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July 2022 by Maria K.
To say that Jo Ann is the epitome of professionalism and courtesy is an understatement. She instantly takes initiative and responds, follows up, and gets the job done. She is knowledgeable, has an excellent understanding of the market and current trends, and provides practical advice in a respectful and professional manner. On top of that, she is friendly and a pleasure to work with. I have had the pleasure of using Jo Ann's services in real estate since 2008. I whole-heartedly recommend Jo Ann Poole for your real estate needs.
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February 2022 by Marsha Hughes
In the past decade, I have used Jo Ann Poole to sell five properties. There’s a reason people call her again and again, she knows her stuff! Jo Ann is a professional real estate broker and gets the job done. Fast, efficient and thorough in every detail - if you are buying a property or selling a home or just looking for real estate advice and information I would highly recommend Jo Ann Poole.
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February 2022 by Chris Hughes
Jo Ann helped us sell our home during the pandemic. She was fast, professional and on top of everything. She helped us prep for every step of the process and it went smooth. This wad the first time I have sold a house and I did not expect it to be so easy. That was all thanks to Jo Ann.
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February 2022 by Gary C.
My wife and I agree that you are the right person to sell and or help find and purchase a home. We found out the hard way that we better be ready to move when we list with you as the first home we listed sold in two days in a down market (we honestly thought it would take up to 6 months to sell the home) and bought this home on the first day you told us about it (in an up market). You also helped us with references for mortgages and escrow firms. You truly made this stressful experience as quick and painless as possible for us and we thank you for all your efforts.
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February 2022 by T B.
My elderly relatives decided to move out of state and needed to sell their home in the Wood Ranch community. We interviewed Jo Ann Poole and were impressed with her many years of experience and familiarity with the area, she lives in Wood Ranch! My relatives and I were comfortable and confident with her, selecting her as our Realtor was an easy decision. The home was opened for showing and we immediately received numerous offers including two that were well over the asking price! Escrow was opened the next business day! As with any real estate transaction there are issues and concerns that come up. Jo Ann was always available to take our calls/texts and answer any questions that we had as she guided us through the process. She was understanding and patient when explaining the details to my relatives. Escrow closed on time and my relatives have relocated to their new home. We would not hesitate to use Jo Ann's services in the future.
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September 2021 by Philip B.
Jo Ann has been nothing but a pleasure to work with. She has managed our property in Simi Valley my wife and I have been living in for the past 4 years and she is definitely someone you want on your team. She is always honest and efficient. Any problem we had during our time here she took care of it without hesitation. It's nice because I have lived in homes where I heard a lot of excuses why things can't get done even though it's the owners responsibility. Highly recommend working with her! Thank you Jo Ann for everything!!!
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August 2021 by Oliver Cuevas
Professional, hard working and always available. Highly recommend!
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November 2019 by Tessa K.
I have no understanding of why there is any bad reviews for Jo Ann. My husband and our two kids went the the selling of our house with her. She made this process so easy for us and took away all of our stresses. I would give her more that 5 stars if I could. No only is she a wonderful realtor, she is an amazing woman. HIGHLY recommend Jo Ann!!
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August 2019 by Adam G.
0 STARS! Fell victim to another one of Jo Ann Poole's scams. In mid June, me and my fiance were looking for a place to rent and found a small house presented by Jo Ann Poole of Keller Williams. This was our first time renting so the fact we found a realtor made us more comfortable, boy were we wrong. Said she is the property manager on behalf of the owners, so everything has to go through her. We see the home and like it and asked by Jo Ann if we have any pets, we have a blind 18 year old indoor cat. Jo Ann said she would ask the owners and will get back to us and said it shouldn't be a problem. If she said no we would have moved on. We also stated we needed to be out of our current place by June 28th, but the current tenant is not leaving until July 7th. We saw the home June 16th. Jo Ann got back to me a couple days later and said OUR CAT IS FINE. We agree to move forward and sign a lease. We were actually able to arrange and stay until July 7th since we really wanted the home. At this point Jo Ann has us drive over 30 miles on a Saturday to meet at her convenience. We signed a 1 year lease and handed her a cashiers check, Jo Ann was our best friend until this point. I did not hear from Jo Ann and realized I just signed documents and handed over a check to someone and did not receive any kind of paperwork in return. I briefly spoke to Jo Ann during this period other then her advising me to start making arrangements, change my address, add utilities and to get renters insurance and include the owners of the properties name, which is odd, but we did. I even sold my car in order for this move to happen. We did everything that we were asked. I did ask Jo Ann if the home would be cleaned when the current tenant leaves and she said NO, that I was more then welcome to hire someone myself. Close to the move in date, we get a call from Jo Ann Saturday night June 29th after 9P.M. (1 day after we were supposed to be out) stating the owners simply changed their minds and we cannot bring our cat and she is sorry. Is this a Joke! Is this even legal! Turns out after signing the documents, the owners never signed them or Jo Ann did not have them sign. Whatever the reason I will never know. How can you have someone sign a lease and tell them to make arrangements and 2 weeks later just a couple days before moving, sorry you can't move in. I explained this to Jo Ann and of course did not care, only to say these things happen. Apparently the owners live separately in different states which is why it took 2 weeks to get an answer I already had, guess that's my problem. But wait, didn't Jo Ann say our cat was okay! Something smells fishy. What happens next is simply appalling. Frustrated and trapped thanks to Jo Ann, at this point I am in disbelief. I am basically begging Jo Ann to please reconsider and contact the owners to let us move in. Said she would ask, and I even wrote a letter to have her pass along in hopes they change their mind. Jo Ann responded less then an hour saying NO. Then said the owners are removing the listing and no longer renting, makes sense. Jo Ann of course didn't care and said to stop asking, the answer is NO. Nothing I said mattered. Jo Ann calls me back and asks to 3way call my fiance, thinking she has good news. Only to say she has other rental properties that are not anywhere near an area that fits us and not available til August, okay. We needed to be out June 28th, you knew this Jo Ann. These properties were all presented my her, she of course did not bother to even look for something that suited our needs, only benefit herself after screwing us over. The funny thing is she actually felt she was helping, that's how Jo Ann works. I kept stressing my cat has medical issues and most likely does not have long to live, my baby is everything to me and I would never leave her behind no matter what. Jo Ann suggested that I put her down. Not surprised. She did mention in the beginning her daughter is estranged, wonder why. So after a month of looking for somewhere to live and 2 weeks