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March 2024 by Lynda Gumaskas
I am giving the store a 10 rating as an excellent score for the fact that not only is your customer service, top-notch, and very professional, but every time I come in here, they greet me with the smile are very informative as to how I should ship things and let me know what’s the best options When I’m working with them, I also enjoyed the fact that they take my Amazon products for returns, they have a full supply of items I could use such as boxes for shipping ,tape, envelopes, pens, markers, and different size of boxes. they also help me understand the differences of how to ship, and which would be the best way for me to do so, I enjoy coming to the store very much because they make me feel comfortable with their answers, they help me understand what I’m doing, and they explain to me when my package will get there, and how it will be shipped. the customer service is exceptional, and I highly recommend this store to anybody here in the city of Simi Valley,I believe this family that is running. The store is an asset to the UPS company, and I believe that they are going to be an asset to the city of Simi Valley as well, always friendly, always informative, and always willing to help, I will continue to use them with confidence, knowing that I’ve come to the right place.
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March 2024 by Siddhi Nayyar
Great service, the staff is very friendly and always greets with the smile. Will definitely go again for all my shipping needs.
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March 2024 by Astha Sharma
I recently visited to this UPS store for shippingmy visa documents and I was thoroughly impressed with the service and overall experience. From the moment I walked in,the staff greeted me warmly and were incredibly helpful throughout the entire process.What stood out to me the most was the efficiency of the operation. The staff members were knowledgeable and assisted me in selecting the best shipping method for my needs.Overall, I highly recommend madera road location UPS store to anyone in need of shipping, printing or other related services. Their exceptional customer service and efficient operations make them my go to choice for all my shipping and packaging store.
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March 2024 by Hamit Khurana
Good Customer service
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March 2024 by Gaurav Seth
Very humble staff, quick service and very helpful with my package
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March 2024 by Divam Bhalla
Great service by the staff on back to back visits
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March 2024 by Rafael Bondoc
I've been a repeat customer of this particular location but tonight's experience with Abhi and Ghitika compelled me to write a review. They both juggled a non stop line while helping my family and I with a complicated and heavy shipment. They were calm and very understanding and walked us through the process to give us the best expectations for our packages. Even the rough estimate of cost was accurate! This level of genuine friendliness and composure in a packed store is honestly refreshing and a welcome service that I only wish was common in more frequented stores. Excellent job!
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January 2024 by Kripamaye Sadeiv Bhavani
During my recent visit to the store, I was very much impressed by a team of young, enthusiastic and courteous new owners. Their way of working and attending to their customers is commendable.Congratulations and good luck guys for your new venture.I highly recommend this store for all your shipping, packing and other office requirements.
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January 2024 by Upasana Channel
Very Clean store as compared to others in SIMI! Staff is super friendly and they asked me if I have AAA, which I did, and they added a discount for it. What a great customer service!
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December 2023 by Mahesh Kumar
Amazing services and very cooperative team working hard to give the best possible outcomes.
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December 2023 by raman mankotia
Very humble staff, I recommend to everyone to visit this store.
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December 2023 by Abhi Jit
Amazing customer service! The owners are very friendly and always go above and beyond. Highly recommended!!
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December 2023 by James Broderson
The best shipping store around. Always friendly staff. Lines move extremely fast.
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July 2023 by Center Stage newcome
The absolute worst customer service I have ever received from the UPS store, the guys rude, arrogant, and extremely uncooperative stay away from this business
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March 2023 by Angela Y.
If it wasn't for Hannah helping me in my time of need, I don't know what I would have done. I just needed a document printed and the owner made me email them. It wasn't showing up in their end so I sent a second time. It still wasn't showing up. After 8 minutes of standing and the owner helped everyone else, he went and stayed in the back. Didn't offer any further help to me. Hannah suggested I just print it off the PC they had available. Done..just like that. Shame on the owner for his horrible customer service skills.
