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March 2024 by 90210 ..
Nairy and Associates Saved the Day! I stopped by this town center location seeking assistance with a SIM card issue. From the moment I walked in, I was greeted by the staff, and Nairy, along with her associates, went above and beyond to ensure my problem was resolved efficiently. Nairy's exceptional customer service skills were immediately evident. She listened attentively to my concerns and quickly assessed the situation. With her expertise and knowledge, she was able to navigate through the complexities of the SIM card matter with ease. What truly stood out was Nairy's dedication to finding a solution. She patiently explained the steps involved in resolving the issue, ensuring that I understood each aspect of the process. Her professionalism and friendly demeanor made the entire experience stress-free. Moreover, Nairy's associates were equally helpful and courteous. They worked seamlessly together to assist me, showcasing a strong team dynamic within the store. Thanks to Nairy and her team, my visit to the AT&T store was not only productive but also pleasant. Within a short amount of time, they successfully resolved the matter, leaving me thoroughly satisfied with the outcome. I would highly recommend this store to anyone in need of assistance with their cellular needs. Kudos to Nairy and the team for a job well done!
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February 2024 by Carlos G.
5 stars for linda took care my account very caring helpful she should be the store managing or corporate office she a five star employee I recommend her ask for Linda all the staff are nice and helpful star location
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February 2024 by David Naismith
Karina was excellent!She resolved our porting difficulties and smoothed the transition to AT&T.She was patient as well as helpful.
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February 2024 by Devin Sanchez
Everytime I come in, I am always greeted immediately and taken care of. Anytime I have a hard time with apple I come into AT&T and have my issues all fixed
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February 2024 by Miguel Camacho-Real
Alissa was great
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February 2024 by Grogg Realty
Had 1 of 2 Esim numbers stop working for no apparent reason. Came into the Simi Valley Town Center location where I met Shane who brought the ATT tech support center into the problem solving process. However, tech support said it was an IOS update issue and I could never use both ESIM’s at the same time. Shane didn’t give up on me and researched the issue refusing to stop until he got both numbers working. Shane was was successful and I highly encourage everyone to use their online appt calendar to set an appt & experience their amazing customer service at this location first hand!
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January 2024 by L Hollins
Alissa was amazing. She did a tremendous job setting up my S24. Overall the Alissa and staff were terrific ?
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January 2024 by Jordan Borbolla`
Great store Alissa was so cute and Linda was hilarious. They need a raise.
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January 2024 by Francis Baking
Everyone in this store has been so nice and helpful with any billing issues that have come up on my plan. Linda is always very knowledgeable and helpful, and Anthony is a great customer service rep and really went above and beyond to help me when an error happened on my bill. I highly recommend this location for any of your AT&T needs.
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January 2024 by Eric Lundstrom
Anthony was very patient and helpful in setting up two phones for my In-Laws today.They walked out of the store happy and excited to use their new phones.
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January 2024 by Brando Osborn
Employees were very helpful and friendly
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January 2024 by Bill Marshall
Karina was so helpful, friendly, and she’s so funny!!! She made today’s experience AWESOME!!!!
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January 2024 by James Grogg
I had multiples phone trade-ins for holiday gift purchases made before Xmas. Katrina at the Simi Valley Town Center location made the process amazingly smooth by being very informative and with hands on guidance of how to secure all our data from the old devices. Thank you for making my in-store experience memorable, enjoyable and highly recommendable. -James G.
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January 2024 by Amanda Johnson
Karina was extremely helpful and resolved my issue promptly and efficiently. She has been the most helpful associate I have encountered at an AT&T store.
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January 2024 by Justin Vaughn
Nairy is the best!!! She is super helpful and friendly. . Pleasure to work with.
