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December 2023 by Zach Davis
SCAM!Offer to have you try their product with no commitment to buy - but they send you a bill anyway and then make threats if you dont pay! 100/10 would not recommend!
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December 2023 by Tessa Resko
Salespeople are incredibly pushy and persistent. When I reiterated that we were not interested, the salesman stated "You are giving me more no's than my wife did last night." Not only is that incredibly inappropriate, negging is not the most effective way to gain sales. If we weren't interested before, we certainly aren't now. We have no interest in working with a company that allows its sales people to be so wildly misogynistic.
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August 2023 by 603 Parts sales
DONT BUY FROM THIS PLACE. con artists.
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July 2023 by Joel Johnson
DO NOT USE THIS COMPANY!!!I have literally had the worst sales experience with this company. Very unprofessional!I had my suspicions when buying some portable work lights. They described them as a wonder light that was the best thing ever. After receiving them, I realized that they were the same light that our local Napa sells for a third of the cost. You can find them on Amazon for a sixth of the cost. That was my fault for not doing research and for taking the salesman's word for it.Then, over the past several weeks, I have received 2 additional sales calls for products.The first sales person flat out hung up on me after I told them "no" when I was asked if I would buy thousands of dollars worth of a product. I told them I couldn't justify the expense because it was too late in our budget cycle. I then called the office back and told the company to place us on their do not call list.The second sales person called earlier today (7/10/23), after the do not call list request. I let him know that we had been placed on the do not call list. He said he didn't know about that, but then continued to try a talk sales. He brought up the work lights that we purchased earlier this year. I told him they were good lights, but that they were entirely too expensive compared to other vendors. He told me I was "comparing apples to oranges." I told him I did research and they were the same product, down to the same model number. He said, "agree to disagree." I'll admit, I'm not the brightest crayon in the box, but I can read a model number. I told him we were done and to never call again.I'll leave with this, there are a lot better companies out there with way better product choices and way better customer care.Again, DO NOT USE THIS COMPANY!!!
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July 2023 by Joel J.
Terrible, pushy sales people. Even got hung up on when they called me! Then, I had another sales person insult my intelligence saying that I was "comparing apples to oranges" on a product that we could find for much less from other vendors. I told him that I compared exact model numbers. He told me that we would have to "agree to disagree." He didn't even offer an explanation of why he disagreed with me. It surely wasn't based on market research because he would have found the exact price issues I did with a simple online search. Would give 0 stars if possible
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July 2023 by Gloyd Neilson
this company is a SCAM, they only call people with good credit and then they lie to you about their products, they send the wrong products, they dont include the shipping costs, nor will they supply a return shipping address, they refuse to answer the phone so you can get a shipping address, then they try to ruin your credit unless you pay the ridiculous price they want with their overpriced products that they lied about in the beginning. After months of leaving messages and calling, i finally got a hold of someone, he confirmed that it was a scam and that i was the victim, he laugh and though it was funny. These people are arrogant, unreasonable, dishonest, misleading etc. DO NOT ANSWER THEIR CALLS. THEY ARE PROFFESSIONAL SCAM ARTISTS selling mediocre overpriced products. They operate under different names to throw you off, one of the names is Ace tool company. Do not be fooled by these people who will extort you for money to ruin your credit.
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June 2023 by claudia neilson
this company is a scam. They bill people without sending the product. There is no one to get in contact with. Total SCAM!! 0 stars
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June 2023 by Tom Bowie
I’ve come to think that “Golden West Industrial Supply” is a company more annoying than Nigerian Scammers and about as honest.
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June 2023 by george casto
They will send you items you don't want then won't return them.
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February 2023 by Dominique Scurlock
Worked there as the only black employee as a white make used the N word on a daily basis and a lot I brought it up to management and it continued without punishment to the point I didn’t feel safe or comfortable showing up when expressed to management they let me go. I also was told as an excuse to why he won’t stop is well his wife’s black and he doesn’t know he’s not black and for the longest time I didn’t know I wasn’t black by my manager Eric. This being said to the face of the only black employee. Belittling the situation suggesting it’s cool it’s cool. Sweeping it under the rug.
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December 2022 by Richard D
DON'T USE THIS COMPANY!! Service is horrible, and they will never stop calling you. I've asked over a dozen time to be taken off their call list, and it's still happening.
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August 2021 by Sheri Smith
High Quality products. Fast shipping. Friendly service. I highly recommend Golden west?
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May 2021 by Mike Parmentier
I was told by a sales representative that I was going to be sent "at no cost to me" a "sample" pack of all 4 of their cart cleaning products. What a deal, I'd love to try the products out and see what works.......3 weeks after this phone call, I received an invoice for ~$160, which struck me as odd. Why am I getting charged $160 dollars for something that was told was going to be no cost to me??? When I called Golden West after receiving this invoice, I was directed to my sales rep's boss. He insisted that this isn't a good business deal and he was sorry, and so forth. He only offered to credit me $60.......are you kidding me?? YOUR employee messed this up and now I'm paying for it??? Needless to say, this problem was never fully resolved and I refuse to do business with a company that lies to their customers.
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December 2019 by Ben Singley
Had a sales rep cold call me about a product they sold, and said we weren't interested in purchase at this point, but I was willing to DEMO the unit so we could consider it for future budgets. They said they'd email me details and then we'd talk about the demo. No email, but the product got shipped to me along with the invoice for payment. The date on the PO was over a week from the time I received it, and the PO stated "No returns after 30 days", so I effectively had around 2 weeks to evaluate the product. No return info included with the shipment. Their listed email doesn't work, so I called to verify the return process, and got someone surprised we were returning, as it was sent as a purchase, not a demo. Got passed around, and then told I'd get an email/call back. Never got that. I finally had to package up the product and send it back with a delivery confirmation requested so they didn't try to say we went past the 30 days and push for payment. Didn't leave a great taste in my mouth.
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September 2019 by Kyle F.
Ashlynn helped me get all the supplies I needed and provided excellent customer service and prompt shipping. Great company to deal with
