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March 2024 by Ken S.
Who doesn't love Costco!?! Great prices, even on gas! Easy return policy. Employees are always helpful. Worth the membership fees.
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March 2024 by Christina S.
Good deals as always but many of the staff members are rude at this particular location. I go weekly because it's Costco but I just don't understand how the staff gets away with being so rude. Who is training these people!? The people on the entry and exit are always great. The returns people are also ok. The cashiers and food court, it really depends. I've had some that smile and are friendly and many that barely acknowledge you. I appreciate their expediency but come on. You can acknowledge the person giving your store hundreds of dollars. The people at the cages are the worst of all. No patience or a customer service bone in their body. And I'm an average 40s person. I ain't slow! They just don't seem to care at all about the customer. The latest was a person named Jasmine. Incredibly dismissive. I've decided today I'll no longer default to Costco because this happens to be my local Costco. I realize Costco is a huge corporation, won't see this and will be fine without my business or recommendation. I hate leaving there feeling annoyed, so I'm just tired of it. Plus getting out of the parking lot is rough as others have said. It wasn't always this way with the staff so I really hope they get better. I love Costco deals. :(
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March 2024 by Eliza H.
We live in Northridge but this is our favorite Costco. Easy parking, never crazy parking, fast checkout. And the most amazing, friendly and helpful optical department!
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March 2024 by Shelly W.
Coming out of this Costco whether for gas or shopping, is a nightmare. Why they only have one exit for both is beyond me, it's bottleneck traffic every time.
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February 2024 by Maricela M.
I had a bad experience at Costco in Simi Valle on 2/24/2024 in the costumer service area, they ignore people, they are not capable of working with people and even more so, ignoring it, it seems that one asks them for things for free. I love the product it has Costco but I think the costumer service are need trainings to be more polite with the people thank you!
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January 2024 by Edith G.
The absolute worst customer service experience from the manager, Melissa. Electronic buyers beware. I purchased a TV from this store on the 23rd opened and plugged it in 25th to find out it was broken. Took it back on the 26th for an exchange only for Melissa to have multiple employees come and check the box we were returning and tell me that the serial number was not the same as on the box and she would not issue me a refund because I was returning something she did not sell me. I asked her if she was accusing me of some shady behavior and she blatantly said yes. Serious accusation from someone. She had no desire to help figure out why they sold me a up tv that was different from the box and only cared about blaming me. She was of no help, absolutely rude and disrespectful, and has horrible customer service manners. Another family who was also returning a tv (who of course happened to be white) did not even get their box checked or had any secondary review, like we did. Was also told that I need to start opening the box and confirming serial numbers before leaving the store to prevent this from happening again.
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December 2023 by Heather H.
I called to check if an item was in stock. The employee said they had it on hand. I asked to hold the item as I had called several places and the item was sold out. The employee said I would be fine if I came and there would be enough for me to buy. I drove 30 minutes one way only to find they sold the last item.
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December 2023 by John C.
Costco tire center review. Don't waste your time at this center. In order to guarantee your appointment for replacement, you have to purchase tires and take them with you. If lug nuts are not available then they won't help you. Assistant Manager stepped up and helped fix the issue with another center. I am giving one star for manager helping out but next time try somewhere else.
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December 2023 by Lucilla S.
We bought a new microwave this year the first week on November and we payed a 150 $ extra fee for installation of the new microwave and hauling of the old microwave . New microwave was delivered this morning after 6 weeks but installation of the new microwave and hauling of the old microwave had been mysteriously cancelled . When we called inquiring ( we had to call , no one at Costco had the decency to call us and let us know ) there were no answers and no explanations, but a simple " there was a cancellation , your case is with a resolution team , we will call you in 24 hours on working days " which I guess it makes ...3 days to know what is happening ? Bah .
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November 2023 by Sue S.
I purchased gas at 7:30 am on Friday, 11/24/23 and sat in my car because it was cold. It was taking a long time and the pump was not shutting off. I get out and there is gasoline spewing out of the tank all over the place. Young kid starts to clean it up but it is all over the car, we're walking through it and I paid $16 more than I needed to for gas. I asked him what I do next and he says when store opens, ask for a refund. Due to holiday, I go back and speak with manager on Tuesday, 11/28/23. She doesn't really know what to do but tells me the Gas Superintendent wants to speak with me and to go speak with him. He doesn't believe 4 gallons of gas spewed from car and offers me a Pizza. I said "forget it". Gas versus Pizza. Came home and decided to change my Executive membership $120 to Gold $60 to get my money back.
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November 2023 by Missy B.
If you are black you will get profiled. While walking in with about 7-10 more people who were white and Asian. Me the only black female was yelled out to show my membership card.! I turned around and said I have it and kept walking . Then the associate name "Casey" a older Asian man demanded I show my membership card While he let 10 more people go by without showing their membership card. It was so obviously uncomfortable a lady and her daughter said to me oh wow he didn't even ask me or my daughter I was sure he was going to try and search you next in a joking matter because how clear of day he was racial profiling me. I will not go to that location ever again..!!!
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November 2023 by Delcy P.
One thing is getting expensive but the worst part some of them are very rude , and then and you way out they pick and choose which customer they may be check the purchase one by one or they just give a look and keep moving the line , it happened to me I felt discriminated.
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November 2023 by Crystal S.
Absolutely the worst Costco I've ever been to on over 20 years as a member. Employees are very rude, especially at the return counter. We have problems every time we go there. Recently I returned an item to the Simi Valley store and she asked why. I said my Daughter picked it up for me and it wasn't the one I wanted. She proceeded to lecture me on lending out my membership. I told her she was on my membership and had a card. She really reprimanded me that the person that bought had to be the one to return it. It was never like that before and that's fine if they want to change the rules but they don't have to be so freaking rude about it when they're telling you is if you purposely were trying to break rules. Anyway, that aside we always have problems with the employees at the store, but not in Oxnard.
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October 2023 by Jia Jia O.
I am giving 5 stars to Costco tire center for having wonderful team members onsite. Thank you Eric and Austin for helping us out with our truck issues. It's nice to know that there are helpful, good hearted individuals here. I will look to you for all future tire inquiries!!
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October 2023 by Emma W.
My little sister was playing with my phone and she somehow managed to drop it in between the truck and the bed of the truck. I was so scared I lost my phone forever luckily we drove by the Costco tire center and these 2 nice gentleman named Eric and Austin helped us get the phone out even though it's not there job. I am so happy for nice people like them!!!
