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May 2024 by Sara Wolfson
David is the best! I needed a new phone and he helped me find the option that best fit into my budget. He explained everything in a way that was easy to understand. This was awesome since I usually struggle to understand the different fees, plus the terms and conditions. I definitely recommend this location!
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May 2024 by Zack Langlois
David was very helpful!
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May 2024 by Mackenzie Davis
My boyfriend and I went in to this location to add me to his account. Saying Jay and David went above and beyond to help us is an understatement. They spent hours of their time finding the best plan, switching account types, upgrading our phones, and resolving any issues that we had. They even went out of their way with preventative measures on the backend to ensure the smoothest transition. We were so grateful that Jay and David were there to help and couldn’t have asked for a better experience. Give them a raise or something because they truly deserve it. Thank you both!!
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May 2024 by Mohsen Rahim
The store
was close 6.pm. early than they should.. that store not a corporate store the owner doesn't have any customers skills.. all they try to do selling you stuff you never ask . and they add fees ! I wonder where the customer service from Verizon!! that store charges me for activation I never agree .. they try to push selling you some phone not really good . corporate should know about .. huy plp. don't get fath in fake reviews... go to the corporate store way better
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May 2024 by Cindy Matern
Mark was very helpful, effective and knowledgeable.
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April 2024 by Mark English
The employees there were great and helped me get exactly what I needed
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March 2024 by Michael Gepson
Sharon at this location was an incredible customer service rep.
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March 2024 by Brandy V.
Ended up coming here after the actual Verizon store had to close for the day due to a facilities issue. Richard helped me with an upgrade and adding a smartwatch. When he was done he handed both items to me sealed in the box I asked if I would leave my trade in phone with him after the transfer was done he told me to do it at home since it was going to take over an hour. I was confused why he didn't at least make sure the activation was complete but figured he had a point. When he said the total I questioned if it was just for the taxes since the total was high, he said yes . After i swiped my card he said he emailed my receipt to me, didn't ask me if u wanted it in that moment and due to the activation of my new phone I was unable to see the receipt that was emailed to me until after I went home and set up my phone. I saw that he charged me two set up& go fees equaling $65. I called the store and asked what was included in the set up & go service and he said "activating the phone, the set up, and transfer of data." I informed him that he had helped me a little over an hour ago and none of that was done for me but I was charged for it and he proceeded to argue and cut me off and say that he didn't have to do those things and that I was getting upset for no reason. He said he activated the phone on his end and let me know the transfer was going to take a while and I decided to do it in my own. And he's right but he didn't mention was that I was getting charged for HIM to do it not for me to do it myself. He charged me for services without my knowledge which is stealing. He should be ashamed of himself and should be fired immediately. Should have drove out of town to another Verizon store or just gone to Best Buy. Don't go here, they'll rip you off.
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February 2024 by Tammy O'Toole
Marc did an excellent job explaining things about the phone and the trade in on my old phone.
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January 2024 by Leona Graves
I asked to disconnect an old account when I upgraded. I was told they would. I have been charged two months in a row for the old account. I contacted Verizon and they told me there was nothing that could be done but that they could disconnect the account moving forward. When asking for a refund, I was patronized with “I do believe in you it is just we cannot give a credit without any notes in the account as we also do have rules set.” So not only did they lie to me but they also stole over $200 from me and back up their theft with the notion that they didn’t make any note of my request. It’s cyclical theft and completely unfair. I am considering changing phone companies now as a result.Update: thank you for your expediency in response. I have contacted Verizon already who opened a ticket looking into the matter. Either way, I was not informed that all my cloud data would be deleted upon cancelling the old line. Since it has only ever been me on the account, it was reiterated I would continue to have access to my cloud including all my old photos and videos. I have tried accessing them via computers and it has never worked. So now I cannot cancel the old line because Verizon has limited my access to my cloud. I am being charged an additional $150 per month because of technical errors. And I was not informed in person about the cloud data deletion, either. The ticket request has already been made so I am not sure how contacting a separate entity via email will do anything additional from here.
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December 2023 by Kayla Pickett
Ryan & Angel at this location made my time a breeze! My phone stopped working & I walked out paying less than what I would have fixed my old phone for with an upgrade! Very awesome experience and they didn’t mind my 2 year old being a bit adventurous. Would recommend this location, as unfortunately, other locations haven’t been quite as accommodating. Overall best phone company experience I’ve had.
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December 2023 by Julie Michel
Ryan helped set everything up and he was awesome
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December 2023 by Christina Tonkin
Angel was a great help and provided service above and beyond
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December 2023 by Bill Cope
The young lady that help me today was extremely helpful with explaining everything I needed to know about the product I was purchasing. She took her time and was very thorough. Very pleased ?
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December 2023 by Bernard R
Very patient, knowledgeable and able to answer questions!
