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February 2024 by Blanca Plascencia
Do you no longer answer phones? I have called your branch at multiple times thru out several days and no one picks up the phone. If this is no longer a service you provide please do not provide a phone number, simple as that. Tell us the customers you will not speak to us on the phone and that way we know what to expect.
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January 2024 by Pete Gomez
Why so slow!! I used to prefer coming here, rather than a WF by my office because they always had lots of tellers and the line moved fast. Lately the line is always back to the door, and you're lucky if two tellers are actually helping customers. There are a dozen people in line right now, and a bunch of WF staff in the building. Why only two tellers windows open!?
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January 2024 by susan boyle
Wells fargo, Simi valley, sycamore location, manager with bald head LIES to my face. Made up a rule that's NOT TRUE at all. I searched about what he said, and found out it's totally UNTRUE.Wells Fargo, I will do my banking somewhere else. You lose a customer today. well you lose the whole family. And I will tell everybody I know what I had encountered today . That may be a small number of people but a dint is a dint. A scratch is a scratch.Well Fargo, how can you let your employees lie to customers.
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January 2024 by Andrea C.
Happy Tuesday! ATM took my cash deposit & then kicked me off. Now the machine does not work and the store is not open. Called customer service and they said it will take 10 days!
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November 2023 by John L.
These folks are always helpful. Sometimes the line is pretty long but the service is always good. They have a drive thru ATM which is a big help if you only need to make a deposit or cash withdrawal. For quite a while there were two Wells Fargo branches in the same shopping center but they finally closed the other one and kept this one which is much more convenient to park at Definitely okay if you're a Wells Fargo customer
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September 2023 by Deanna M.
Went to the 1 in Ventura off Victoria. They were so rude and looking at me like I was gonna rob them,they made me feel so uncomfortable and for that reason I'm switching to chase. I wish ik knew the rude ass girls name who was unprofessional af
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July 2023 by Artour A.
Bad service, huge line and they keep two tellers only. 3-4 others are standing behind teller line, talking and they don't really care about customers
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June 2023 by Mirella Flores
Really rude tellers except Edith!
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February 2023 by Cesar M.
This location is in a good spot. No homeless no drug addicted people standing around you as you use the atm. Here you can feel safe and know you're not gonna get robbed while using the atm.
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February 2023 by Ariel M.
Talk about the lack of being personable. Went in for a new debit card and the banker presumably comments that they don't give temporary cards anymore and that I can get a new card on my phone. While the person helped me find where the mobile app provides the option to get a new card, I was left feeling like I was inconveniencing this banker. She came off abrupt and as if I was wasting her time.Clearly, this Wells Fargo is not about customer service or kindness. Excuse me for inconveniencing you Banker for you having to do your job. In fact, this is not the first Wells Fargo where I had a bad experience with an employee. I guess they don't need me as a customer, clearly I don't matter.
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October 2022 by Steeve
Went in for a one time simple bank statement copy request that I needed. Workers at this location not friendly and made a big deal out of it. Very strange. 2 stars because they printed it.
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August 2022 by Autumn D
I am unclear why the humans at this facility are so unhappy. Management perhaps? The security guard has been kind, a teller for the most part 95% of our experiences have been negative. Not that is is relevant but we are an LLC with over 300 locations. You would expect they would want to show kindness to merchant accounts... right? Wrong. Know, entering this building you do not matter, your needs do not matter, your time does not matter. They want you to stand silent follow, Ventura County laws and get out. I personally, have not experienced such terrible customer service in banking over the past 30 years. I attempted to use a different location and home office discouraged the drive. When we can't use the night drop and are forced to go inside for change we do our best to be positive and kind to the tellers who clearly hate their jobs.
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July 2022 by T P.
Been going to this branch for decades. Never ever got bad service or slow service for a bank. Stephanie Borja the Relationship Manager would get a 10 star. Polite, knowledgeable and a real person who get it. Listened to me and got all my needs completed. All the cashiers are excellent too. Don't understand the negative reviews., it's the only bank to do business with in Simi Valley.
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July 2022 by Sam Marcarelli
This is now the 3rd time that I've had fraud committed against me by Wells Fargo in 15 years. Today the 2 closing tellers were the only ones there. After my check was deposited, and left the bank, another check was made out to cash listing it was my families business who made the withdrawal 5 minutes after leaving the branch and the check was cashed at this branch off sycamore and cochran. Someone's getting fired for this. Last one that did it to me was an assistant manager for about 12 years ago who opened multiple account in my name with fake signatures. Also going to cancel my accounts with them after 15 years. Crooks.
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July 2022 by Brett Carmichael
Got here to a packed building with people waiting inside. People start to wind the line infront of managers desk. He didn't like that so he kicked half the line outside. Elderly and handicapped were complaining and he did not seem to care. I recommend staying far away from this location.
