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October 2023 by Mike C.
Spent a good hour shopping this morning. I loaded a cart with about 14 2x4's that I picked out from the stack of studs they had. Loaded a couple sheets of plywood, and threw a couple boxes of screws in for my weekend project. Moved the cart out of the way of an employee who was restocking wood, and I headed over a couple of isles to grab a saw blade and liquid nails (last items on my list). Came back to where I left the cart, and it was gone. Looked up the isle, and there it was. Plywood and screws still on it but 2x4's gone... tossed back where they came from. Saw the employee who was stacking wood and asked if he unloaded my cart. "Aww, yeah, sorry boss," and he kept walking. No, "Oh, sorry, let me finish this other thing and I'll help you load them back on your cart." Nothing! I've had loaded carts like this before and never had this problem. I would drag the cart with me, but the isles are too narrow and packed with people, and there's too much merchandise down the register isles. So I usually leave it, grab my other items and grab the cart before check out. I don't go to this Home Depot often, but I've kind of had enough of this place.
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October 2023 by Sandra C.
My husband was in Home Depot before 11 this morning. When he went to check out the lady told him the line was behind him so he stood behind the gentleman waiting. After she finished with him and my husband went to the register she closed it and started counting her drawer. She pointed to the next line which had over a dozen people. She could of done that before she made him wait!! He left a large basket of wood and other supplies and told her she could put it away.What has happened to your customer service??? You used to be better than Oxnard, no more.
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September 2023 by Bruce L.
Curbside service not good I'm waited 15min nobody show up have to get myself in store wasted my time here
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September 2023 by Glen P.
Very shady sales tactic. Absolutely do not recommend their kitchen cabinet sales & installation. Please don't get manipulated by their sales representative. You are much better off using a real professional cabinet maker and save yourself the misery of making a bad decision.
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August 2023 by John E.
Dismal service complete apathy Disappointment again why do i expect decent customer service and just get subpar where is the quality
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June 2023 by Terry F.
Went in today to get some paint samples made and the paint counter employees were great. Got in and out pretty quick and the prices were fair. Overall a good Home Depot. i have been a customer for years and never had a bad experience.
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March 2023 by Natassia M.
Awesome experience today! Everyone was helpful and acknowledged me right away. Happy to live in Simi Valley and have this Home Depot in my local neighborhood!Andy in paint, Omar in heating, Katrina in kitchen and Henry in the front were awesome!
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March 2023 by Robert R.
I bought a $10,000 indoor counter top 2 years ago and a $10,000 outdoor counter top 1 year ago. Both had installation issues and neither have been fixed. The indoor kitchen counter top had one section where they did a completely different edging then the rest of the counter tops. It has been inspected over 5 times by over 10 people. Each time we contact the office they would say someone else needs to do the inspection and send out someone new. The inspectors always confirmed the edging had to be redone. And they took tons of photos and videos and even facetimed some office manager during it. We got lots of promises they were going to fix it. But still nothing has been done. The outdoor bbq they installed an INDOOR granite that immediately started to turn yellow and brown. They admitted they provided and installed the incorrect type of granite and agreed to replace. But days before the demo and reinstall was to start they told me I had to remove all appliances, plumbing, electrical and the sink embedded in the granite myself or hire someone else to do it before they would do anything. So they cancelled. Since then I got a bid from a contractor to remove everything for HD at a cost of $2,500. And I would need a new sink since the existing sink will be destroyed during demo. A new sink is over $550. So HD expects me to spend over $3000 to help them fix their error. And no one at home depot will return my emails or calls. In person they tell me they can't talk about it or help me because it is a corporate issue above them. So now I have to file two claims with the Contractor State License Board. Seems silly that is what they want me to do.
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February 2023 by Maria B.
Thank you Foad and Ryan for your kind customer service . I had a past due return due to my lack of diligence and they made it work.I really appreciate your help!
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February 2023 by Matt S.
Came in the first time to get a screen door and I asked for help , then the employee barely helped me. I got the wrong screen door, I asked for twine to tie down my screen door, they didn't have any. Then I asked for help to tie it down and they didn't help. The employees were BS'ing didn't help. Went there a second time, it was better they actually helped me and were very polite. So it was going to be a 2 star I give it a 3. A lot of workers , that don't help.
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December 2022 by Manny S.
What I thought was going to be a small easy project turned into a medium size little nightmare. I was installing a kitchen faucet when one thing after another kept popping up. I went to Home Depot (Simi Valley) and Frank in plumbing department took care of me. He was able to answer my questions and made sure I bought exactly what I needed. Got home and took care of project with no issues. Thank you Frank
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November 2022 by Michael G.
Avoid this place. The protection plan they sell isn't worth the paper or promises it's built on. These incompetent staff has perfected the runaround and the insurance company collects the premiums without fixing or solving the most straightforward problem--order filters from the manufacturer (GE). Settings on the appliance indicated filter change required. Order a 3 pack of filters. All three didn't reset the settings. Received an ERR message when trying to dispense water. Two technicians arrived after many parts were delivered. No one has been able to fix this. The solution was to use a bypass to allow the water and ice to flow, without filtration. This goes against the purpose of having filtered water and ice. GE and Home Depot have not delivered on what was promised or offered at the point of sale. Will NEVER use this vendor or buy another GE product. BUYER BEWARE
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October 2022 by Ben B.
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October 2022 by Pattie S.
Make sure you ask what company Home Depot or other appliance places use if you buy the extra warranty. A complete nightmare. So far 4 so called experts come and proudly say they know what is broken. They fix it and then dies a few days later. Basically building me a new refrigerator instead of paying us out. One step away to take them to small claims. Home Depot where are you to help me? You sold to me!
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October 2022 by Nabil S.
I have been shopping Home Depot for 22 years and I have never experienced the blatant disrespect of an employee as I was at self check out who told me to make sure I scan all the items. When I asked him what's that supposed to mean and why would he say such a dumbass comment he replied with "Because I'm a dumbass and I say dumbass things". I couldn't believe why what was unfolding at 8 am on a Saturday morning. The employee wouldn't stop and I asked him to get the hell away from me and to go get his manager. As he turned he continued to make disrespectful comments to me and I became enraged at the blatant and utter disrespect he displayed towards me and when the manager came another employee (being nosy) attempted to "act tough" but I clearly saw by the way the situation was handled it was based on race and prejudice as the employee had no reason at all to approach me in the manner he did or the ridicule and insults that came out his mouth were not addressed or handled. I will never ever spend another dollar at Home Depot and I will be emailing and contacting corporate every week until I see to it this employee is removed from a customer service position because he is clearly untrained, unqualified, rude, blatantly disrespectful and has no regard for the position he serves!!!! Whites always stick together no matter if they are caught with the smoking gun as we see that's the case here. Hang on to the surveillance video Home Depot cause that's where you'll see your employee approach me upon checkout and hover over me and begin to disrespect me for absolutely no reason at all other than he's not mentally equipped for this position. I will be contacting an attorney and filing a formal complaint against the employee, the store manager Tammy and 1 other employee. This store sucks btw, always out of stock although on the website they say they have it, nobody ever helps you they just stand around in a circle talking to each other, items are never in stock and the employees here are in desperate need of training and customer service training. I wouldn't even leave 1 star but I can't leave this review without a minimum of 1. Im very disappointed and I will not let this blow over.