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December 2021 by Deb Acheson Berry
I sent an email regarding items missing from my order, but have not yet received a response.
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December 2020 by Abigail Colcay
I am waiting for an order placed on 11-30-2020. I have not received my order and did not receive email confirmation of my order at the time the order was placed. I am unable to log into my account despite having what I believe is the correct login and password, and do not get any reply when clicking the link to reset my password. No one answers the office phone and voicemail is full. Sent an email message this morning with no reply so far. Basically no way to contact this company about an order that was supposed to have been received last week. Am going to place a Yelp review if I do not get a response of some type by tomorrow and will put a hold on my CC charge.
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December 2019 by Vashti Verschoor
Small orders, large orders they all arrive perfectly packaged and within a few short days!! I'm very happy with OCPW!!
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April 2019 by Meghan Jones
I placed an order on Nov 13th and it still reflects as "processing". I have called multiple times and left voicemails and emailed multiple times, I have yet to get a response. It's like the company doesn't really exist.
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April 2019 by Ariel Meyers
I purchased a mat for a photo 9 days ago. It says in their shipping info that they get their products in the mail 24-48hrs from purchase. My order still shows it is "processing". I chose the shipping option of ground which was 7-10 business days. I planned ahead of time for an event that I was needing it for, expecting they would follow up on their end. It is looking I will be without. I emailed them days ago, called yesterday and now emailed them again today. I have yet to receive a response. I am extremely frustrated.
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March 2019 by Trevor G.
Definitely would not order here again. I placed an order a week and a half ago and it still has not shipped. Their FAQ page says it ships same day if ordered by 2PM, but here I am 10 days later with no indication that I'll ever receive what I ordered. I have sent 2 emails to them through their "Contact Us" portal and gotten no response. I have also tried calling 3 times and they never answer. My recommendation: Shop elsewhere!
