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September 2023 by Alex P.
They are absolutely horrible. That one lady boss is a liar and she's not getting away with it. She's pulling some illegal things. This is the US lady, there are RULES!!!
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September 2023 by Batman B.
One of the employees at CVS showed me what patience looks like today. There were many older customers that he assisted them with so much patience. I would have lost my SH$T. Some of the customers took like 7 minutes of his time just to save like $0.17! Another was not "battery" savy and was just a little short with him but he took it in stride while helping. I was printing out pictures (home printer broke) and the printer jammed or something so I just waited for all of these seniors to get their slow/inconsequential demands met. He was fast, professional, helpful, kind, patient and was smiling the whole time. I was impatient too just from waiting but he helped me with the same genuine attitude. Kudos to that man!!! I think his name was Jose.
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September 2023 by Mary Beth F.
This is the worst rudest pharmacy and pharmacy support. Every order over last 12 orders they have claimed it's ready and it's not, I call to confirm and they say yes the order is ready but it's not.I'm prescribed for a 90 day supply, but they fulfill 30 day, after telling me the 90 day is ready (liars).Rude.The pharmacist Christine is very rude, I told her the quality of their services and accuracy has down hill, she replied with " I don't approve you being rude"/I said I'm being rude because I'm holding you accountable to consistent lies!Insurance.Since 2019, They always bill insurance incorrectly Timeliness.It's a completely inn-accurately delivered, even when I order through the app: either the date of delivery is delayed (after they claim it's there or it's billed inaccurately or the volume is wrong...but each order is always wrong.Entitled.Christine the pharmacist told me I'm rude for complaining and she doesn't appreciate it! (How can this Pharmacist be entitled to treat customers like second class citizens!I'm 65 years old and cannot believe CVS pharmacy execution has gotten so consistently bad and rude over the years..Go to another pharmacy that values your business.After the current order fulfillment , I will never come close to this pharmacy.
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May 2023 by Ginger G.
The Pharmacy Student was allowed to give my prescription consultation. She incorrectly told me the number of pills to take, the frequency and to take with food when it was suppose to be without food. I was uncomfortable and asked for the pharmacist who told me the correct information. If I hadn't asked for the real pharmacist I would have overdosed according to the student's instructions.
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May 2023 by Arnel D.
Needed last minute sunblock...Didn't want to wait in a long line so CVS was an executive decision lol.Sunblock for $14 isn't cheap but skin health is worth it.Easy parking.Fast self checkout.This place is clean! I wouldn't hesitate to drop by here again on the way to the beach.
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February 2023 by Brad S.
Over the last year, the customer service medical practice, and systems at this pharmacy have been atrocious. They prescribe the wrong medication. They take many many hours for anything to be filled and at times they will not have the medication but do not call the patient or the doctor to notify them of that no longer be taking any of my business to this pharmacy. I'm appalled at the lack of concern they have for these inadequacies.
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September 2022 by Google user
I am 76 years old and for 3 years I have been trying to get my medications without child proof caps. I have arthritis and can't open the bottles. It is in my files that I don't want CP caps. They constantly give me CP caps even on my pain medication. I either have to use a screw driver to pry them off, drive back to the store or break the bottle with a hammer. I always ask to check the bottles and today I received extreme hostility from the non pharmacist girl behind the counter. This woman should be fired.
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June 2022 by Deborah Erikson
I am 76 years old and for 3 years I have been trying to get my medications without child proof caps. I have arthritis and can't open the bottles. It is in my files that I don't want CP caps. They constantly give me CP caps even on my pain medication. I either have to use a screw driver to pry them off, drive back to the store or break the bottle with a hammer. I always ask to check the bottles and today I received extreme hostility from the non pharmacist girl behind the counter. This woman should be fired.
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May 2022 by Leti Cruz
The pharmacy has trouble filling prescriptions. Promises of order being filled only to find out when you pick up that there is no prescription.
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May 2022 by Harlem Lexington
I was looking for children medication, it’s almost empty
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January 2022 by Y S.
Scheduled a booster shot for my 15 year old. The online system allowed it as her DOB and date of last vaccine was entered. We showed up and we were told they are not giving boosters to kids yet because corporate had not approved it. Claimed they emailed but no emails. They didn't apologize or take any responsibility and were rude. Clearly on the corporate site it says that CVS is giving boosters to kids under 16 as of 1/4.
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January 2022 by Min-Ru G.
This was my first time visiting this CVS location this morning for the COVID vaccination booster shot. The pharmacy is at the back of the store and there was no line at the pharmacy windows.The woman at the window checked us in and told us to wait in the Health Hub waiting area. Apparently you can make an appointment and come here for minor health appointments like checking your blood sugar levels, getting vaccinations, getting help for sleep problems, etc. The COVID vaccination is at a door between the pharmacy windows and the Health Hub area. I originally walked past the COVID vaccination door because it was so inconspicuous among all the other signs and objects around the area. A representative from the pharmacy opened the COVID vaccination door after my appointment time and let my parents and me into the room. He gave us the vaccination shots, told us to wait in the store for 30 minutes while he filled out the vaccination cards and then sent us on our way. The store seemed pretty clean from the parts that I walked through but some of the shelves were sparse. I walked around during the required vaccination waiting period to shop for some necessities but the items I wanted weren't there. Oh well.
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December 2021 by Michelle H.
The customer service sucks here I saw one of the female managers be rude to a lady in front of me a couple days ago and she just seems rude and like a belittling humane her being a person of color you would think she would be nice to different people of color and she was completely ignorant And rude to the woman in front of me, I'm Mixed and just wasn't fond of her Service calling cooperate on her.
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November 2021 by Cynthia S.
Omg. This was such a good Pharmacy and now twice they made two serious mistakes. Wrong directions on one medication that caused me to be v sick and now they forgot to refrigerate my new med. I have spent days on hold and they absolutely don't answer the phone. I can't use the medication they gave me. The mfg told me to throw out what they gave me. Just up in arms w their lack of professionalism and making grave errors.Not sure how my ins will handle this as the medication is 2400 dollars. Would give 0 stars if possible!
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December 2019 by Peter E.
The CVS off of Loma Santa Fe in SB is terrible. They filled a prescription for my wife, it was different than her current prescription, they didn't explain the drug and then refused to take it back even though it was the wrong drug. Both of us having been prescribing physicians in our careers, we can recognize bad service and this pharmacy is not up to standard.