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August 2024 by Jared Rogo
Routine oil change and tire rotation everyone is really awesome at first Nissian of Simi Valley
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August 2024 by Karol Partida
Extremely careless and unprofessional
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August 2024 by Frank Bush
The customer service was outstanding!
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August 2024 by Naomi Kingery Bayardo
I wasn’t originally going to buy from Nissan but from the moment that we got there, Adam Preciado made me feel welcomed and taken care of. He was incredibly knowledgeable, attentive, and made me feel comfortable making a big decision. Since he made the sale, he has followed up multiple times to check in and make sure everything is ok. I was very impressed with the sales experience with Adam and Bob, and my 2023 Nissan Ariya is incredible! 10/10
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July 2024 by Julia Nicole
No shuttle service. Was stuck there waiting.
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July 2024 by Steve Brown
Pedro, Hamid, Bob and Paul in Finance – all were fantastic, and provided us all of the information, and good-humored, warm, down-to-earth reassurance that my wife and I needed during a search to find the right car at the right price, with a number of specific needs in play. We couldn't be happier with the sales & finance departments of First Nissan, and look forward to working with the service department.
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June 2024 by Nicholas Sayegh
Real scammers at this service department at first nissan they don’t put an oil change windshield sticker reminder or reset your maintenance reminder for oil change on you cars computer so that you can play the guessing game when you’re vehicle is due for an oil change , they didn’t even inspect and correct tire pressure on my car with one tire at 29 psi and another at 37 psi . That is the most simplest task a mechanic should inspect and correct especially at the dealership and they didn’t honor a manufacture discount after agreeing on a price they jumped it up before charging me and added other fees and it took several calls ,and frustrations and complaints to get refunded. Be CAREFUL and think twice before you bring your car to this dealer and save time and money somewhere else, very unprofessional .
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June 2024 by Jadri Lo
One of the best experiences I've had in the service automotive industry. Christopher was A+ with customer service. He explained with detail what my vehicle needed and was not pushy to sell at all. I had the pleasure of meeting him and Jordan, the Service Manager, who also is a wonder of a person.
The ambience and respect amongst the employees is something you don't see very often. This is my second visit to the service dept and they always deliver. Very glad I have them in Simi.
Come by, for all your service needs. They will take care of you.
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June 2024 by Pablo Ramos
Greeted at the door, in and out experience. Work done in a timely manner, reviewed recommendations and checked out easy
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June 2024 by Jason Freeman
Quick, Easy and Honest with me.
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June 2024 by Bill Hudson
fast courteous service along with information that instills confifidance that I will have no problems with the service.
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June 2024 by Daniel Napoles
Highly recommend the staff the entire sales experience was smooth and fast.
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June 2024 by Janet Sanchez
I appreciate the friendliness and no pressure approach of the salesperson along with the friendliness of the staff. I felt heard regarding my needs as a potential car buyer and all my questions were answered. My experience was very positive and in the end my needs were met and now I am enjoying an amazing car. I am new to driving an EV car and was provided great information about it and all my questions were answered. I felt taken care of by First Nissan! I would definitely recommend First Nissan to anyone out there looking for their next car! and if you are considering an EV vehicle- do yourself a favor and get in an ARIYA! WOW!!
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June 2024 by blanca ramirez
Really great customer service and amazing communication
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June 2024 by Craftsman
At first it felt like I was being up-sold a transmission service I did not think I needed. I bought it anyway after Christopher explained what it is and why it most likely was a good thing to do. Not much pressure, though he did emphasize that it would keep problems from developing. Turns out accepting the transmission service did wonders for how my XTerra now drives. The clutch doesn't make noise, and the shifting is easier and smoother.
He also tested the battery and recommended replacement. I agreed, though I know I can buy a battery elsewhere and install it myself. Having my battery replaced by First Nissan solved a slowly developing slow cold cranking I had noticed. That too was a very good recommendation.
In all, the service I got was well worth the price paid.
Because of this kind of experience, I drive from the San Fernando Valley to First Nissan. I know of two Nissan dealerships quite a bit closer to my home. I take the extra time and distance because First Nissan takes outstanding care of my XTerra.
