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December 2023 by Matthew P.
Venessa, Walmart's Team Lead on Christmas Eve, delivered a subpar customer service experience. Her lack of empathy and inefficiency during a crucial holiday period significantly worsened the overall shopping experience.
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November 2023 by Karen F.
Wow, just WOW!!! After receiving the most incredible customer service I felt compelled to review this Walmart. We needed to buy approximately 85 bags of red mulch to freshen up our landscaping. We rented a 6x9 U-Haul trailer and when we got to Walmart we couldn't find it in the Garden area where it usually is. We did found Mary, an kind and helpful employee, who promptly called for someone to see if they still had any mulch. Shortly thereafter, Kamaran, showed up and said they moved & packed up the mulch to make room for Christmas displays. However, he'd be glad to try and locate it. It was found completely wrapped on several pallets near automotive. Without giving it a second thought, Kamaran got a forklift, moved a half dozen other pallets that were blocking the mulch pallets, and drove it to our trailer. He then jumped into action loading our trailer!! Mary helped and even taped some bags before loading them as well! We were so shocked at how both Kamaran & Mary never once complained or said we couldn't buy it as it was wrapped and ready to go. They lifted and carried those bags, while making us feel appreciated the entire time. On top of this, when we went to pay, the price was adjusted to reflect a nice discount. Also of note, the gentleman greeter in a wheelchair near the Garden door was very pleasant, and a few other employees we happened to cross paths with all greeted us with a warm smile. I'll say it again, WOW! Please give this Walmart a try. And BTW, they have just set up a pretty nice holiday section fully stocked with wonderful items. A+++++++++
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September 2023 by Joshua D.
I actually used to like this place, or at least as much as one can like a WalMart. I refuse to use self-checkout, as I don't like the idea of greedy companies taking jobs away from real humans. Unfortunately, the last 5 times I've been here there were no cashiers available at all. There are employees standing at the door doing nothing other than being annoying and getting in the way, of course. So obviously this WalMart has decided to prioritize scrutinizing and annoying customers over actual basic customer service. Even though I drive right past this place everyday, I will no longer shop there.
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September 2023 by N G.
Customer service refuses to accept returns of large items. They said they don't have room for them. Return policy not being followed. Bet this has happened a lot
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August 2023 by Colin G.
Discrimination and profiling by Allen! 6'5" middle eastern fellow who is the rudest person I have ever encountered, asset protection allen! I am writing to express my deep disappointment with the shopping experience I recently encountered at your store. On 8/24, at approximately 10:50 p.m., I visited your establishment to complete my purchase. However, I was met with an unexpected and highly unpleasant incident that left me dissatisfied with the level of service provided.As I proceeded to the checkout counter, I heard the announcement that the store would be closing soon. While en route, I casually stopped by the body wash aisle to quickly select two items. To my surprise, a tall individual approached me hastily and with a confrontational demeanor, using a derogatory and loud tone to question my presence in the aisle. He aggressively instructed me to proceed to the front of the store and leave immediately, reiterating that the store had been announced as closed."what are you doing, get out". Unsettled by this encounter, I respectfully asked the individual to refrain from using such an aggressive tone and to treat me with basic respect. He identified himself as Allen, initially claiming to be the store manager but later stating his association with asset protection. However, when I requested his credentials, he refused to provide any and simply reiterated his instruction to leave, suggesting that I file a complaint on Walmart.com for further assistance.Feeling disheartened by this encounter, I decided to abandon my intended purchase and join my fiancée, who was already in the checkout line. While waiting, I interacted with a "lead" named Brenda. Regrettably, her lack of empathy was evident as she suggested contacting Raquel, the store manager, who apparently would only be available the following morning.I must express my deep concern regarding this entire experience. It is profoundly disappointing to entertain the notion that I might have been unfairly targeted based on my race, as Allen's aggressive approach suggests. While I acknowledge that individual experiences may not reflect the overall ethos of Walmart, it is essential to address any potential incidents of profiling and discrimination in order to maintain a fair and inclusive environment for all customers.To seek a resolution to this matter, I kindly request a thorough review and investigation of the incident. I have already taken allen's advice and filed a complaint on Walmart.com, but I believe that direct communication with the appropriate department is necessary to ensure a fair and satisfactory resolution.Thank you for your immediate attention to this matter. I trust that you will handle this complaint with the utmost professionalism and diligently work towards preventing similar incidents in the future. I look forward to your prompt response and resolution of this issue.
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August 2023 by Barbara S.
