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June 2024 by Craig Berg
Great staff, but some treats seemed a bit pricey
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June 2024 by Teresa Blackwelder
My favorite store when I lived in thousand oaks CA, I wish I was there for there 40 anniversary. They had the perfect cat cat collar for my oversized cat , I forgot to buy it , can't find them anywhere else.
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June 2024 by Evil PlushMonster
TW: my dog died
I was a regular customer of Teresa's feed and pet and used to trust that they would sell me safe products and would not carry anything that could hurt my dog. I found out the hard way.
I had purchased the red barn rolled dog food for my dogs because it was a good price and they didn't have any recalls. I cut it up into little pieces that were bite-size and fed my dogs and walked out of the room to go take care of some chores. I came back a little while later and found my dog collapsed dead on the floor. I rushed him to the veterinarian down the street and they were unable to resuscitate him and when they did the autopsy they found that the dog food that I had given him had clogged up his throat like wet sawdust and choked him to death. The Vet stated that was the direct cause of his death. He had been totally healthy with no issues prior to this incident. I called the red barn company and let them know what happened. They told me they were going to open an investigation on what happened to my Dog and let me know that they would call me if they needed information from my veterinarian. No one ever called me back. No one ever called my vet, they didn't even ask who it was. When I went to Teresa's feed and pet and let the manager know that that particular dog food had been direct cause of death for my service dog not only did they have nothing to say for what had happened except for they were sorry and did not let me know that that product was part of their company.
It has over been over a year. I have heard nothing from their legal department. I have received no compensation for the death of my service dog and I will never ever ever shop here or recommend this store to anyone. They still have the red barn, rolled dog food products on the shelf and continue to sell it to this day and do not warn people that specific breeds are not safe to eat this food. Not only is this disgustingly irresponsible, but they are directly responsible for the death of my service dog. I will never forgive this chain. The people that purchased them from the original owner have no souls, do not buy from this company. They do not care what happens to your pet anymore. This sent me straight back to Petsmart. I will buy food from them, there is no way to make up for the loss of my best friend. And you people should be ashamed of yourself for selling unsafe products and not letting people know that there could be issues with what you are selling them. Absolutely disgusting.
*corrected for accuracy.
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June 2024 by William Nethercott
Our go-to place for ALL of our pets, including pigeons, chickens, dogs, bunnies...and all cage and bedding supplies they need!
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May 2024 by Ted Diggins
Very well established, knowledgeable business. Great prices.
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April 2024 by Uhhrgur Johdnnf
The staff are always nice and help you find what you need 10/10 this place is my go to for getting reptiles
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April 2024 by Alison Klink
It is a huge shame that they separate bonded guinea pigs just to make a sale.... They are herd animals and should be adopted together especially if they are an already bonded pair. If they had their animals best interests in mind, they would have been sold TOGETHER. This would be expected from Petsmart & Petco, but it's seriously disappointing coming from this store. Do better.
Also whoever is purchasing guinea pigs as single pets from pet stores, please educate yourselves and go to a rescue or shelter.
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April 2024 by Helen Sutton
Very friendly staff. Always willing to help you find the right items you need for your furry or feathered friend.
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March 2024 by Teri Garrison
Excellent customer service
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March 2024 by Johnny
Beware of the rat infestation. This was in my bag of feed.
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March 2024 by Chet Manley
My feed was 50% sawdust. Do not shop here.
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March 2024 by Daniel P.
Best place for my puppies. People are very nice and helpful. I love the rewards program there
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February 2024 by Amber D.
Our neighborhood goto pet store. Every employee there is super helpful and friendly! My dog LOVES going in and getting all the attention. ??❤️
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February 2024 by Kelly B
The other stores try, but the knowledgeable and engaging staff at Theresa's makes this a place every local pet owner should visit.
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February 2024 by D Roter
I always experience knowledgeable and friendly people who work there.
