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September 2024 by Risa Hernandez
Fast -Friendly service
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September 2024 by David conboy
This time around it didn't take 4 1/2 hrs to change my oil (1st it wasn't done)
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August 2024 by JP JanSky
I've had my car serviced twice now, and very satisfied with the experience! They did a full inspection on the car, for free, when I was in the process of purchasing it from CarMax in 2023. I was able to take that report to CarMax to get some of the maintenance done for free. For the continued maintenance some 10 months later, they let me know all the maintenance items that were recommended. Though the manufacturer recommendations might be "overkill" when it comes to maintenance, I know that and I was able to prioritize what needed to be done and they gave me a discount when I asked for it. The shuttle service is great. Happy customer!
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April 2024 by G Bloom
I have used Simi Toyota for years whenever we drive back to California. They are always great to work with and try hard to take care of you. Manish in service was outstanding.
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March 2024 by Cindi Hunt
Very helpful
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March 2024 by Jeff B
We paid $377 for a Multipoint Safety Inspection for our 2004 Toyota Sienna that was mostly useless - impossible to tell what maintenance we should do first. Many of the components showed no status at all, just a meaningless note: "Guest will take care of. When my wife dropped off the van they would need about 4 hours, but it turned into 3 DAYS. Basically the only useful thing they did was change the oil.Meanwhile, we've gotten prompt and USEFUL information from the same Multipoint Safety Inspection at Thousand Oaks Toyota. When we explained this, Manish basically told us they needed MORE money and time to find out what fixes are priority. And he said that I should have been there to get this information. That shouldn't be necessary at all - the report should show the information we paid for.This was a waste of our time and money. It would have been a better use of our time and money to get the BASIC service Toyota did at a Jiffy Lube or Walmart.
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February 2024 by Matt Simms
Quality service and good customer service
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December 2023 by Bryan R.
If you need a Toyota go to Simi Valley Toyota and look for Issac O' Farrill!!! I have never bought a Toyota because the dealers I have been to in the past always had crazy mark ups or just Super rude employees. This dealer however was a complete opposite I came in to kill some time on my lunch and Issac came out right away to help me I told him I was on lunch and just looking most sales guys would of just walked away at that point but Issac didn't he took his time to show me around and talk to me about upcoming deals. I agreed to come back the following weekend and Issac never lost contact with me. He sent me all the deals and information on the Tacoma I wanted. no other sales man had done that. I came in that following weekend and everything went smooth as butter super glad I came here and super glad that I met Issac he was honest about everything and never pushy. To me that means everything!! We will be returning customers that's for sure! A+ 10/10 Thank you loving the new Taco!!
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December 2023 by Brittany M.
Leo was awesome during the car buying process. I went in thinking about just looking at prices and vehicles but left with a 2024 tundra! I love it! Highly recommend
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December 2023 by Joe Z.
I decided to join the Toyota family and buy a Camry. I feel so domesticated letting go my BMW for a family sedan, but such is life. I don't really have patience for the whole car buying process, so I did my research prior to buying the car with the hopes it would help expedite the process.Vehicle appraisal and trade - Nicki Sawhill was my first contact . I Appreciate her up front transparency with my trade- In and quick responses to all my email inquires . We were right there with what I wanted for my car and what they were offering. KBB value was good enough for what I wanted.Sales- My sales guy was Leo Negrete. Leo was great from start to finish. Leo patiently answered all my questions and made me comfortable during the whole negotiation. I appreciate that he set up all my apps and went over all the gadgets until I was comfortable. Finance- Paul was my finance contact and made the whole paper signing easy and fast .We went over all the add ons and he thoroughly went over all the different prices and options. I loved that he broke down all the numbers and guided me through the differences between getting financed with Toyota or my Credit Union. At the end of the day after dealing with many Toyota dealerships Simi Valley is where I found the car and deal I wanted. Not too many places have the blackout shadow package I was looking for , but Simi Toyota came through and had it in stock. I am going to miss my car ( I love you Betsy) Thanks for all the memories. But I am excited to make new memories with my new Camry ( Hi Jasmine) welcome aboard.
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November 2023 by Paul C.
Was looking for the car of my dreams got in touch with Rigoberto R. Online got back to me as soon as he got what I was looking for.He was very helpful and answered all my questions and got me a great deal had to pull the trigger,now I'm enjoying my new 2023 4Runner TRD pro. Thanks Rigo and everyone at Simi Vally Toyota definitely will recommend
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November 2023 by Janice E.
Joe B. went above and beyond to help us purchase our Nissan Rogue. His explanations and review of car were ever so helpful. All car dealers should be as good and thorough as he was.J & M Ennis
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October 2023 by Ms. T.
Dear Simi Valley Toyota, I would like to express our sincerest appreciation for the outstanding customer service we received from Joe Black and his team during our recent car purchase of a 2024 Toyota Camry XSE V6. The entire experience was remarkably pleasant and made the transaction extremely easy for us.From the moment we stepped into your showroom, we were greeted warmly by your friendly staff. Joe in particular, was attentive to our needs, patiently answering our questions, and ensuring that we had all the information we required to make an informed decision. His professionalism and dedication to customer satisfaction truly sets him apart.Moreover, I was impressed by the seamless and hassle-free purchasing process. Your team took care of all the necessary paperwork efficiently, alleviating any concerns or confusion that often accompany large transactions. This attention to detail and organization exhibited by your staff made us feel at ease throughout the whole process.Overall, I cannot thank you enough for providing such exceptional customer service throughout our car-buying experience. Your dealership has created a positive and welcoming environment that stands out among competitors. My family and I will gladly recommend your dealership to my family, friends, and colleagues who are looking for a pleasant and hassle-free car-buying experience.Once again, thank you Joe Black for making our purchase a stress-free and enjoyable transaction. Please extend our gratitude to Joe and the entire staff for their exceptional commitment to customer satisfaction.
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September 2023 by Becky Grantham
Excellent service on my car.
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September 2023 by Joseph M.
July 2023 i walked in to their lot to check 2023 Tacoma 4x4 TRD Off Road. Sean and Mike gave me an AMAZING deal. I dropped the ball on it, thought my agent from other dealership can match it... Sean is very consistent updating me on inventory. I came back and drove the truck out. Thanks to Sean, Mike, and Mario to make it happened. And they deserve promotion. Overall Toyota Simi Valley, buyer experience and customer service is 10/10.
