“Best service I’ve received at a lab. Payton was so kind and friendly. She went above and beyond when my lab orders had expired. She confirmed my doctor and then called my doctor’s office and then my nurse’s line when the doctor didn’t answer. This was all done before I could have even thought to ask for this kind of help. (I had mentioned the nurse’s line as an offer of something I could call if the doctor didn’t answer).
Then as I’m already blown away, she leaves a voicemail saying she was calling for labs and to call her back!!
This was all done before I could have even thought to ask for this help.TBH I would have felt bad asking because this kind of help would have seemed unreasonable or too much to ask for based on all of my other lab experiences - I didn’t even know they could call my doctor!
As I tried other lines my doctor called her back and I was able to get my labs done.
I’ve been concerned the last several days about recurring symptoms and a disease flare so it was really important to me to be able to get my labs done and check in on things. I am just blown away by how Payton went above and beyond in this and am so thankful that I was able to get them done today.
Medical Labs
“Best service I’ve received at a lab. Payton was so kind and friendly. She went above and beyond when my lab orders had expired. She confirmed my doctor and then called my doctor’s office and then my nurse’s line when the doctor didn’t answer. This was all done before I could have even thought to ask for this kind of help. (I had mentioned the nurse’s line as an offer of something I could call if the doctor didn’t answer).
Then as I’m already blown away, she leaves a voicemail saying she was calling for labs and to call her back!!
This was all done before I could have even thought to ask for this help.TBH I would have felt bad asking because this kind of help would have seemed unreasonable or too much to ask for based on all of my other lab experiences - I didn’t even know they could call my doctor!
As I tried other lines my doctor called her back and I was able to get my labs done.
I’ve been concerned the last several days about recurring symptoms and a disease flare so it was really important to me to be able to get my labs done and check in on things. I am just blown away by how Payton went above and beyond in this and am so thankful that I was able to get them done today.
Thank you Payton!!”