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July 2024 by Maria Martinez
I walked in right before 4pm to open an account and the gentleman said he didn't have access to the computer. He suggested I make an appointment for tomorrow or the next day. Then someone will be available to assist me. How is this acceptable? How are you running your branch? Why wouldn't there be anyone to help open account during regular business hours?Taking my business elsewhere.
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February 2024 by Jasmin M
On February 21st, I visited this bank branch to order checks. However, I lost my driver's license and had to provide alternative identification. I presented my passport and social security card as proof, but the bank manager informed me they had to verify my identity and account before processing the order. It's important to note that I had also entered the correct PIN when prompted by the system.The manager left with my ID to contact the back office. However, after just one minute, they returned to inform me that they could not confirm my identity and account. She then proceeded to ask about my debit card. I explained to her that I rarely use it, and they then rudely asked why I hardly use it. She asked twice, "Why don't you use it?!" and demanded an answer. I found their loud and unprofessional question inappropriate for a customer service interaction. Despite this, I answered her personal question, explaining that I have accounts with other banks, so I don't frequently use my Wells Fargo debit card.Unfortunately, I was unable to order checks on this day. I am disappointed with the poor customer service I received so I plan to take my business elsewhere. On a positive note, I had a great experience with Bank of America when I went in with my passport, so I'll stick to banking with them.Update 2/22)24: I was successfully able to complete the transaction I was trying to make on February 21st at a different WF location. I used my passport and social security card for verification. Therefore, the refusal to serve me at this Signal Hill location needs investigation.
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February 2024 by Executive Administrator
The 2024 manager of this branchis a beatiful professional lookingwoman that is totally incompetent and disrespectful to certain fellow human beings of different cultures, did my research after my same experience.I was only 5 minutes late to my appointment the bank was empty except 2 people at the window and one sitting down then me. She made me wait 30 minutes and never checked on me or went further into why I was there, then I found out that I've been banking as a customer with WF since 2016 and the person she saw ahead of me was a job interview. Is that ok? Should I have received that treatment and made to wait 30 mins with no customer communication in an empty bank? I want everyone to have a job but should that be done on customer's time? Then when they finally saw me they said I needed cash then I went to get the cash and they said I had to reschedule after i was already the first appointment and was disrespected. Now I must find another branch. Is that ok?
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December 2023 by Ron S.
I made a large deposit to my personal account from my business account. The manager at her discretion put a seven day hold on the deposit. And said they needed to verify the source of the funds in my business account which is at Citi. I have never been treated with such animus and contempt. I will be closing my Wells Fargo account soon.
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July 2023 by Richard Justice Sr
Never a long wait.
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July 2023 by santbir sidhu
Bunch of lazy ——— .. refuse to help
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June 2023 by joseph king
Great people who are professional and courteous and will answer any questions you may have.
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May 2023 by Austin Ballard
They don't answer the phones EVER!This person also expressed she didn't care about my business. Moving to Farmers and Merchant (which I said I guess I'll do) she said "ok sounds good"
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April 2023 by Jingyi S.
They wasted my time, because they didn't sign on the casher cheque. So bad. I will say don't come to this place for any bank services
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April 2023 by Justin Kelley
Worst wells I've dealt with easily.
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February 2023 by Christian J.
Last June 2022, one of the managers helped me with my escrow even though I forgot to make an appointment and helped me close my escrow on time. I really appreciated him.
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July 2022 by Flywith Jesus
Terrible customer service tbh
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March 2022 by Ralph C.
Service is terrible and gets worse. Tried to cash a $10,000 check give my ID, give my pin and watch for 2 minutes while teller does something. Told I need supervisor approval...I expected that. Teller goes in back room and 3 minutes later comes out with a supervisor. She looks at check and the screen and says she needs to call her supervisor. I have a 10 times that in my account so they keep me waiting....again. Hate this branch
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March 2022 by koky971
Jasmine the one in charge didn’t want to change my check because The check didn’t have the date ,but have my name and address she is the worst and mind person I never go back to the back again ,I tell her to call the office to verify and she didn’t want to do it….go to diferente bank.
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March 2022 by Edgar Lopez
Worst customer service there bunch of bank tellers and having me wait for over 30 minutes