Went in to Walmart customer service today. I had ordered a bulk pack of Hershey kisses online, which was shipped from New Jersey to California in this extreme summer heat. In spite of a thawed ice pack included in the package, the shipment, and chocolates arrived destroyed and melted. Gwen, (with customer service,) after refunding the transaction, suggested a wholesaler in the area where I can purchase bulk candy items locally. She saved the day for me. Thank you Gwen!
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June 2023 by Bill A.
This is an odd Walmart, which is saying something because this is Walmart. The store itself has a decent selection, albeit with an odd layout that isn't very intuitive. But I've never been to any store where there is a person standing next to you the entire time you use the self checkout, and then you have to present them with a copy of your receipt so that they can confirm that they saw you load the same items into your bag a second time AND to verify that you didn't lie about the number of $0.10 recyclable bags you used. I can appreciate the need for security, but this just seemed a bit excessive.The one major upside...they have a pretty decent liquor selection and their juice is a fraction of the price of the BevMo next door to them. So if you're like me and you like your alcohol to be reasonably priced, this is definitely a decent spot to check out if you're in the greater West Los Angeles Avenue area of the greater Simi Valley metroplex.
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April 2023 by Jessica H.
My elderly, cancer patient mother was robbed yesterday at the self checkout for almost $2,000. (Wednesday 4-19-23 at 11:37 am) by two gypsies. Two gypsies approached her as she was paying at the self checkout. One pretending to not speak English and the other approaching on the other side explaining that the lady behind her needs help and doesn't speak English. They steal the debit card right out of the machine while you're distracted and your cash while you're purse and wallet is open. When we called her bank this morning the gypsies had already changed the phone number associated with the account so we had to go into a branch and the banker was already aware of the scam. He explained it to us and my poor, sweet mom was shocked when she realized yeah. That's exactly what happened. She was a mark. Bank of America is aware of the gypsies scam but Walmart isn't. Not sure how that's possible? I've called Walmart to make them aware several times today trying to speak to a manager but haven't received anything remotely like decent customer service. I thought Walmart had high tech security cameras over the self checkout area? Maybe that's not true at the Simi location? As a PSA the banker at Bank of America let us know that the gypsies have moved into the New Bury Park area and have been pulling this scam for weeks at Walmart locations. They target people that are well dressed, have a designer bag, essentially people who appear to have money to steal. His advice was to avoid Walmart altogether and go to Target because the gypsies haven't hit Target stores. Target is a superior store anyway. I'd rather spend a few extra bucks than get robbed. Do something Walmart. Don't let your customers get robbed on your premises. Disgraceful.
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April 2023 by Adam S.
This is quite literally the worst Walmart I've ever been to. The workers here are all rude, the managers and supervisors are rude, the self checkout people are the worst. They never have more than one regular checkout open so there's constantly long lines even at self checkout. I don't know what the hiring manager is doing here but they are not doing a great job in their selection. Things are constantly priced incorrectly and put in the wrong place. The workers get mad at the customer when we try to get it corrected at self checkout, and they refuse to follow Walmart policy when it comes to correcting the prices, you basically have to argue every single time. If you need something that's locked up, you'll end up waiting for 15-20 minutes or going to customer service to let them know that you're waiting over there, and then wait some more. They'll get annoyed that you need to get the item as well and give you an attitude. Even asking where an item is will get you an attitude. The customer service here is the worst.
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January 2023 by Ejmin O.
This place is awesome walked in after work to get couple of things I forgot the woman's name that works here also the guys name they both took the time to show me where the item was that I was looking for very friendly outgoing and offered me help with an awesome attitude
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November 2022 by John M.
Two & a half (2 1/2) hour wait for an oil change. Only 1 person doing the work and a "safety person" required by osha. The "safety guy" out today. Anyone can be substituted for safety, because it doesn't take much to get help. Poor management
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October 2022 by Travis D.
5 Stars for the auto service center! TPMS sensor replaced for $28! That included diagnosing which tire sensor it was & relearning the sensors after. Big Brand Tires quoted me around $250 to do the same job. Great prices on all their auto services at Wal Mart.
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September 2022 by John H.
Had to find a few things not available at the local Neighborhood Market near us, so went here and found what we needed. The shelves were pretty full for the most part and some harder to find items were even present; this made for a successful trip. Chaos still reigned supreme in the aisles, dodging stockers, desperate shoppers, and such; it was like almost normal again. Even Walmart has had to raise their prices quite a bit, but it seems to be slightly less here than at other area stores. We were able to fill our cart with the goods we came for; the cost was not quite double that of a couple of years ago, ain't life funny.
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August 2022 by Frequent Traveler
NO ONE SHOWED UP AT BABY FOOD SECTION. I LEFT AFTER 20 MINUTES WAITING
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July 2022 by Kátia M.
Five stars just for the photo on display right now w all the trash on the restroom floor
