Lowe's ProServices is highly praised for its excellent customer service and helpful staff. Customers have highlighted employees like Alan in the Lumber Department, who goes above and beyond to assist with purchases, offer knowledgeable advice, and make the shopping experience efficient. Cesar in the garden center is also commended for finding a Christmas tree when supplies were low and offering a great price, demonstrating a willingness to help. Additionally, a friendly and attentive woman, whose name starts with J, provided outstanding service during a DIY project, making the experience enjoyable for families. Customers appreciate the clean stores, knowledgeable employees, and caring staff, which set Lowe’s apart from other stores. Many mention that staff genuinely care about customer satisfaction and are eager to assist, whether helping with product cuts, finding items, or offering advice. Some customers, who typically shop at competitors, now prefer Lowe’s for its better environment and service quality. Overall, Lowe's ProServices receives high praise for creating positive shopping experiences, with staff members like Gail and others contributing to a friendly, welcoming atmosphere that encourages repeat visits.
Hats off to Alan, Would like to commend Alan in Lumber Dept, For great Customer service! This gentleman is an assist to your organization,He went more than outta his way to insure that my ultimate satisfaction was taken care of, Really happy with everything, Bob from Simi Valley, Ca
December 2023
Needed help with lumber purchase and Alan in lumber was genuinely helpful and knowledgeable. This could have been a long ordeal with lost I had but he made it efficient. He also helped me cut some items to fit my car. Great customer service!
December 2023
Had a great experience this weekend shopping for a Christmas tree thanks to Cesar in the garden center. They were almost out of trees but he found us one and gave us a great price! I will definitely be returning to the store due to the amazing customer service and willingness to help us. Thank you Cesar!
