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September 2024 by Jane Doe
Staff here is phenomenal! Best customer service of any tire shop I've ever been to. Did my tire rotation and repaired a tire for FREE even though I didn't get the tires there. I felt like I was family and not a customer so I decided to give them my business when I got into yet another brawl with a curb. As always, they were kind, fair priced, efficient, and on time. Very happy with the experience. It's obvious to me that the people who work there care about their customers and I can't say what a huge impact that has both on the client and the business. Very impressed and will definitely refer business.
Also, bonus points for lifetime warranty on the tires. Especially since curbs and I often don't see tread to tread.
Thank you Big Brand family! I appreciate you.
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September 2024 by Moj Mehr-Assa
What makes this location one-of-kind, is its excellence in the people, service and care. I’ve brought several vehicles to be serviced here over the years, and Mikey & Juan are my go-to guys there. Them along with their team do their best in getting your tires changed in a reasonable amount of time. I feel safe with my vehicle in their care and i wouldn’t take it anywhere else.
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September 2024 by Gabriel Renteria
I had a great experience in Simi Valley and other locations in the past. Professional crew who stuck by their time estimate for completion of work. The alignment of my truck was performed professionally and a before, and after summary was provided to reflect the adjustments made. Very happy customer!
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September 2024 by Jack Richards
Replaced all 4 tires. Price seemed to be reasonable and service was good. Never had an issue with Tire Pressure Monitoring System, after the tires were changed, one of the tires did not show up on the monitor. They quoted me $400 and said I needed all the sensors changed. They said they gave me a discount at that price. That didn’t really bother me. What bothered me was the fast talk. When you have a problem with a customer, slow down and listen. Basically, they said not our problem. I can argue that it is their problem. In any case it looks bad on them. They didn’t check the system, if there was an issue they should have brought it up before releasing the car to me when they changed the tires. Now I have a sense of mistrust and will probably not go back. Was contacted through Google reviews. Sent two emails to the address to discuss the issue and no response.
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September 2024 by Michelle Bunyan
This is my 3rd time there! They are always courteous, quick and do a great job. They do not try to upsell you on anything!
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August 2024 by tkcace
I am so thankful for service, respect, kindness and most of all understanding. The products are already greatly priced but they went above and helped with all rebates to ensure the amount for my tires, brakes and alignment was as low as possible. That would be enough but the representative was so nice and helpful service you just don't see that often. I wouldn't want to go anywhere else. Just great!!
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August 2024 by SpaceCase PC Case (huckleberry17.commer)
it's simple, the service is expected and well done, they go beyond the call of duty take care of details that others tell you to come back later for, and they don't put you time on hold, best competitive pricing in town they deliver, ask for one,
JAUN
Brian of Simi Valley CA 93063
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August 2024 by Tony Villalobos
Big Brand took care of a TPS issue for me, even though my appointment time was lost. Very professional and quick service.
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August 2024 by Mollianna Graff
Very friendly with quick service.
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August 2024 by Chris Khoury
The team here is really great and I’ve always had a great experience. Especially Juan who is the always pleasant to work with. Never feel pressured into services I don’t need. I’ve been coming back for over a year and it’s always great.
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August 2024 by T Ross
As agreed so far
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August 2024 by Nikki Jamora
Mike is awesome! I needed major help picking out rims and tires for my truck, and he found exactly what I wanted. I couldn't be happier!!
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August 2024 by Charles Riccardi
So I stopped in for some air at first early Monday morning. The gentleman came out very politely greeted me and happily checked and serviced all four tires with air or removal of air on a couple tires in my case. I had a TPMS sensor light on which was my reason for stopping. He told me that I could make an appointment for later today and they would take a look at it and let me know what it was. So I made the appointment returned at 4:00 this afternoon and they went through everything got the light off no charge. I strongly recommend Big Brand Tires!
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August 2024 by David Le
Very friendly staff and great service! They offer FREE tire repair even if not purchased there. I took my car in for a slow leak on my driver's front tire and they patched the tire in less than an hour...with no charge! Amazing!
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August 2024 by Roger Lara
Huge difference of last experience with the speed and quality of service so I wil only be coming to the Simi valley store from now on
