Party City in Simi Valley is a popular destination for party supplies suitable for many occasions such as baby showers, birthdays, Halloween costume parties, and holiday events. Customers appreciate the wide variety of fun items available, with some discovering products they didn't know they needed. The store is well laid out, making shopping easier, and staff members are generally friendly, helpful, and able to answer questions. Many reviews highlight the excellent customer service, especially from employees like Gisselle and Holly, who are praised for their kindness and willingness to assist, even during busy times or challenging situations like cancellations. Holly, in particular, is commended for her understanding and flexible return policies, which foster customer loyalty. However, some customers have noted issues with wait times at checkout, as there is often only one cashier working while other employees are occupied with decorating or filling balloons. Despite this, the overall shopping experience is positive, with customers feeling valued and appreciated. Party City in Simi Valley is recommended for those seeking party supplies beyond what stores like Target offer, and its friendly, attentive staff helps ensure a pleasant shopping experience.
So many fun things to choose from. Shopping for baby shower items found things I didn't know I needed. Nice and friendly staff and good prices.
March 2023
Well laid out store. Employees were able to answer my questions. :? Found what I needed. It's not a long line to wait in for checkout.
March 2023
Came in a little overwhelmed to start preparing for an Engagement Party next month and Gisselle ( might have spelt it wrong) was such a Absolute Sweetheart and a Great Big Help! It's always a joy to be treated with kindness by people who actually love their job!!! Excellent customer service!!!!
