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July 2024 by Sue Shine
I was attacked by a customer's dog inside the lobby. I was about 25 ft. away when the owner dropped the leash & never tried to stop the dog. Luckily I had my hiking boots and tried to kick as it came after me a few times. Staff never bothered to inquire how I was. They were too busy "rewarding" the dog for bad behavior
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February 2024 by Elmira D.
This is a great branch with top-notch service and super-competent employees whose excellence has never failed to brighten-up my day. Millions of thanks!
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September 2023 by Carol Ann Van Deventer
Efficient and very helpful branch
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August 2023 by Yichen Lin
I was having account access issue due to system setup, and was sent to the branch manager by the teller. The manager helped me clarify the situation and the problem was solved. It was an unexpectedly pleasant banking experience.
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April 2023 by Ghaith A.
I'm citi bank customer for over two years. My debit account is with them. I went this morning ( 04/26/23) to deposit my check at 09:45 am. And one of the teller was really bad. She made me feel offended the whole day. I gave her my check to deposit it in my accounts and then when i got my card out of my wallet I found $200 cash in my wallet so I wanted to deposit that also. I gave her the money and she kinda yelled at me sayin " you should give me everything since the beginning ". This offended me because I felt she was disrespectful for me as a customer and I felt bad i didn't give her a hard time. I wish the bank works on customer service skills for such an employee.
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April 2023 by Matt S.
Niya & Snezhana are Amazing! If you're looking for a great bank with awesome service come here.
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November 2021 by Ruslan Biryukov
Absolutely disgusting branch. The lady manager (Kellini) was rude beyond imaginable, accused one of their most loyal clients of attempting to use counterfeit bills while not even trying to check those.. ignorant unprofessional team of clowns. Never bank with them again.
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February 2021 by R kaas
Stupid employee, manager absent, bad service.
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March 2020 by Sophia S.
I would like to begin by saying if I could give zero stars, I would. My family was victim of a forgery case in which a hacker took a sum of thousands from various accounts and withdrew it in cash from a teller in another state across the country. Upon calling to try and resolve this issue, we were gravely inconvenienced by the horrendous service. First, we were transferred to multiple different customer service representatives, all of which had a lack of proficiency in English. This greatly hindered the progress of solving our problem and became increasingly frustrating, as we continued to be transferred to different representatives, all of which were inefficient. It took hours, actually over half a day, for these representatives to come to the conclusion that the case was forgery. During the process of explaining what had happened multiple times, we requested that we give a few phone numbers to the representative so that if our call was disconnected, we would not be sent back to hold and forced to start from the beginning again. Some of the representatives refused to take the numbers in the instance that we were disconnected, which is not normal, and frankly a demonstration of terrible service and indifference to the needs of their customers. What made this experience exponentially worse, was that it was clearly evident that these charges were a case of either fraud or forgery. We are located in San Diego, and these illegal transactions were made in New York. We were first questioned in an accusatory manner as to whether it was possible that we made these transactions. With the current health concerns regarding COVID-19, it would obviously be unlikely that we had been in New York, and furthermore, we explained that the member of my family whose account information was been stolen, had just undergone major surgery, leaving no possibility for it having been our doing. The manner in which these representatives responded to this information was not at all sympathetic to the circumstances and inconvenience we had endured, rather a clear accusation that was extremely insensitive to the situation. Even when we had gone into the branch to further solve this issue that same day, the staff were, again, very insensitive and expressed no remorse for their actions towards us, nor any sympathy for what we had experienced. After leaving the San Diego branch that day, we all had easily made the decision to switch to Chase Bank, which has already shown us quick and effective service with kind, understanding, and overall more intelligent employees. I would like to conclude with a list of shortcomings that characterize Citibank and their employees & I hope it encourages you to choose another bank or switch at your earliest convenience: - No student perks (charges $30/month for an account & charges for checks) - Unreasonable mobile deposit limit - Little-to-no fraud protection - No branches in many major cities across the US - Longer holds on check deposits than any other bank - Inefficient customer service (on the phone and in branches) - Lack of seriousness in regards to COVID-19 protocols in branches - Faulty automated phone system - System doesn't update and has made multiple mistakes - Poor IT function in branches - Mobile App is down uncomfortably often The only redeeming quality is that you get an ATM/Debit card before the real card is in your possession, which has now led me to believe that THIS is why their accounts have been so susceptible to fraudulent action.
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October 2019 by Alex S.
Reallly? You don't open until 10 am... 10 am is the earliest you can make it to work? You know most people work 9-5. How is anyone suppose to come in unless they're retired? There's another bank across the street that's open 8-6. You know why.. cause they get it.
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August 2017 by Tara B.
They decided to block my business account for no reason, zero communication as to why. I never got any email, phone call, or mailed letter stating they needing anything from me. I only found out because all my bills started bouncing. Noha is literally no help. My utility company wants a letter stating it wasn't my fault that the bill's bounced but Noha refuses to assist even though she was the one who opened the account, and no one ever communicated to me there was any issue. Yet they happily took all my deposits for over a month and even charged me the $15 monthly banking fee. The worst company. They literally were holding my money hostage and my only recourse was to cash out and close the account. Open an account with a different bank who is actually interested in communicating with their customers.
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July 2016 by Bill Blonigan
Conveniently located just off Lomas Santa Fe Dr., this bank is clean, feels safe, and is staffed by friendly, knowledgeable tellers. There is one ATM outside if you need quick cash. Tip: when turning into the bank, you need to turn into the First Citizens Bank parking lot. There is no sign for Citibank on the main street.
