johnson
Great service and friendly staff.
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September 2023 by Donia C.
The print manager that worked Saturday and Sunday 9/9/23 and 9/10/23 was rude, and unable to complete jobs in a timely fashion. I went in person, I said ok... so than Ill come back tomorrow, he said im not guaranteeing anything do what you want... WTH?? I have used the staples print request many times and never had to wait days for someone to simply take 3 minutes to open an email and press print, the ladies and staff are always friendly and quick. Nothing fancy just plain color pictures on plain white paper. Its now the next day and I call at nearly 3pm to see if it's ready having sent it prior to 2pm the day prior , a lady answer's said she'd transfer me, gets back on the phone to say he's too busy to answer you. I asked can you just ask if he's had a chance to open my order yet she said listen you have 2 options.. I hung up... this is ridiculous service! What are you the mob to give me 2 options? In a tone as if you are threatening me.. this guy needs to find himself a job that brings him joy and the lady who answered the phone on Sunday needs to get written up and taught a course on phone ethics and customer service.
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July 2023 by chris enos
I recently moved to Sonoma. I have dealt with Staples all over the country. The customer service is horrible. I complained to the manager and he couldn't care less. Guess in a small town they can get away with it.
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March 2023 by Sam Jamison
Always greeted when I walk in and the reproductions counter has is always very helpful. Really like that they take UPS as well. Have used that a ton!!
